Motorola Moto Z4 common issues and how to solve them

Motorola upped their game when it comes to mid-range devices in addition to their Z class. The Moto Z4 comes with a 6.4-inch OLED screen, 4 GB of RAM, and interesting support for Moto Mods packed in a close-to-stock Android package. This is, by all means, a good but not a flawless device. Some Moto Z4 users reported issues online.

These are reported issues mostly minor bugs caused by the lack of optimization. In order to help our readers out, we made sure to bring out the most common bugs and a few recommended solutions. Check them out below.

Note: All the issues mentioned in this article are individually reported cases, which doesn’t mean any of the problems will occur on other devices. If you’re looking to buy this phone, DO NOT consider these problems.

Table of contents:

  1. Wi-Fi connection issues
  2. Battery draining
  3. App crashing
  4. NFC won’t turn off
  5. Poor cellular signal
  6. Moto Z4 overheating
  7. Speakers output with static noises
  8. Xbox controller doesn’t work with Moto Z4
  9. Touchscreen issues
  10. Moto Z4 mods don’t fit
  11. Screen stays black after calls
  12. Hotspot not working
  13. No audio except on headphones
  14. GPS not working
  15. Google Lens or Assistant not working properly
  16. Peek display not working
  17. Lags and stutters when gaming and in UI
  18. Common troubleshooting steps for Moto Z4

1. Wi-Fi connection issues

Some users report that, after they installed a regular monthly patch, Wi-Fi just stopped working. Others have issues with stability as the device connection frequently drops. These are not as prominent as some other issues but there are a few reports.

In case you run into some Wi-Fi issues on your Motorola Moto Z4, make sure to try these steps:

2. Battery draining

Battery draining is never welcome, especially when the device is idle. More than a few users run into problems with battery drainage. There are multiple things you can try to reduce battery draining on the Moto Z4.

Follow these steps to improve your battery life on the Moto Z4:

  • Disable background apps. You can use a third-party app to do so.
  • Make sure your signal is stable. We encourage all our readers to check available bands before purchasing devices. Bad network coverage leads to constant signal-hunting which leads to battery depletion.
  • Disable Auto-brightness and set preferred brightness manually.
  • Disable Location services and Bluetooth when you are not actively using them.
  • Reset your device to factory settings.moto z4 common issues
  • Check out our tips for preserving battery life on Android.

3. Apps crashing

This is a major issue but, luckily, it’s not as prominent as some other issues on this list. If your apps are crashing, be that preinstalled system apps or third-party apps you got from the Play Store, we have a few things to recommend.

Here’s how to fix Moto Z4 issues with app crashing:

  • Clear cache and data from the affected apps.
  • Boot into Safe mode and check whether the issue occurs again.
  • Reinstall affected apps.
  • Reset the device to factory settings.

4. NFC won’t turn off

This device, like almost all Motorola mid-rangers, supports NFC technology. As time progress, this hardware feature is one of the more important ones for a variety of reasons.

However, you probably don’t want it enabled all the time as it tends to deplete the battery a lot. This brings us to a problem one Moto Z4 user reported, stating that he’s unable to turn off NFC on their device. And then, when they finally, after a couple of reboots, managed to turn NFC off, it wouldn’t turn back on.

What we recommend is to clear the cache and data from the NFC app or, if the issue persists, reset the device to factory settings.

5. Poor cellular signal

This seems to be a major problem based on reports we run into online. Of course, there are multiple factors that might lead to poor cellular signal. However, there’s obviously a reoccurring problem concerning bad network reception on the Moto Z4.

Due to SoC limitations, there’s not much you can do except to try and disable additional features like Bluetooth and NFC when not using them. Also, you can try and reset APN settings while waiting for updates that will, helpfully, at least slightly improve the cellular signal. And finally, if you still can’t resolve the problem, check out our article about mobile data issues on Android.

6. Moto Z4 overheating

Overheating is one of those things that might be detrimental to your device hardware but temperatures rarely reach dangerous temperatures. Nonetheless, it’s important to keep track of it, especially if your Moto Z4 is hot on touch when idle.

For the time being, try these steps to ensure that your device doesn’t overheat too much:

  • Don’t use your handset while charging. Or, at least, don’t use it for the CPU-intensive activities.
  • Remove the casing while charging.
  • Update the firmware.
  • Reset your device to factory settings.
  • Try an alternative charger if that’s possible.

7. Speakers output with static noises

Audio output is definitely not the strongest side of the Moto Z4. It seems that both speakers (bottom main and call speaker) are underperforming. The problem differs, but static noises seem to be quite prominent. It occurs both during calls or playing audio on your device.

