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Motorola Moto G60 common issues and how to solve them

Moto G60 cover

Motorola (Lenovo) is trying to find its place in the smartphone market for some time and it’s doing rather well with its midrange series. They changed things a bit and recently introduced a variety of new super-competitive devices. In the middle of the fresh “G” series stands the Motorola Moto G60 with 120Hz 6.8-inch LCD, 108MP main camera, and 6000 mAh battery. Large numbers for a large and affordable phone. Of course, there is no device that’s without issues and those are mostly software bugs that can be ironed out. Therefore, we made sure to list all Motorola Moto G60’s common issues that we found online along with some applicable solutions.

Note: All the issues mentioned in this article are individually reported cases, which doesn’t mean any of the problems will occur on other devices. If you’re looking to buy this phone, DO NOT take these issues into account.

1. Display issues

A small number of users reported certain display issues with their Motorola Moto G60. Some of them struggle with touch delays, especially when playing games. Others are not satisfied with the way the refresh rate is handled.

The only solution that we have to recommend and which is also a recommendation of official sources is to keep your device up to date. It seems that updates addressed the problem so navigate to Settings > System > Software update and download all available updates.

2. Moto G60 battery draining

Although the Moto G60 packs an enormous 6000 mAh battery, it also packs a high refresh rate LCD so battery life should be good but not groundbreaking. The sad thing for some users is that even this behemoth of a battery falls short due to drainage, especially in the idle state when the display is off.

Again, make sure that your device is up to date. Other than that, here are some tips on how to improve your battery life:

  • Disable background apps. You can use a third-party app to do so. The one that comes to mind is Greenify.
  • Bad network coverage leads to constant signal-hunting which leads to battery depletion.
  • Disable Auto-brightness and set preferred brightness manually.
  • Disable Location Services and Bluetooth when you are not actively using them.
  • Reset your device to factory settings.

3. Bluetooth won’t connect

Others have had a hard time with Bluetooth connectivity. It seems that the Bluetooth buds/headset/speaker is not showing on the list of available devices. Firstly, try with some other devices and check whether the Moto G60 shows them on the list.

You can try restarting your Moto G60 and turning Bluetooth off and on. Also, you can try to boot into Safe mode or, eventually, reset Network settings if the issue persists.

4. Android system keeps stopping

This one is the major one and has the most reports out of all issues we listed here. Which doesn’t mean it’s widespread as reports are scarce. Users state that their Moto G60 suddenly prompts them that the Android system keeps stopping whenever they try to share something. This even happens with Google’s apps like Keep and even when sharing a screenshot. The latter confirms that this is a software bug plaguing System UI.

Updating your Android system should help but, if it doesn’t, try resetting your device to factory values. Just don’t forget to back up your data before doing so.

5. Moto G60 hotspot and tethering issues

If hotspot or USB tethering doesn’t work on your Moto G60, you are not alone. There are reports about issues with the data hotspot and USB tethering.

Affected users fixed the problem by resetting the network settings and creating a new hotspot. You can also try disabling the WPA2 password.

6. Face recognition not working

Most modern Android devices support face recognition as a convenient (although not quite secure) way to unlock their device. And some Moto G60 users who tried to set it up, run into issues. Namely, it seems that the selfie camera can’t seem to recognize the face and the device won’t unlock.

The only thing we can recommend is to set up face recognition again and enroll your face. But, make sure that the surrounding is well lit and you are looking straight into the camera, not from an angle.

7. Moto G60 missing call notifications

It seems that some users are not being notified of incoming calls and all they can see is the missing call later on. For them, Moto G60 is not ringing nor vibrating, and this, again, can be a system bug.

Nonetheless, you should inspect Settings > Sounds and check if your ringtone and vibration are enabled. Also, make sure that DND is disabled. Update your device and give it another try. If the problem keeps reoccurring, resetting the device to factory settings is a good idea.

8. Widevine certification is on L3

Widevine certification allows for FullHD playback of Netflix, Amazon Prime Video, and similar streaming apps. It needs to be L1 for clips to be in the max supported resolution. However, it seems that users are encountering a problem with it. For some of them, the Widevine certification dropped to L3 which means only 720p media playback is supported.

