Google Drive is one of the most-used cloud services in the world. In its favor goes the fact that this service is available on most, if not all Android devices as a preinstalled app. Additionally, with 15 Gb of free storage space and multi-platform support, it’s not unusual for you to choose it over, say Dropbox or Microsoft’s One Drive.
However, a cloud backup software that can’t sync isn’t of great use to no one. Namely, it’s not uncommon for Google Drive on Android to stop syncing, and for some users, that’s a nightmare to cope with. So, for that purpose, we prepared a list of workarounds that should help you resolve this issue. If your One Drive app has a problem with syncing, you’ve come to the right place.
Check the connection
The first step you should take when troubleshooting any connection-dependent app is to, obviously, check the connection. If your connection is unstable or the app permission is blocked in the system, Drive won’t be able to connect to the storage server, and there so, won’t be able to sync the data. For that purpose, make sure to check these steps:
- Connect and make sure that the connection is stable.
- Use Wi-Fi for syncing rather than mobile data.
- If you’re in need to use the mobile data, make sure that the ”Transfer files only over Wi-Fi” option is disabled. Navigate to Drive > 3-line menu > Settings, and toggle off Transfer files only over Wi-Fi.
- Restart your device to clear bugs that may occur from time to time.
- Make sure that the sync is enabled. Navigate to Drive > 3-line menu > Settings > Backup & reset, and enable ”Back up my data”.
Update the Drive app
Additionally, you should make sure that the app is up to date. Even though the auto-update of the Play Store tends to do that work for you, it won’t hurt if you check for the updates manually. That’s as simplistic procedure as they come, and here is how to do it:
- Tap Play Store app.
- Open 3-line menu.
- Open My Apps and Games.
- If there’s Drive update available, tap Update to download and install it.
- Check for changes with the sync procedure.
Clear app’s data
Another usual workaround that comes into play when the certain app won’t function as intended is related to accumulated data that, occasionally, may cause issues. Namely, the data that certain app collects can get corrupted and that will result in malfunction. Even the slightest file can stall the whole sync process, in this case. So, make sure to clear data before moving on with other steps.
- Tap Settings.
- Open Apps.
- Navigate to Drive.
- Tap to open App info.
- Tap Storage.
- Clear Data.
Reset your device and sign in again. Additionally, you can download the cache within the app settings. This is how to do it.
- Open the Drive app.
- Tap 3-line menu.
- Open Settings.
- Tap Clear cache.
This process won’t delete any of your data, but rather clear the cached documents.
Sign out and sign in again with the Google account
This may be too obvious, but it may be worth a while. There’s a good chance that, if you’re using Drive on multiple platforms, something went wrong during the backup procedure, some kind of corruption. Moreover, some of the files you’re trying to sync on Google Drive for Android may not be updated from the other device. So, stop the syncing/backup procedure and log out from PC/Mac/Android clients or browser extension, and log in again.
Once you’ve finished with this, your problem should be gone. However, if you’re sure that the problem is strictly app-related, there’s still one thing you can do.
Use Drive trough the web browser
This is far away from the solution, but it may prove as the simplest temporary workaround. You can log in with your credentials in any given Android web browser and access your data. If the app isn’t doing the job as intended, you can always turn around to good old browser. This is how to use Google Drive via the browser:
- Open the browser of your choice.
- Navigate to drive.google.com
- Enter your credentials to log in.
Reinstall the app
At the end, you can try and resolve syncing problems with Google Drive by resetting to factory values. In other words, Android is the system as any other and there are cases when something suddenly went wrong with the individual app or all-around performance. Especially if you have multiple backup solutions, e.g. Huawei Backup or Samsung Cloud. So, your last resort is to restore the factory settings.
In case this was of any help to you, make sure to give us a shout in the comments. Additionally, you can always post questions or suggestions in the comments section.