Fix: Instagram Videos Not Playing On Android

Instagram has become an integral part of the ever-growing social networks family. Besides standard photos, you’re also able to share short GIF-like videos. If the picture is worth 1000 words, the video must be worth a bit more, does it?

While Instagram rarely has stability issues, the video playback can get stuck from time to time. Additionally, that can lead to app crash or instability or nervous breakdowns. So, if you are experiencing video issues, you’ve come to the right spot. Let’s try and resolve this issue together and get those videos up and running.

Update Instagram app

The first step you should take is updating your Instagram app. Most of the time, the problem lies in outdated version. Because of that, make sure you have the latest version at any given time. The auto-update should do the job for you, but you can look up for updates manually, too.

  1. Open Play Store app.
  2. Tap Menu.
  3. Look up for Instagram in Update tab.
  4. Choose to update.
  5. Once it’s done, open Instagram and try playing videos.

In case the videos still won’t play, let’s try additional steps.

 Clear Instagram app cache and data

As same as the most of the apps do, Instagram stores a lot of data on your phone. With particular settings, every picture or video you post can be preserved on the phone storage or SD card. Moreover, there’s a lot of cache files that may slow down the app gradually and impact video playback.

According to that, your next step should be clearing cache and data from the Instagram app. Follow these instructions to clear Data and Cache.

  1. Open Settings.
  2. Open Apps (Applications).
  3. Choose Instagram and open Storage.
  4. Clear Cache and Data.
  5. Restart your device.
  6. Open Instagram (you may need to log in again).
  7. Try to play videos.

Some users use specific apps for automatic clearing of cache. However, we advise you not to use them. Firstly, they take your storage space, and secondly, they tend to work in the background and slow down all-around performance. Simply put, that kind of apps are more disadvantage than a valid tool.

Reinstall Instagram

Sometimes the apps may stuck because of some kind of the corruption. Software sometimes has a mind of its own and the only viable solution is reinstallation. So, if you’ve tried previous steps and the videos still won’t load, try this out.

  1. Tap and hold Instagram app.
  2. When the X sign is shown, tap to uninstall.
  3. Restart your device.
  4. Open Play Store app.
  5. Look up for Instagram.
  6. Install app.
  7. Try playing videos.

Most of the time, this should resolve your issue. Of course, if the software is an issue. However, sometimes the connection may play the main part in this Instagram wrongdoings. Move on to the next step to troubleshoot the connection.

READ ALSO: Fix: Unable to access camera in Instagram Android app

Restart Wi-Fi router

Some users reported on various forums that the Instagram videos work on Wi-Fi but won’t work on mobile data and vice versa. So, the first step is to restart your Wi-Fi router. Turn it off, wait a minute or so, and then turn it on.

Additionally, you may want to update router firmware and change from 5 GHz band to 2.4 GHz. Even though the 5 GHz supports higher speeds, it’s signal isn’t as reliable as 2.4 GHz over distance. That, of course, is not an issue with dual-band routers.

Reset your Network settings

Once you’ve tweaked your router, let’s reset network settings on the phone. That should fix common connection bugs and let you start from the scratch. Have in mind that you’ll need to reestablish the settings again.

  1. Tap Settings.
  2. Open Backup & Reset.
  3. Choose Network Settings Reset.
  4. Tap RESET SETTINGS.
  5. Restart your device.
  6. Reconnect and check out Instagram videos.

Turn off Power-saving mode

Thanks to one of our readers, we obtained another workaround that just may be the one that resolves the problem. He resolved the problem by disabling the Power-saving mode, that somehow interferes with the Instagram videos playback.
So, navigate to Power settings, disable Power-saving mode and your problem should be sorted out.

Thanks a lot to Matt that suggested this solution.

That should wrap it up. In case you have any additional problems with Instagram, please be free to tell us in the comments, or reach us out on Twitter. We’ll do our best to help you resolve them.

READ ALSO: How to enable hidden Instagram filters

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TC
Guest
TC

I have galaxy 7 and having same problem since last update. Can not uninstall since Android has preinstalled it and don’t want to disable app. Tried to use instagram help center but when I type in search bar it says I am “misusing feature” by going to fast and I’ve been blocked. There is no valid link to their Help Center or “let us know link” ?

James
Guest
James

I’m having sane problem recently starred I cleared app and phone cache nothing helped

JC
Guest
JC

I have same problem. Did all of these things and no change. Videos still don’t play. Samsung Galaxy S7. Last phone update is when this started.

JC
Guest
JC

I have same problem. Did all of these things and no change. Videos still don’t play. Samsung Galaxy S7. Last phone update is when this started.

Tony Mendocino
Guest
Tony Mendocino

I have a HTC One M9 and have been having the same problem since I updated my phones software a few days ago. Also, I can only uninstall the Instagram updates not the entire app since I did the phone update.

