Google Maps not talking in Android? Here’s what to do

If you’re on holiday in a foreign city, you probably rely on Google Maps. So, the last thing you want is something to go wrong. But it could happen. For example, Google Maps might suddenly stop showing directions or telling you where to go.

In case you stop hearing voice directions from Google Maps, you’ll probably want to solve this problem quickly. Because navigating unknown surroundings while constantly staring at your phone is neither safe nor convenient.

So, check out some of our solutions for the voice directions problem in Google Maps, and you should quickly resolve the issue. At least I hope so.

Table of contents:

  1. How do I get voice directions on Google Maps?
  2. How to resolve the “Google Maps not talking” issue in Android
  3. Check your device’s volume
  4. Make sure voice is turned on in the Maps app
  5. Clear the app’s cache
  6. Check your Bluetooth speakers
  7. Disable navigation over Bluetooth
  8. Update Google Maps
  9. Reinstall Google Maps

How do I get voice directions in Google Maps?

As a quick reminder, let’s first see how can you get voice directions in Google Maps in the first place. Here’s how to  enable voice directions:

  1. Open Google Maps.
  2. Go to Settings > Navigation settings > Voice level.
  3. Choose Guidance volume (Softer, Normal, or Louder).
  4. If you’re using Bluetooth earbuds, make sure to enable Play voice over Bluetooth.

Now that you know voice directions are enabled, let’s see what we can do if this feature stops working.

What to do when Google Maps voice navigation stops working

Solution 1 – Check your device’s volume

I know this one sounds obvious, but I cannot tell you how many times I had my sound on mute without noticing. So, tap the volume button or go to settings and make sure your ringer is on.

Solution 2 – Make sure voice is turned on in the Maps app

Another obvious one, but let’s exploit all our options. Here’s how to check if the sound is turned on inside the Maps app:

  1. Enter your destination, and tap Start.
  2. Tap the sound button in the upper-right corner, and make sure it’s enabled.

Solution 3 – Clear the app’s cache

We move from obvious solutions to clichés now. If you still can’t hear any voice from Google Maps, clearing the app’s cache could be a solution. Here’s how to do it:

  1. Go to Settings.
  2. Head over to Apps or Apps Manager (depending on your phone and ROM).
  3. Locate Google Maps in the Apps Manager (if you can’t find it, choose Show all apps or Show system services from additional settings).
  4. Tap Google Maps and choose Storage.
  5. Tap Clear cache. Note: This process may vary on your phone, but you have an idea of what to do.

You can also try and Clear data instead of cache, just keep in mind it will completely reset the app, so all your settings and downloaded maps and routes will be deleted.

Solution 4 – Check your Bluetooth headphones

If you’re using your Bluetooth headphones or earbuds to listen to Google Maps, make sure these are properly connected. I already showed you above how to enable Google Maps voice over Bluetooth, so if that one’s in check, try reconnecting your wireless headset once again.

If everything’s in place, move on to the next workaround.

Solution 5 – Disable navigation over Bluetooth

If you don’t use a Bluetooth headset and have Google Maps ‘talk’ through your phone’s speaker or wired earbuds, you might want to disable the Play voice over Bluetooth option. In fact, a few users reported that disabling this feature actually resolved the problem.

So, just go back to Settings > Navigation settings > Voice level, and disable Play voice over Bluetooth.

Solution 6 – Update Google Maps

Even though it’s a full-fledged service, you still use Google Maps as an app on your phone. And apps tend to go a little mad sometimes. If something inside the app’s code is preventing Google Maps from sending voice directions, Google will probably notice it.

And when it does, you can expect the patching update to arrive soon. So, besides trying all these workarounds, make sure Google Maps is up to date, as well.

Solution 7 – Reinstall Google Maps

If you still can’t make Google Maps to ‘talk’ to you, maybe it’s time to ‘break the wheel’. Go on and delete the app, and then install it from the Play Store once again. Yes, you’ll lose all your settings and downloads, but a few users reported that reinstalling the app actually solved the problem, so it might be worth it.

That’s about it. I hope at least one of these solutions helped you resolve the Google Maps voice navigation problem. If you have any comments, questions or suggestions, just let us know in the comments below. Also, feel free to pay us a visit on  Twitter or Facebook and learn more about ways to address all kinds of issues on Android and iOS.

