Instagram has become an integral part of the ever-growing social networks family. Besides standard photos, you’re also able to share short GIF-like videos. If the picture is worth 1000 words, the video must be worth a bit more, does it?

While Instagram rarely has stability issues, the video playback can get stuck from time to time. Additionally, that can lead to app crash or instability or nervous breakdowns. So, if you are experiencing video issues, you’ve come to the right spot. Let’s try and resolve this issue together and get those videos up and running.

How to fix Instagram video issues on Android

Update Instagram app

The first step you should take is updating your Instagram app. Most of the time, the problem lies in outdated version. Because of that, make sure you have the latest version at any given time. The auto-update should do the job for you, but you can look up for updates manually, too.

  1. Open Play Store app.
  2. Tap Menu.
  3. Look up for Instagram in Update tab.
  4. Choose to update.
  5. Once it’s done, open Instagram and try playing videos.

In case the videos still won’t play, let’s try additional steps.

 Clear Instagram app cache and data

As same as the most of the apps do, Instagram stores a lot of data on your phone. With particular settings, every picture or video you post can be preserved on the phone storage or SD card. Moreover, there’s a lot of cache files that may slow down the app gradually and impact video playback.

According to that, your next step should be clearing cache and data from the Instagram app. Follow these instructions to clear Data and Cache.

  1. Open Settings.
  2. Open Apps (Applications).
  3. Choose Instagram and open Storage.
  4. Clear Cache and Data.
  5. Restart your device.
  6. Open Instagram (you may need to log in again).
  7. Try to play videos.

Some users use specific apps for automatic clearing of cache. However, we advise you not to use them. Firstly, they take your storage space, and secondly, they tend to work in the background and slow down all-around performance. Simply put, that kind of apps are more disadvantage than a valid tool.

Reinstall Instagram

Sometimes the apps may stuck because of some kind of the corruption. Software sometimes has a mind of its own and the only viable solution is reinstallation. So, if you’ve tried previous steps and the videos still won’t load, try this out.

  1. Tap and hold Instagram app.
  2. When the X sign is shown, tap to uninstall.
  3. Restart your device.
  4. Open Play Store app.
  5. Look up for Instagram.
  6. Install app.
  7. Try playing videos.

Most of the time, this should resolve your issue. Of course, if the software is an issue. However, sometimes the connection may play the main part in this Instagram wrongdoings. Move on to the next step to troubleshoot the connection.

READ ALSO: Fix: Unable to access camera in Instagram Android app

Restart Wi-Fi router

Some users reported on various forums that the Instagram videos work on Wi-Fi but won’t work on mobile data and vice versa. So, the first step is to restart your Wi-Fi router. Turn it off, wait a minute or so, and then turn it on.

Additionally, you may want to update router firmware and change from 5 GHz band to 2.4 GHz. Even though the 5 GHz supports higher speeds, it’s signal isn’t as reliable as 2.4 GHz over distance. That, of course, is not an issue with dual-band routers.

Reset your Network settings

Once you’ve tweaked your router, let’s reset network settings on the phone. That should fix common connection bugs and let you start from the scratch. Have in mind that you’ll need to reestablish the settings again.

  1. Tap Settings.
  2. Open Backup & Reset.
  3. Choose Network Settings Reset.
  5. Restart your device.
  6. Reconnect and check out Instagram videos.

Turn off Power-saving mode

Thanks to one of our readers, we obtained another workaround that just may be the one that resolves the problem. He resolved the problem by disabling the Power-saving mode, that somehow interferes with the Instagram videos playback.
So, navigate to Power settings, disable Power-saving mode and your problem should be sorted out.

Thanks a lot to Matt that suggested this solution.

That should wrap it up. In case you have any additional problems with Instagram, please be free to tell us in the comments, or reach us out on Twitter. We’ll do our best to help you resolve them.

READ ALSO: How to enable hidden Instagram filters


  1. hi i have Huawei P9 and in instagram story the audio that records is so loud and not clear at all!!! i know isnt the phones problem but instagram’s how can i fix it i cant record nothing with that destroyed sound!!!

  2. Awesome problem solved, my problem was simple, all I had to do is turn off power save mode, yet I think that should have been the first option!!

