Fix: Twitter app for iOS not loading pictures and videos

Long gone are the days when we used Twitter for writing meaningless tweets nobody cares about. Nowadays, Twitter is literally its slogan. It’s what’s happening. Millions of people use Twitter as their main source for consuming media.

We’re so accustomed to scrolling through the feed looking at tweets, videos, and pictures that when they fail to load, a mini panic attack strikes. And it appears that media fails to load more often than it should, especially in Twitter’s iOS app.

If you recently encountered this problem, and I assume you did, here are a few things you can try when Twitter for iOS fails to load a picture or a video.

Table of contents:

  1. Update the app
  2. Reboot and reset the phone
  3. Reinstall the app
  4. Clear the app cache
  5. Check the network connection

Solution 1 – Update the app

Although Twitter is a social network that functions independently from users, you still access it through the app. And apps are bug-prone. It’s quite possible that something got messed up inside the app’s code with the previous update, so developers now have to come up with a solution.

Since Twitter is huge, with a big development team, the issue should be acknowledged relatively fast. So, just keep checking for new updates, and hopefully one will solve the problem.

But while you’re waiting for a patch, there’s more you can try in the meantime.

Solution 2 – Reboot and reset the phone

The oldest solution to any tech problem is also applicable here. Before doing something more drastic, like deleting the app, simply reboot your phone and see if the issue persists. A few users reported the reset resolved the problem, so there’s a chance.

How to reboot iPhone X/XS/XR and iPhone 8

  1. Quickly press and release the Volume Up button.
  2. Quickly press and release the Volume Down button.
  3. Press and hold the Side button (sleep/wake, on/off).
  4. Keep holding the Side button, even after the Shut down screen appears.

How to reboot and reset iPhone 7 

  1. Press and hold the On/Off button on the right side.
  2. Keep holding the On/Off button and press and hold the volume down button on the left side.
  3. Hold both buttons as the screen turns off, and keep holding them until the screen turns back on and displays the Apple logo.

How to reboot older iPhones and iPads

  1. Press and hold the On/Off button on the right side.
  2. Keep holding the On/Off button and press and hold the Home button on the left side.
  3. Hold both buttons as the screen turns off, and keep holding them until the screen turns back on and displays the Apple logo.

Solution 3 – Clear the app cache

Unlike many other apps, Twitter actually allows you to clear the app cache and wasted storage! Kudos to the development team!

So, why not take advantage of this feature? Who knows, maybe it’ll allow pictures and videos to load again. Here’s how to clear the Twitter app cache:

  1. Tap the Me button.
  2. Tap Settings (the gear icon).
  3. Go to Settings > Data Usage.
  4. First, tap Media Storage. This allows you to clear the cache stacked in the general Twitter storage.
  5. Now, tap Web Storage. These are ‘leftovers’ from web sites you visited in the Twitter app.

Solution 4 – Reinstall the app

In case clearing the cache didn’t do the trick, you can always reinstall the app. Go on and delete the Twitter app, and install it from the App Store again. Maybe the freshly installed app will now show media.

Solution 5 – Check the network connection

If there’s something wrong with your internet connection, you won’t be able to load the feed manually. So, take some time to investigate it.

In case there’s indeed something wrong with your connection, but you don’t know what to do, I suggest resetting the Network settings. Just keep in mind this will reset all your network settings, so you’ll have to log in to your WiFi networks again and maybe re-adjust all the Data settings.

Here’s how to reset network settings in iOS:

  1. Open Settings.
  2. Tap General.
  3. Tap Reset.
  4. Choose Reset Network Settings.
  5. Enter your passcode when prompted.
  6.  Tap Reset to confirm.
  7. Restart your device.
  8. Reconnect with known Wi-Fi source and try commanding Siri again.

That’s about it. I hope at least one of these solutions helped you resolve the problem with missing pictures and videos in the Twitter app for iOS. If you have any comments, questions or suggestions, just let us know in the comments below.


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Harley Quinn
Harley Quinn
February 7, 2020 9:34 pm

I have this issue on Android as well. Nothing current either.

October 1, 2019 10:03 pm

It worked!!! I uninstalled the app and then reinstalled it and boom it’s working again, videos are loading. Thank You.

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