Solved: OneDrive for Android app not syncing

All mass-used cloud-backup services on Android look alike. There’s Google Drive, then there’s Dropbox and finally OneDrive. Lots of others, too. OneDrive is somewhere in the middle with fairly affordable premium storages and better integration with Windows PCs. The issues surrounding OneDrive for Android are scarce, but they exist. There are reports concerning the OneDrive for Android app not syncing the local files.

We made sure to dissect this and provide you with steps to resolve the syncing problem. You can find them below.

Solution 1 – Clear app’s cache and data from OneDrive

Before we cover this first step, let’s focus on two important things. First, we need you to confirm that your Wi-Fi network works as intended. If you want to upload files over Mobile Data, you’ll need to enable this in OneDrive settings.

The second important thing is the storage. In comparison to Google Photos, OneDrive keeps the original lossless photos upon the upload. And photos tend to take a lot of space. And fast, too.

After dealing with those two, let’s start with the troubleshooting steps. The first and the most common way to resolve a minor bug or a temporary temper tantrum of an Android app is to clear its cache and data. This might, consequently, require a new sign in.

Follow these steps to clear cache and data from the OneDrive app:

  1. Open Settings.
  2. Tap Apps & notifications.
  3. Choose All apps.
  4. Open OneDrive.
  5. Select Storage.
  6. Clear cache and data.

Solution 2 – Rename the Photos folder

If you trust OneDrive over Google Photos for backing up camera roll photos, there’s a common bug which halts the upload process. Since the individual folder (usually called Camera Roll) is assigned to photo uploads, it indexes files inside everytime a new photo is ready to hit the cloud. And if you have a lot photos in this folder, well, it can take a while.

That’s why we suggest following these steps to avoid the sync problem with photos on OneDrive:

    1. Open OneDrive.
    2. Select the Camera Roll folder and rename it.
    3. This will force OneDrive to create another Camera Roll folder.

Solution 3 – Allow OneDrive to work in a background

In the current meta of Android, most of the old permissions are automatically declined and you need to allow an app to access everything during usage. At least, most of the time and for the non-Google apps. And some handsets, especially Huawei, tend to kill the background processes of intrusive apps. Or app the system deems intrusive.

With that in mind, we advise you to check all permissions for OneDrive and, in addition, keep it out of Phone Manager claws. Here’s what you need to do:

  1. Open Settings.
  2. Tap Apps & notifications.
  3. Choose All apps.
  4. Open OneDrive.
  5. Open Permissions and allow all required permissions to OneDrive.

Solution 4 – Reinstall the OneDrive app from the Play Store

Finally, the last place on this troubleshooting shortlist is reserved for the reinstallation. Now, at the first glance, this looks like a simple task. But most users forget about the Google Drive backup which stores all apps data backups. Or, in this case, the device will remember the account and restore it upon the installation.

That’s why we need to delete the account for OneDrive, uninstall the app, install it again, sign in and, hopefully (fingers crossed), the sync will start working.

Here’s what you need to do:

  1. Uninstall OneDrive.
  2. Open Settings.
  3. Choose User & accounts.
  4. Remove the OneDrive account.
  5. Re-install OneDrive and sign in again.

That’s it. If you’re still unable to sync files to OneDrive on Android, make sure to send a feedback to Microsoft. There might be a large scale problem at hand and you should know about it.

Either way, feel free to share your solutions or questions in the comments section below. Maybe we missed something of importance.

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André Aranha
André Aranha

I have tried the first solutions, without success. Arriving to the last one, since my OneDrive app comes built-in in my Samsung Galaxy J5, I cannot reinstall it. Which means I cannot troubleshoot OneDrive. Which means I pay for a service I cannot use. Congratulations


Root your phone and uninstall onedrive