  3. nothing workd tired everything please help i have a Lg Phoenix 2 and nothing works Instagram videos take forever to load and Live doesn’t want to load either i need help right away

  4. The latest update is not always the solution. I’ve had an issue with the videos on my S8 for a few weeks and tried all of these and none of them worked. The only thing that worked was to delete the app and install an older version and it worked perfectly so it seems to be an issue with the app. Possibly a bug

  5. I have redmi 4 bkack And I am having problems with the videos on instagram playing. They won’t play at all. It’s rare if I go to the person’s page directly it may or my not play. Is anyone else having this issue? how do I fix it?

  6. I’ve tried until clear cache and data and restart the phone.
    Then got frustrated and hopeless since it didn’t work. I thought restarting Wi-Fi router wouldn’t solve the problem, then I read until the last, and tried disabling my phone’s (S8) power saving mode.
    Then IT WORKED!!
    Should have read until the end first haha.
    I think for Samsung S8, S8+, that’s where the problem lies at. It’s annoying though, that we cannot enable power saving mode while on insta 🙁

  7. i have tried everything in my si and it still doesnt work. it works for maybe 2-3 video clips and then it wont play anymore. plz help

  8. I’m suffering this issue since my phone updated to Nougat. I don’t understand why I can’t have powersave yet still be able to watch Instagram videos. That’s the only solution from above that works.

  9. Tried everything and nothing works. Have a Samsung edge 7. Repeated so.many things so many times. Only solution is not using IG. Oh yeah I can’t upload videos either. So all in all I think I just have a bum phone

  10. Hi I have a samsung s6 edge and I’ve followed all yours steps but instagram’s videos continue not playing. It’s not a internet problem because it play the inst histories and videos from others apps ex. Twitter. Please help me!

  11. Thank you for the tip! I tried everything and the videos on IG just wouldn’t play. Turning off the power saving feature solved the issue immediately! 🙂

  12. I’m not having issues with other peoples videos but only one video of mine that I uploaded. I uploaded it on the multiple feature with the video first and photos after. It played the first day and hasn’t played since. I’ve tried everything to fix it but nothing seems to work. Any ideas? Is it because I deleted the actual video from my phone?

  13. I had this issue recently on my Galaxy S7 Edge and so far the only thing that has fixed it was going into Settings > Device Maintenance > Performance > High Quality Video mode. Since I switched to this mode, I haven’t had nearly so many problems.

  14. I have just moved to Android. I thought it was my connection or LET. But in this case it was the cache. So I have to do it constantly? If yes I already miss IOs

  15. I was having this issue on my S8 but turning off power saving mode fixed it. I feel dumb because before you turn it on, it tells you all the things it’ll prevent lol. Thanks for this article!

  16. If you have Galaxy s7/s8 turn off the power saving mode and everything will be okay. Because power saving mode limits background network usage, the videos won’t load. So if you turn on background network usage, it is also okay.

  17. I finally got it to work. I got a galaxy note5 and for a past week been having the same problem as you all. I just got it to work. I went to the app settings and cleared data and cache then I manually gave permission to use your phone. Restarted the phone and after signing in again BOOM!!!! Instagram vids played tested and happy with results. Maybe the last update to android turned all permissions off?

  18. I keep getting this error “there was an issue importing your video. Please try again.” I’ve made sure I exported my video with the right settings. It works fine on my mum LG G3, but not on my Samsung s6. I’ve also tried it on a S7 Edge and it has the same error. Does anyone know how to fix this?

  19. I signed into Instagram through Chrome. All my videos are working just fine. Since the problem only occurs with the Instagram app (updated and cache cleared), I am assuming the issue is between the app and my phone LGG4. It was great to see my videos working again. 🙂

  20. Hello folks!

    Thanks for the created topic! I tried all ways to turn the playback of the instagram videos but unfortunately nothing helped me..
    The issue continues and it drives me nuts…. i am using htc one m9 cellphone and i have the problem for a loong time.. i tried to delete the cache, reinstall the app, reset the network settings and so on, but without any change. The videos are trying to load, i see at the top right corner the insta loading icon, but that’s it… please if you know any other ideas where would be the problem, please share. Thanks in advance ! 🙂

  21. Galaxy s8…did all that amd IG vids still don’t play. Doesn’t matter if i’m on wifi or 4g i got nada 🙁