Editor’s note: This article was originally published in May 2019. We made sure to revamp it for freshness and accuracy.

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September 9, 2019 4:50 pm

Hi, I still do not have audio on my google maps app on my android. please help. i have tried all the steps above.

Ted Walenty
Ted Walenty
September 15, 2019 1:17 am
Reply to  Suma

same for me test sound does not play the voice

Ted Walenty
Ted Walenty
September 15, 2019 7:57 pm
Reply to  Ted Walenty

it was the media volume

Ellen m Ohnemus
Ellen m Ohnemus
February 11, 2020 8:22 pm
Reply to  Ted Walenty

Thank you! Mine was the media volume too!

July 14, 2021 7:27 am
Reply to  Suma

This problem not only occurs with Google Maps. There are about 15 good Google Maps alternatives. I use MAPS.ME, which is better in my opinion and maps can be downloaded and used Offline. Occasionally for some reason voice commands cannot be heard. Just uninstall the program and re-install it with Play Store. All your settings will be kept as well as all your saved addresses!

August 7, 2021 9:40 am
Reply to  Ray

I am not able to uninstall google maps on my phone.

October 18, 2020 5:56 am

Your solution does not work. Why isn’t Google fixing their issue? It is life threatening to have no voice while you are driving in traffic and Google closes the voice directions off.
Google made the product, they need to fix it. I will never TRUST Google again.

Karen Ferrel-lWhite
Karen Ferrel-lWhite
March 2, 2021 8:12 pm
Reply to  Donna

I have a new Samsung Galaxy A21; the assistant voice constantly shuts itself down, and most of the time once I can get the voice back up, I get only the initial direction in Google maps and then nothing else by voice. As ^ said, it is DANGEROUS. Frequently, the command I used the last time to get the voice back on doesn’t work again. This is maddening.

April 15, 2021 5:26 am

I have a Samsung Galaxy A20 and going into Google Maps’ navigation settings and turning off “Play voice over Bluetooth” worked for me. I prefer to hear the voice directions coming directly from the phone rather than the car speakers anyway. So happy now, I’d been searching the internet for weeks trying to find a solution!

S Lovelace
S Lovelace
June 18, 2020 3:03 pm

In my Android phone I do not have Navigation within Settings.

February 14, 2021 10:49 pm

I’ve had the no voice issue with MAPS for a long while. It’s frustrating and dangerous. When I purchased a new phone I still had the problem! I thought I tried everything. Today I gave it another shot and turned off Bluetooth in Navigation Settings. Miracles do happen. Voice is back!

Karen Ferrel-lWhite
Karen Ferrel-lWhite
March 2, 2021 8:13 pm
Reply to  Mike

Navigation settings on your phone or in your car? I’m in the same boat as you, and as you say, frustrating and dangerous. I depend on that voice, and if I can’t rely on the voice, I end up with the phone in my hand.

July 6, 2021 12:25 pm

There are many alternatives to Google Maps, some are working better than others. Voice is usually a problem, but in some apps it works and in others it doesn’t. I use my BOSE Bluetooth speaker in the car with my Android phone. If it works it sounds great! If….

November 21, 2021 8:22 pm

I don’t find any of this helpful. When I go to Google Maps, there is no “settings.” Instructions are not detailed enough. More pictures of every step would help.

August 31, 2021 5:50 pm

For me my problem was I had the Do Not Disturb on for Google Navigation for some reason. Once I turned it off for that I could get verbal directions.

July 17, 2021 11:20 pm

Thanks!!! Turning off the talk over calls and Bluetooth worked for me

Vishnu Paruchuri
Vishnu Paruchuri
September 19, 2020 7:02 pm

Good and very useful information. It worked for me. Thnq v much

March 6, 2020 3:57 pm

Solution 2 did it for me. It’s almost always something “obvious”. Thank you so much!

Howard Walker
Howard Walker
November 9, 2019 3:58 pm

Drove through Northern Italy on Google Maps. Map directions at most roundabouts were different to the voice instructions. One would say ok wave at the second exit but the map would say take the first exit. Happened regularly. Now I get no voice instructions. Just a loud noise before each junction