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OneDrive is not syncing on Android? Check these 4 solutions

onedrive issue on android

All mass-used cloud-backup services on Android look alike. There’s Google Drive, then there’s Dropbox, and finally OneDrive. Lots of others, too. OneDrive is in the middle with fairly affordable premium storage and better integration with Windows PCs. The issues surrounding OneDrive for Android are scarce, but they exist. There are reports concerning the OneDrive as supposedly the OneDrive is not syncing on Android.

We dissected this and provide you with steps to resolve the syncing problem. You can find them below.

Why is OneDrive not syncing?

1. Clear the app’s cache and data from OneDrive

Before we cover this first step, let’s focus on two essential things. First, we need you to confirm that your Wi-Fi network works as intended. If you want to upload files over Mobile Data, you’ll need to enable this in OneDrive settings.

The second important thing is storage. In comparison to Google Photos, OneDrive keeps the original lossless photos upon upload. And pictures tend to take up a lot of space. And fast, too.

After dealing with those two, let’s start with the troubleshooting steps. The first and the most common way to resolve a minor bug or a temporary temper tantrum of an Android app is to clear its cache and data. This might, consequently, require a new sign-in.

Follow these steps to clear cache and data from the OneDrive app:

  1. Open Settings.
  2. Tap Apps & notifications.
  3. Choose All apps.
  4. Open OneDrive.
  5. Select Storage.
  6. Tap Clear Data and confirm. OneDrive is not syncing on Android

Some knowledgeable users in the comments suggested clearing data from associated apps. For example, if your Excell sheets won’t sync, clear the local data from the Excell app, as well.

If OneDrive is still not syncing on Android, check the next step.

2. Rename the Photos folder if OneDrive is not syncing on Android

If you trust OneDrive over Google Photos for backing up camera roll photos, a common bug halts the upload process. Since the individual folder (usually called Camera Roll) is assigned to photo uploads, it indexes files inside every time a new photo is ready to hit the cloud. And if you have a lot of photos in this folder, well, it can take a while.

That’s why we suggest following these steps to avoid the sync problem with photos on OneDrive:

  1. Open OneDrive.
  2. Select the Camera Roll folder and rename it.
  3. This will force OneDrive to create another Camera Roll folder.

3. Allow OneDrive to work in a background

In the current meta of Android, most of the old permissions are automatically declined and you need to allow an app to access everything during usage. At least, most of the time, and for the non-Google apps. And some handsets, especially Huawei, tend to kill the background processes of intrusive apps. Or app the system deems intrusive.

With that in mind, we advise you to check all permissions for OneDrive and, in addition, keep it out of Phone Manager claws. Here’s what you need to do:

  1. Open Settings.
  2. Tap Apps & notifications.
  3. Choose All apps.
  4. Open OneDrive.
  5. Open Permissions and allow all required permissions to OneDrive.
  6. Get back to app settings and open Battery.
  7. Make sure that the Allow background activity option is enabled.OneDrive is not syncing on Android

4. Reinstall the OneDrive app from the Play Store

Finally, the last place on this troubleshooting shortlist is reserved for reinstallation. Now, at first glance, this looks like a simple task. But most users forget about the Google Drive backup which stores all app’s data backups. Or, in this case, the device will remember the account and restore it upon installation.

That’s why we need to delete the account for OneDrive, uninstall the app, install it again, sign in, and, hopefully (fingers crossed), the sync will start working.

Here’s what you need to do:

  1. Uninstall OneDrive.
  2. Open Settings.
  3. Choose Accounts.
  4. Remove the OneDrive account (sign out).
  5. Re-install OneDrive and sign in again.

If you have a Samsung device and OneDrive is built-in, navigate to Settings > Apps > OneDrive. Tap on the 3-dots menu and Uninstall updates. Update the app again and if OneDrive is still not syncing on your Android.

That’s it. If you’re still unable to sync files to OneDrive on Android, make sure to send feedback to Microsoft. There might be a large-scale problem at hand and you should know about it.

Either way, feel free to share your solutions or questions in the comments section below. Maybe we missed something of importance. Post comments in the comments section below.

Editor’s note: This article was originally published in October 2018. We made sure to revamp it for freshness and accuracy.

Picture of Aleksandar Ognjanovic

Aleksandar Ognjanovic

Managing editor at Mobile Internist. @lemmingspain My fascination with mobile technology, particularly Android and iOS, began years ago and continues today. I'm captivated by the constant evolution in the smartphone industry and its impact on our daily lives, always anticipating the next big innovation. That’s the main reason why I found myself writing instructive content on the subject for users who are not as familiar with all the bells and whistles.
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