Fix: Instagram videos not playing on Android

While Instagram rarely has stability issues, the video playback can get stuck from time to time. Additionally, that can lead to app crashes or instability, or nervous breakdowns. So, if Instagram videos are not playing on Android, you’ve come to the right spot. Let’s try and resolve this issue together and get those videos up and running.

How do you fix Instagram videos not playing?

  1. Update the Instagram app
  2. Clear Instagram app cache and data
  3. Reinstall Instagram
  4. Restart Wi-Fi router
  5. Reset your Network settings
  6. Leave the Beta program
  7. Turn off Power-saving mode

1. Update the Instagram app

The first step you should take is updating your Instagram app. Most of the time, the problem lies in an outdated version. Because of that, make sure you have the latest version at any given time. The auto-update should do the job for you, but you can look up for updates manually, too.

  1. Open Play Store.
  2. Tap Menu.
  3. Lookup for Instagram in the Update tab.
  4. If there’s an update available, update the app.
  5. Once it’s done, open Instagram and try playing videos.

In case the videos still won’t play, let’s try additional steps.

2. Clear Instagram app cache and data

As same as most of the apps do, Instagram stores a lot of data on your phone. With particular settings, every picture or video you post can be preserved on the phone storage or SD card. Moreover, there’s a lot of cache files that may slow down the app gradually and impact video playback.

According to that, your next step should be clearing cache and data from the Instagram app. Follow these instructions to clear Data and Cache.

  1. Open Settings.
  2. Select Apps.
  3. Open Instagram from the list of apps.
  4. Select Storage.
  5. Clear Cache.
  6. Now, Clear Data and reboot your device.

Some users use specific apps for the automatic clearing of cache. However, we advise you not to use them. Firstly, they take your storage space, and secondly, they tend to work in the background and slow down all-around performance. Simply put, those apps are more disadvantageous than a valid tool.

3. Reinstall Instagram

Sometimes the apps may stuck because of some kind of corruption. Software sometimes has a mind of its own and the only viable solution is reinstallation. So, if you’ve tried previous steps and the videos still won’t load, try this out.

  1. Open the Play Store and look for Instagram.
  2. Tap Uninstall.
  3. Reboot your device and go back to the Play Store.
  4. Install Instagram again.

Most of the time, this should resolve your issue. Of course, if the software is an issue. However, sometimes the connection may play the main part in these Instagram wrongdoings. Move on to the next step to troubleshoot the connection.

4. Restart Wi-Fi router

Some users reported on various forums that the Instagram videos work on Wi-Fi but won’t work on mobile data and vice versa. So, the first step is to restart your Wi-Fi router. Turn it off, wait a minute or so, and then turn it on.

Additionally, you may want to update the router firmware and change from the 5 GHz band to 2.4 GHz. Even though the 5 GHz supports higher speeds, it’s signal isn’t as reliable as 2.4 GHz over distance. That, of course, is not an issue with dual-band routers.

5. Reset your Network settings

Once you’ve tweaked your router, let’s reset the network settings on the phone. That should fix common connection bugs and let you start from scratch. Have in mind that you’ll need to re-establish the settings again. You can learn more about this procedure, here.

  1. Open Settings.
  2. Choose System.
  3. Open Reset options.
  4. Tap Reset Wi-Fi, mobile & Bluetooth.
  5. Tap Reset settings.
  6. Reconnect and check out Instagram videos.

6. Leave the Beta program

If you are an early adopter and like to get the latest and greatest from Instagram, chances are that the Beta release is causing the problem. For that reason, we suggest leaving the Beta program and reinstalling the app. The stable, public release should be less bug-prone.

Here’s how to leave the Instagram Beta program:

  1. Open Play Store.
  2. Search for Instagram and expand the app section.
  3. Scroll down and tap on Leave, under the Beta program section.
  4. Reinstall the app.

7. Turn off Power-saving mode

Thanks to one of our readers, we obtained another workaround that just may be the one that resolves the problem. He resolved the problem by disabling the Power-saving mode, which somehow interferes with the Instagram videos playback.
So, navigate to Power settings, disable Power-saving mode and your problem should be sorted out.

Thanks a lot to Matt that suggested this solution.

That should wrap it up. In case you have any additional problems with Instagram, please be free to reach out on Twitter or Facebook. We’ll do our best to help you resolve them.

Editor’s note: This article was originally published in March 2017. We made sure to revamp it for freshness and accuracy.

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134 Comments
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vidhya
vidhya
March 29, 2018 12:28 pm

have an S7 edge… my problem is Im not able to upload videos… it says cannot post this now… have tried clearing cache, updating th app, teh power save mode off, restarting the phone but not happening… wat cud b the issue. can someone help me here pl….

Buster \m/(-.-)\m/ (@theonlybuster)
Buster \m/(-.-)\m/ (@theonlybuster)
March 28, 2018 2:46 am

It seems that the simple fact that Power Saving Mode is enabled stops most videos from playing. Even adding an exception doesn’t seem to render positive results. The same applies for many third-party IG apps as well, especially older apps.

Amae
Amae
March 17, 2018 9:03 am

Were you able to resolve it?

George
George
February 28, 2018 5:42 pm

hi i have Huawei P9 and in instagram story the audio that records is so loud and not clear at all!!! i know isnt the phones problem but instagram’s how can i fix it i cant record nothing with that destroyed sound!!!

Scott
Scott
February 28, 2018 5:42 pm

Yes! Power saving mode was the answer for me. Good deal. Thanks!

Decks
Decks
February 28, 2018 5:42 pm

Power saving mode!!!!!
Last on list but finally got there, thanks!

Dona Stella
Dona Stella
February 28, 2018 5:42 pm

I have redmi 4 bkack And I am having problems with the videos on instagram playing. They won’t play at all. It’s rare if I go to the person’s page directly it may or my not play. Is anyone else having this issue? how do I fix it?

Kelvin
Kelvin
February 28, 2018 5:42 pm

Awesome problem solved, my problem was simple, all I had to do is turn off power save mode, yet I think that should have been the first option!!

Jomarcus
Jomarcus
February 28, 2018 5:42 pm

nothing workd tired everything please help i have a Lg Phoenix 2 and nothing works Instagram videos take forever to load and Live doesn’t want to load either i need help right away

yah
yah
February 28, 2018 5:42 pm

i got a note 8 and i got the same prob