Fix: WhatsApp calls not working in Android

WhatsApp started as an instant messenger and nowadays is so much more. The ”Swiss knife” of communication, this Facebook-owned app has more than 1.6 billion users. While the initial idea behind it was messaging, this app allows users to make VoIP phone calls. And that’s the subject of this article, as some users are unable to make calls with WhatsApp on Android.

We made sure to enlist some possible solutions, but bear in mind that the connection is the most common problem. Make sure you don’t have a metered network or some other kinds of limitations. Either way, check up the list and hopefully we’ll get you into clear.

Solution 1 – Clear apps cache

Let’s start with the simplest of solutions. If the problem is of local nature, the best thing you can do to address is reset the app’s cache. Every app stores it in order to keep some configuration data locally for a more seamless use. However, once it piles up, it might cause some issues with the app.

And that’s why you should clear the cache and look for improvements. If you’re not sure how to do it, check the instructions below:

  1. Tap Settings.
  2. Open Apps.
  3. Choose WhatsApp.
  4. Tap Storage.
  5. Clear Cache.

Solution 2 – Re-establish the account

Another possible reason why you can’t make calls with WhatsApp might lie in the profile configuration. As you already know, the WhatsApp account is attached to your phone number, and thus any switches might lead to an issue, especially on the dual-SIM handsets. That’s why we suggest removing your account and re-establishing it. The procedure is rather fast, and it just might be the solutions for your problem.

Here’s how to remove and re-establish a WhatsApp account:

  1. Open WhatsApp.
  2. Open the 3-dot menu and choose Settings.
  3. Tap Account.
  4. Tap Delete my account.
  5. Now, restart your device and make sure the SIM-card you want to use is active.
  6. Open WhatsApp and enter your phone number.
  7. Activate the account with the confirmation code.

Solution 3 – Make sure WhatsApp has all permissions enabled

In order to make calls, WhatsApp needs your permission. Making sure that the required permission is granted is your next step. Of course, Camera permission doesn’t have much in common with the problem we’re trying to address today. However, for the sake of troubleshooting, we suggest granting all permissions to WhatsApp.

If you’re not sure where to check permissions, here’s the instruction:

  1. Open Settings.
  2. Tap Apps & notifications.
  3. Choose WhatsApp.
  4. Select Permissions.
  5. Enable all permissions and try making a call again.

Solution 4 – Check the connection

This is, far and beyond, the most probable reason why you’re not able to make a call on WhatsApp, Skype, Viber, Duo, or any other VoIP app in your hands. If there’s a chance to do a test on an alternative network, do so right away. Switching to mobile data instead of Wi-Fi or vice versa should do the trick. Now, if the problem is persistent, we suggest moving to the final step.

On the other hand, if the other network works as intended but you’re not able to make calls on your own, follow these steps:

  • Restart your phone and wireless router.
  • Delete the Wi-Fi network from your device and connect again.
  • Make sure Mobile Data is not disabled on WhatsApp’s App Data Usage.
  • Reset your router to factory values.
  • Reset phone’s Network settings.

Solution 5 – Reinstall the app

Finally, if none of the previous steps worked for you, the only reasonable solution we can suggest is the reinstallation. But, before you start from a scratch, try and update the app. If the problem is in the app, there will be a patch for it.

With that said, we can conclude this article. In case you have any questions or suggestions, feel free to tell us in the comments section. Thanks for reading.


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May 30, 2020 11:43 am

If I call or someone calls me, then I pres the answer button, it will show connecting till the call drops

September 16, 2020 7:17 pm
Reply to  Elvis

Just switch off your data saver from settings

September 6, 2020 4:26 pm

This is not working,i use duo Sim and I can’t change or delete my account because I’m in so many job related groups.

Shilpa Rawal
Shilpa Rawal
March 18, 2019 6:45 am

I can call from wtsapp but if someone calls me it’s not ringing untill and unless I am currently working on Facebook or or watching any you tube link… It means if is lying idle it won’t ring

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