Updating your device should address the problem, as the official sources suggest that was a temporary issue and it’s addressed accordingly. If that doesn’t help and you are bothered by the fact that the playback is 720p instead of 1080p, you can try resetting your device to factory settings.

9. SIM 2 slot not working

If this happened to you and you tried shuffling SIM cards and restarting your device, consider returning your device and asking for a refund or a replacement. Issues like these are rarely software related and we don’t think any software-related troubleshooting step would be of any use.

You can try resetting or booting into Safe Mode to see if there are some changes, but replacing the device is what we would suggest. The hardware is the usual culprit here.

10. Moto G60 Wi-Fi issues

Wi-Fi is frequently disconnecting for some Moto G60 users while others can’t seem to reach high traffic speeds due to some limitations. If you are experiencing any issues with the Wi-Fi, you can learn how to fix them in this dedicated article.

But, for the time being, here’s a summary of quick troubleshooting steps:

  • Forget the network and connect again.
  • Reboot your phone and router.
  • Boot into safe mode and look for improvements.
  • Disable Bluetooth and Mobile Data.
  • Reset Network Settings.
  • Reset the device to factory settings.

11. Moto G60 Camera crashing

Finally, the matter of the camera. The Moto G60 features an amazing 108 MP wide lens (that uses pixel binding) that, in theory, makes great photos. However, on some occasions, good hardware is held back by underwhelming software optimization. Which, in this case, presents itself with a variety of issues. These include lackluster image quality, bad performance of the Ultra Pixel mode, shutter lag, and others.

You should update the app and give it another go. Try force-closing the app and clearing cache and data in Settings > Apps > Camera.

If that doesn’t work for you, browse for some Gcam modes on XDA. If you know how to install an APK, you can try various ports of Google Camera that take much better photos than the stock Moto Camera app.

12. Common troubleshooting steps for Moto devices

Enter Developer Options

  1. Open Settings.
  2. Select System.
  3. Open About phone.
  4. Tap on Build number 7 times. You should get a message informing you that you are now a developer.
  5. Get back to the main menu of Settings and, at the bottom, you should see Developer options.

Boot into Safe Mode

  1. Press and hold the Power button to bring out the Power menu.
  2. Tap and hold the Power off icon until you are prompted to enter Safe mode.
  3. Tap OK.
  4. To get out of Safe mode, just reboot your device again.

Reset Network settings

  1. Open Settings.
  2. Choose the Network & Internet.
  3. Tap on the 3-dot menu and choose Network settings reset.
  4. Choose to reset your Network settings.
  5. Tap Reset.

Reset the device to factory settings

Note: We don’t recommend doing this if you’re not entirely sure what you’re doing. If that’s the case, check out our article about factory resetting an Android phone for more info.

  1. First, navigate to Settings > System > Backup and back up all your settings and app data. Besides that, make sure to connect your device to a PC and back up all your media. You can also use Google Photos to back up all your photos from the device. You’ll need your Google Account password later.
  2. Once you are certain that everything can be safely deleted, in Settings > System > Advanced, choose Reset options.
  3. Select Erase all data (factory reset).
  4. Confirm the selection. Your device will reboot and after some time, you’ll start from scratch.

That’s it. Thank you for reading and feel free to share your thoughts, questions, or suggestions. If you have a problem with Moto G60 that we omitted, do tell us about it and we’ll place it in the list. You can post your comments in the comments section below.

Editor’s note: This article was initially published in July 2021. We made sure to revamp it for freshness and accuracy.

Picture of Aleksandar Ognjanovic

Aleksandar Ognjanovic

Managing editor at Mobile Internist. @lemmingspain My fascination with mobile technology, particularly Android and iOS, began years ago and continues today. I'm captivated by the constant evolution in the smartphone industry and its impact on our daily lives, always anticipating the next big innovation. That’s the main reason why I found myself writing instructive content on the subject for users who are not as familiar with all the bells and whistles.
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