There’s hardly anything we can suggest except to reset your device to factory settings. If that doesn’t help, we highly recommend asking for the replacement as the device’s hardware is definitely flawed.

8. Xbox controller doesn’t work with Moto Z4

Users that like to use their Xbox controllers via OTG to play games on the Moto Z4 had a hard time making them work. However, it looks like Motorola resolved this issue with a certain patch.

So, in case you are unable to utilize your wired Xbox controller, just update the OS and the problem should be gone.

9. Touchscreen issues

Ghost touch issues are not frequent but they did occur for some Moto Z4 users. The issue seems to manifests in a variety of ways, especially repetitive screen freezing while tapping or scrolling, or under-the-display fingerprint sensor issues.

Try removing your SIM card and rebooting your device. Also, we highly recommend removing the screen protector from your device. Finally, if nothing helps reset your device to factory settings.

10. Moto Z4 mods don’t fit

This is regularly discussed on various public forums and many users don’t like the way Moto Mods fit on the Moto Z4, as they are sticking on both sides. This applies to Moto Style Shells, as well.

We assure you that, based on official reports, this was an intentional design in order to make removal and placement of the said accessories.

11. Screen stays black after calls

In case you are experiencing issues like this, there are two things we can recommend. Either there’s something wrong with your Call app, so you should clear the cache and data from it. Or, on the other hand, the issue is hardware-related and the screen protector is probably covering sensors.

So, make sure to remove the screen protector or, if you are determined to use one, check what official screen protectors are supported by the Moto Z4.

12. Hotspot not working

This is, based on our research, strictly a carrier issue and not the problem caused by Motorola. In order to troubleshoot it, try using an alternative SIM card and test it that way. In case the Hotspot is working as intended, make sure to contact your carrier.

If that doesn’t work, you can reset your network settings or, eventually, reset your device to factory settings.

13. No audio except on headphones

We already mentioned that this exact device, based on reports, doesn’t shine when it comes to audio output. If you are experiencing Moto Z4 issues with the sound output and there’s no sound at all no matter what you do, the only thing we can recommend is resetting your device to factory settings.

If that doesn’t help, use your warranty to ask for the replacement as the issue is definitely hardware-related.

14. GPS not working

Another problem that’s frequently reported is related to GPS as some system (and third-party) apps are not updating location. If you are affected by this, make sure you don’t have any aluminum protective casing on. Those tend to meddle with GPS and location services.

If you don’t have a protective casing, make sure all options are enabled in Location services and reset the device to factory settings if the issue persists.

15. Google Lens or Assistant not working properly

Some Moto Z4 users have had a hard time with certain Google services, like Google Lens or Google Assistant. In order to resolve these, we suggest clearing the cache and data from the Lens and Google apps.

If that doesn’t help, reinstall those apps, reboot your device, and give it another try.

16. Peek display not working

The Peek display (Ambient display on supported Moto devices) is quite nifty when you have an OLED display. Sadly, some users experienced issues with Peek display as the feature is inconsistent. It works and then, for no apparent reason, stops appearing.

The recommended solution we run into is to clear the app cache and data from the Peek display app. Just navigate to Settings > Apps > All apps and clear cache and data from the app. Reboot your phone and look for improvements.

17. Lags and stutters when gaming and in UI

Snapdragon 675 (with Adreno 612) is a quite good mid-range chipset, more than capable to run most games (at least on medium settings). However, it seems that some users are experiencing stutters when playing even undemanding games. In addition, system UI stutters are not unusual, as well.

Here are some steps to take in order to reduce lags on the Moto Z4:

  • Reboot the device.
  • Limit the number of apps working in the background. You can do so in the Developer options, under the Background process limit.
  • Lower the Animations in Developer options.
  • Boot into Safe Mode and, if the device performs better, uninstall recently installed apps.
  • Reset your Moto G7 to factory settings.

18. Common troubleshooting steps for Moto Z4

Enter Developer Options

  1. Open Settings.
  2. Select System.
  3. Open About phone.
  4. Tap on Build number 7 times. You should get the message informing you that you are now a developer.
  5. Get back to the main menu of Settings and, at the bottom, you should see Developer options,

Boot into Safe Mode

  1. Press and hold the Power button to bring out the Power menu.
  2. Tap and hold on the Power off icon until you are prompted to enter Safe mode.
  3. Tap OK.
  4. To get out of Safe mode, just reboot your device again.

Reset Network settings

  1. Open Settings.
  2. Choose the Network & Internet.
  3. Tap on the 3-dot menu and choose Network settings reset.moto z4 common issues
  4. Choose to reset your Network settings.
  5. Confirm when prompted.

