Google Photos cover everything your camera takes. Both photos and videos are automatically backed up to cloud storage, so you can preserve your storage space while being able to access them everywhere. However, there seems to be an issue which comes and goes for a few years. Namely, some users are unable to back up videos.
We made sure to shed some light on this issue and help you resolve it as soon as possible.
Solution 1 – Make sure the backup is enabled and check the network
Firstly, try taking a photo and confirm it’s successfully backed up to Google Photos. If that’s the case, double-check the Backup folders and confirm that videos are set to back up. Open Assistant in the Google Photos app to learn more about the cause.
Here’s what you need to do:
- Open the Google Photos app.
- Tap on the hamburger menu and choose Settings.
- Open “Back up & sync”.
- Select “Back up device folders”.
- Confirm that the backup for the folder containing videos is indeed enabled.
- Tap on the Assistant card and confirm there aren’t any errors.
- Open Albums and find the video in device folders. Tap on it and then on the cloud icon to back it up manually.
If, on the other hand, you’re not able to back up both photos and videos, we suggest investigating global Backup settings. Navigate to Settings > Advanced settings > Back up & reset. Disable Backup and re-enable it to deal with the possible stall.
In addition, confirm that the current network connection is working properly. If you use Mobile Data for uploading, navigate to Google Photos > Settings > Back up & sync and allow the app to upload files on Mobile Data. Restart your device and continue with the steps below.
Solution 2 – Confirm that you have enough space in Google Drive
Google Photos service offers unlimited photo and video storage. But that stands only for the “High Quality” option. If you want your content in its original resolution, it’ll take out of those 15 gigs of free storage.
Therefore, make sure that you have enough free storage space in Google Drive assigned to Google account. Also, even though it’s superfluous to say, make sure that the video at hand isn’t larger than 10 GB.
Solution 3 – Clear Google Photos cache
Even though the Google Photos app is rather consistent, there are some bugs here and there. Every new iteration comes with improvements, but it can bring up certain issues, as well. Also, due to piling up of the cached data, the app can start misbehaving.
Those should be good enough reasons to navigate to Apps and clear the data from Google Photos. Here’s how to do it in a few simple steps:
- Open Settings.
- Tap Apps (Apps Manager on some devices).
- Navigate and open Photos.
- Tap Storage.
- Tap Clear Data.
- Restart your device and open the Google Photos app.
- Sign in with your account and navigate to Settings.
- Set backup folders to your preference and try uploading videos again.
You can also try resetting Google Photos to factory version and try uploading video in that state. Just navigate to Settings > Apps > Google Photos > and click Disable.
Solution 4 – Try backing up videos on a PC
Finally, if you’re unable to upload a certain video (or videos), we suggest giving Google Photos for Web a try. Just transfer the video from your handset to a PC first. After you’ve done that, follow these instructions:
- Open a web-browser on your PC.
- Go to Google Photos, here.
- Sign in with your account.
- Drag the video files from your PC to in-browser Google Photos.
- Wait until the upload ends.
With that, we can conclude this article. If had the same or similar problem and dealt with it in a different manner, we encourage you to share it with us in the comments section below.
Note: This article is a part of our Google Photos coverage. If you want to learn more Google Photos tips and tricks, or you have a certain problem with this app, visit our Google Photos Hub for more content.