Amazon Music won’t play on Android and iOS? Here’s the fix

Amazon Music might not be as popular as Spotify or Apple Music but it still has a substantial number of users on both platforms. Sadly, some of them report that Amazon Music won’t play on Android and iOS as it seems that the app is not working for no apparent reason. If you’re among those users, check the instructions we provided below.

Why is Amazon Music not working on Android and iOS?

You must be on the latest version of the app and in a region where Amazon Music Prime and Amazon Music Unlimited are supported. Once you get that out of the way, try clearing the cache, restarting your Android, or resetting the app by clearing data on Android. Also, both on Android and iOS, make sure that you’re connected to a reliable Wi-Fi network.

Finally, you can reinstall Amazon Music from Play Store or App Store and check for improvements. If that fails, too, report the problem to Amazon support.

1. Force stop Amazon Music and clear the app’s cache

The first thing to do is to restart your device and try again. If that fails and Amazon Music is not playing or not working at all, force-stop the app and clear the cache. You can do that in System settings.

Here’s how to clear the cache from Amazon Music on Android:

  1. Open Settings.
  2. Select Apps.
  3. Open Amazon Music.
  4. Tap Force stop.
  5. Tap Storage and clear cache.
  6. Open the app and check for improvements.

2. Check the network

The next thing you need to check is the internet connection. Unless you downloaded some tracks for offline listening, Amazon Music requires a stable internet connection. You can test this in other network-dependable apps like Chrome or social networks. If you don’t see any issues, continue to the next step.

If you do experience some network issues on your Android, learn how to fix them, in our dedicated article that covers the subject in depth. Also, if you use mobile data to stream music, make sure that Amazon Music has permission to use mobile data in Settings > Apps > Amazon Music > Mobile data.

On iOS, open Settings > Amazon Music and toggle ON Cellular. For additional instructions on iOS connectivity issues, check our dedicated article that tackles Wi-Fi issues on iOS.

3. Clear Amazon Music data

If the previous steps failed, consider clearing all local data from the Amazon Music app. This will reset the app so you can sign in again and check if the app works as intended. Usually, this solves all problems and reinstallation is not necessary but, if that’s not the case, go for the reinstall.

Here’s how to clear local data from Amazon Music on Android:

  1. Once again, open Settings > Apps > Amazon Music.
  2. Tap Storage.
  3. Tap Clear music won't play
  4. Confirm when prompted and restart your device.
  5. Sign in again and check for improvements.

4. Reinstall Amazon Music

In the end, we can only recommend reinstalling the app via the Play Store or App Store or sideloading an older version on Android. After all, our options are limited and there are only so many steps users can take if the literally largest company in the world can’t optimize its music streaming app.

To reinstall Amazon Music on Android, open the Play Store, look for Amazon Music, and expand the app. Tap Uninstall and then tap Install.

To reinstall Amazon Music on iOS, tap and hold on to the Amazon Music Home Screen (or App Library) shortcut. Tap Remove App > Delete App and confirm when prompted. Open App Store and get Amazon Music music won't play

With that said, we can conclude this article. Thank you for reading what was, hopefully, an insightful read. Make sure to tell us about alternative solutions or share your general thoughts in the comments section below.

Editor’s note: This article was initially published in March 2022. We made sure to revamp it for freshness and accuracy.

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