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Fix: Unfortunately CloudAgent has stopped error on Samsung

my files samsung featured

The problem we’ll try and address today concerns alternative Cloud services. It affects solely Samsung devices and it can be quite a drawback if we take into consideration the fact that you like to integrate your 3rd-party cloud app in the handset’s interface and workflow. Affected users get the Unfortunately CloudAgent has stopped error.

Users reported Dropbox as the instigator, but there are some isolated cases when this error crashes One Drive or Google Drive. Although, the main culprit for the issue is a system service called Cloud Agent that controls and manages the integration of third-party cloud services. For that purpose, we enlisted a few workarounds that should help you resolve the issue at hand.

If you have run into this error, it’s worth checking them out below.

  1. Sign out and sign in again on the troubled cloud app
  2. Check the permissions
  3. Reinstall the app
  4. Shut down CloudAgent
  5. Reset to factory settings

What to do if Cloud Agent starts stopping on your Samsung

1. Sign out and sign in again on the troubled cloud app

As you might know, cloud applications can be used with their separate apps or integrated into the My files app. Now, the latter option is where the issue appears. In this case, it may result in crashes followed by this error. The first obvious step in order to address this issue is to clear data and cache and sign again. That way, any mild integration-related issues should be, hopefully, dealt with.

Follow the steps below:

  1. Tap Settings.
  2. Open Apps.
  3. Expand all apps.
  4. Open the cloud service that causes the error in My files (Google Drive, Dropbox, MEGA, etc.)
  5. Open Storage.
  6. Clear Data and Cache.
  7. Restart your device.
  8. Navigate back to the App menu and open the app.
  9. Sign in again by entering your credentials.

You can avoid issues by simply using the app to access your cloud storage instead of integrating it with My files. It’s known that this causes issues, particularly with Dropbox and Google Drive. On the other hand, if you absolutely need to do this, check the next step.

2. Check permissions

Some users suggest checking Storage permissions for the My Files app in Settings. This is, by far, the most recommended solution although we don’t have enough evidence of it working for everyone. Either way, you can give it a try and check if the 3rd-party cloud services start syncing with Samsung’s My Files.

Here’s how to check storage permissions for My Files in Settings:

  1. Open Settings.
  2. Select Apps or Application Manager and expand all apps.
  3. Open My Files.
  4. Tap Permissions.
  5. Select Storage.
  6. Tap Show all apps with this permission.
  7. Tap on the 3-dot menu and choose Show my files storage permission
  8. Scroll down and open Drive (or whatever cloud service that won’t integrate with My Files) and grant it maximum storage access.

3. Reinstall the app

Alternatively, you can choose reinstallation and hope for the best. Namely, if the cloud-service app like Google Drive is not syncing with My Files, we advise you to remove the troubled app and reinstall it. Follow the instructions below to do so:

  1. Tap and hold the troubled cloud app from the App drawer or Home Screen.
  2. Draw it to the top and Uninstall it.
  3. Restart your device.
  4. Open Play Store app.
  5. Look for Drive, Dropbox, or MEGA and install it again.

4. Shut down CloudAgent

Now, let’s move to more system-oriented troubleshooting steps. Cloud Agent Service is an Android System service that deals with the integration of built-in cloud and 3rd-party cloud apps (like Dropbox or Google Drive) into some Samsung apps. What you’ll need to do is to stop it and start it again. That should fix the problem.

  1. Open Settings.
  2. Tap Apps or Application manager.
  3. Select Show system processes from the drop-down menu next to Your apps.
  4. Open Cloud Agent from the list.
  5. Once you’re there, clear Data and tap Force Stop.
  6. Restart your device.

However, this will prevent the integration of Dropbox or similar cloud apps within your Gallery.

5. Reset to factory settings

Finally, if the problem is still there and you’re experiencing the same unpleasantry with the Unfortunately CloudAgent has stopped error, we advise you to turn to a factory reset. Although not often, even the built-in system services and processes can go rogue and start hogging on resources or, in this case, cause crashes.

So, the factory reset sounds like an unwilling but needed step in order to address this issue.

  1. Tap Settings.
  2. Open Backup & Restore or General management.
  3. Choose Factory Data Reset or Reset.factory data reset samsung
  4. Tap Reset Device.
  5. Choose Erase Everything.
  6. Confirm the selection and insert your passcode or PIN.
  7. The process should take about 5-10 minutes.

In addition, you can use Samsung Smart Switch on your PC for the same operation. If the issue persists and you still get the “Unfortunately, CloudAgent has stopped” error, report the problem to Samsung.

That should do it. If you have any questions or suggestions, give us a shout in the comments below. Thanks for reading and have a great day.

Editor’s note: This article was originally published in August 2017. We made sure to revamp it for freshness and accuracy.

Picture of Aleksandar Ognjanovic

Aleksandar Ognjanovic

Managing editor at Mobile Internist. @lemmingspain My fascination with mobile technology, particularly Android and iOS, began years ago and continues today. I'm captivated by the constant evolution in the smartphone industry and its impact on our daily lives, always anticipating the next big innovation. That’s the main reason why I found myself writing instructive content on the subject for users who are not as familiar with all the bells and whistles.
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