Reset the device to factory settings

Note: If you’re not entirely sure what you’re doing, check our article about resetting an Android phone to factory settings.

  1. First, navigate to Settings > System > Backup and back up all your settings and app data. Besides that, make sure to connect your device to a PC and back up all your media. You can also use Google Photos to backup all your photos from the device. You’ll need your Google Account password later.
  2. Once you are certain that everything can be safely deleted, in Settings > System > Advanced, choose Reset options.
  3. Select Erase all data (factory reset).
  4. Confirm the selection. Your device will reboot and after some time, you’ll start from scratch.

And, on that note, we can wrap it up. Thank you for reading and we hope this article shed some light on the most frequent Moto Z4 issues. In case you have any more bugs or problems to add to our list, make sure to tell us in the comments section below. We look forward to helping you out as best as we can.

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Striker
Striker
June 7, 2020 12:11 am

Every issue addressed except Bluetooth connectivity issues. Ever since update mine keeps cutting out

james f fisher
james f fisher
June 8, 2020 6:04 pm
Reply to  Striker

Mine does the same thing after the update

Brad
Brad
June 21, 2020 7:27 pm
Reply to  james f fisher

Mine has been too.

Hunter Clapp
Hunter Clapp
July 4, 2020 8:00 pm
Reply to  Striker

Check for another update, the issue has been fixed in the most recent patch

Hunter Clapp
Hunter Clapp
July 4, 2020 8:00 pm
Reply to  Striker

Audio issues with Bluetooth have been resolved with the most recent patch, check for an update

Lorene King
Lorene King
September 18, 2020 1:55 pm
Reply to  Hunter Clapp

My New z4 does not update the calendar date on the home page. Reset phone from scratch, got a replacement. Still doesn’t work. No more Motorola phones for me!

Barbara McCardle
Barbara McCardle
June 7, 2020 11:45 pm

I have been having the same issue with Bluetooth since latest update on 6/2/20. Any fixes in store yet?

Hunter Clapp
Hunter Clapp
July 4, 2020 7:59 pm

The issue has been fixed in a recent patch, they also seem to have improved the peek app with this update so it might be a little more consistent.

Stephen Saar
Stephen Saar
August 4, 2020 12:10 am

Im having an issue with this phone, everytime I share something, the phone tell that its being shared and it takes over a minute for it to disappear. How can I remove it or make it disappear faster. My phone is Moto Z 4

received_3042322959199449.png
Karen
Karen
August 7, 2020 1:46 am
Reply to  Stephen Saar

Same problem: call duration, deleted messages,shared,,all these messages stay on my screen for about a minute. How do I fix this?

Jacquelyn L Boone
Jacquelyn L Boone
October 18, 2020 9:06 pm
Reply to  Karen

I’m having the same problem

Sioux Cook
Sioux Cook
July 4, 2020 1:41 am

I’m expecting a surprising number of these. Crappy internet, battery drain, high heat, ghost touch, black screen. I loved the Turbo and the Force2, hate this Z4. I think no more Motorola purchases in the future.

C. Lesko
C. Lesko
July 26, 2020 9:34 pm
Reply to  Sioux Cook

Similar issues! No more Motorola for me, either, after years of being with them.

JONATHAN E SAYLOR
JONATHAN E SAYLOR
July 28, 2020 5:26 pm
Reply to  Sioux Cook

I am experiencing the same thing. Have to restart my phone all the time to get any signal.

Nick Martino
Nick Martino
February 28, 2021 5:11 pm

Just got the new Moto z4 well new to me had the Z2 for a long time no problems this new z4 which was refurbished when I get a call the screen will not turn on and show me who’s calling press all different buttons nothing will happen very annoying

Shirley Canfield
Shirley Canfield
December 17, 2020 11:52 pm

My z4 is stuck on voice control. Cannot get to turn off and cannot get to another screen

S Ford
S Ford
October 22, 2020 1:17 am

My battery mod shows on the moto z4 as 100% charged, but the phone never connects to it and uses it! The mod is good – I was using it on the previous moto z I had.

L Toler
L Toler
October 11, 2020 6:47 pm

Forgot to mention – neither Google search/Assistant or Amazon work on WiFi connection OR regular network connection.

L Toler
L Toler
October 11, 2020 6:42 pm

Google search works fine in safe mode but gives me error “Trouble connecting – Check your connection and try again.” when in regular mode. Also can’t get Amazon app to connect. Other apps (including other Google apps such as calendar, photos, etc) work fine.

Jeff Fisher
Jeff Fisher
September 1, 2020 1:33 am

I can’t hear anyone while on a call. Have to use the speaker phone all the time now. Did a factory reset.