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Fix: Netflix We’re having trouble playing this title

netflix were having trouble playing this title

If you get the Netflix error We’re having trouble playing this title followed by a code, you probably have connection issues. There’s also a chance that Netflix is temporarily down or that the device limit is reached. Learn how to fix this below.

This is how to fix Netflix we’re having trouble playing this title right now

First, you should probably check the network. Make sure that you’re not using a metered Wi-Fi network and that the network is not overburdened with too many connected devices slowing down the bandwidth in the process. Also, if you use mobile data, ensure that Netflix is allowed to use it in the background. You can also sign out and sign in again or reinstall the app and check for improvements.

1. Check the network

This among many different Netflix errors with varying codes usually points toward connection issues. So, make sure that your device is connected to a stable Wi-Fi or mobile data network. You can test network connection in app settings by following these steps:

  1. Open Netflix.
  2. Select your Profile.
  3. Tap on the Profile icon at the top right corner and open App Settings.
  4. Scroll down and open Check Network under the Diagnostic section.
  5. Tap Start we're having trouble playing this title

If you want to stream Netflix content on your phone with cellular data, you can do that without any toggles. However, the system might prevent Netflix from using Mobile data. To check if Netflix has permission to use mobile data in the background, follow these steps:

  1. Open Settings.
  2. Select Apps.
  3. Open Netflix from the list of available apps.
  4. Tap Mobile data.
  5. Enable Background data usage.

Also, you should check if your system Data saver is enabled and disable it.

2. Make sure that Netflix is not down

Although rarely, Netflix servers can go down from time to time. Whether this occurs due to a regular system maintenance or this is a system error, it doesn’t really matter for the end user. Unless we’re talking about time you need to wait for Netflix to work again. Server maintenance doesn’t take all that long while service issues can take more time. Either way, you probably want to know what’s happening on that side.

The best way to learn is Netflix down is to navigate to the Is Neflix Down webpage, here. If Netflix is down, that explains why you get the We’re having trouble playing this title. If not, continue to the next step.

3. Ensure that you haven’t reached streaming devices limit

Don’t forget about your plan’s device limit, too. Based on your Netflix plan, either one (Basic plan), two (Standard plan), or four devices (Premium plan) can stream content at the same time. You can use as many devices as you like, but only up to 4 can stream content simultaneously. So, if you gave away your Netflix credentials to other people, ensure that the limit is not already reached.

You can also sign out of Netflix and sign in again and give it another try. If you suspect that someone is using your account without your knowledge, you can sign out from all devices and change your password. Here’s how to sign out of all devices and change the account password on Netflix:

  1. On your phone, open Netflix and select your Profile.
  2. Tap on the Profile image at the top right corner and open Account.
  3. Tap Change password and set a different password. We recommend combining alphanumeric with punctuation marks.
  4. Once you’ve changed your password, tap Sign out of all we're having trouble playing this title
  5. Sign in again.

4. Reinstall the app

If none of the previous steps worked for you, make sure to reinstall the app and try again. The easiest way to reinstall Neflix is to uninstall it from Play Store followed by a quick restart. After that, just navigate back to Play Store and install Netflix again.

We can’t wrap up this article before mentioning that Netflix doesn’t care all that much about your device firmware as much it cares about security updates from Google. So, make sure to navigate to Settings > Security > Google Play system update and install available updates.

With that said, we can conclude this article. Thank you for reading and feel free to leave your thoughts in the comments section below. We look forward to hearing from you.

Picture of Aleksandar Ognjanovic

Aleksandar Ognjanovic

Managing editor at Mobile Internist. @lemmingspain My fascination with mobile technology, particularly Android and iOS, began years ago and continues today. I'm captivated by the constant evolution in the smartphone industry and its impact on our daily lives, always anticipating the next big innovation. That’s the main reason why I found myself writing instructive content on the subject for users who are not as familiar with all the bells and whistles.
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