Agedbedcrab
Guest
Agedbedcrab

Mine is the HTC M10. The app can be uninstalled, but none of these solutions work. And there’s no way to clear app cache without clearing the whole app of its data, which I’ve done a few times, with no success.

Tony Mendocino
Guest
Tony Mendocino

I have a HTC One M9 and have been having the same problem since I updated my phones software a few days ago. Also, I can only uninstall the Instagram updates not the entire app since I did the phone update.

Aleksandar Ognjanovic
Guest
Aleksandar Ognjanovic

Have you tried the factory reset? I’m aware that this approach seems extreme but it looks like the Instagram comes preinstalled in your case. So you won’t be able to reinstall it. At least, not without flashing your stock ROM:

Agedbedcrab
Guest
Agedbedcrab

Mine is the HTC M10. The app can be uninstalled, but none of these solutions work. And there’s no way to clear app cache without clearing the whole app of its data, which I’ve done a few times, with no success.

Bella
Guest
Bella

I have the exact Sam problem with my iPhone. Ever since about 4 days ago videos have stopped playing. I’ve deleted the app, restarted my phone to no avail.

Bella
Guest
Bella

I have the exact Sam problem with my iPhone. Ever since about 4 days ago videos have stopped playing. I’ve deleted the app, restarted my phone to no avail.

Aleksandar Ognjanovic
Guest
Aleksandar Ognjanovic

Check out our article dedicated to iOS Instagram playback issues. You’ll maybe find something helpful.

Tova
Guest
Tova

I’ve been having problems with videos not working since the last android update and I’ve tried all of these things. Both videos in my feed and my story videos. This is really disturbing because it doesn’t seem like anyone else has the same problem as I.

Earl
Guest
Earl

Im having the exact same problem. Galaxy S7.

Dimas
Guest
Dimas

I have same phone and exactly same problem like you.

Gray
Guest
Gray

I have a Samsung S7 edge and have the same issue. My videos won’t play in my Gallery. And now they have stopped playing in my feed too! Has anyone found a solution yet??

Jack
Guest
Jack

New S8+ and same issues

Brandon
Guest
Brandon

Having the same issue on my new S8!!!!

Selim
Guest
Selim

Don’t put your device in the power saving mode or allow the app to use data in the parameter.

Nide
Guest
Nide

it’s work thank you sooooo much

Daniel Comstock
Guest
Daniel Comstock

If you have a new galaxy phone just go to app settings, instagram, and allow all permissions. Restart phone and your welcome

ashd
Guest
ashd

Took off power saving and restarted, WORKED!

Ccps
Guest
Ccps

Having the same issue with s8. Nothing worked. Frustrated!

Agedbedcrab
Guest
Agedbedcrab

All videos on my Instagram don’t work for me either. I’ve tried everything on this kid, plus a few other things. None of it works… It’s very annoying when someone sends something and it can’t even be viewed.

Dennae Tate
Guest
Dennae Tate

Same issue. Just updated in the last 2 days and no videos will play on instagram. Annoying to say the least!!

perla
Guest
perla

I do. i dont know what to do, i have tried all type of troubleshooting, when i do it it work for a couple of videos and then stops playing again. The funny thing is that the videos on the stories and the sponsors they play.

Tova
Guest
Tova

I’ve been having problems with videos not working since the last android update and I’ve tried all of these things. Both videos in my feed and my story videos. This is really disturbing because it doesn’t seem like anyone else has the same problem as I.

Aleksandar Ognjanovic
Guest
Aleksandar Ognjanovic

Which phone model we are talking about, Tova?

Earl
Guest
Earl

Im having the exact same problem. Galaxy S7.

Aleksandar Ognjanovic
Guest
Aleksandar Ognjanovic

Have you tried installing a Flash player of some kind? It’s not needed, but it’s worth a try. Additionally, try switching from mobile data to Wi-Fi and vice versa when playing videos.

Bec
Guest
Bec

As above, S7 not loading any videos or stories since last update. Have tried everything suggested, switching between wifi and mobile data, clearing and resetting everything and still no results

Dimas
Guest
Dimas

I have same phone and exactly same problem like you.

Gray
Guest
Gray

I have a Samsung S7 edge and have the same issue. My videos won’t play in my Gallery. And now they have stopped playing in my feed too! Has anyone found a solution yet??

Jack
Guest
Jack

New S8+ and same issues

Brandon
Guest
Brandon

Having the same issue on my new S8!!!!

Selim
Guest
Selim

Don’t put your device in the power saving mode or allow the app to use data in the parameter.

Agedbedcrab
Guest
Agedbedcrab

All videos on my Instagram don’t work for me either. I’ve tried everything on this kid, plus a few other things. None of it works… It’s very annoying when someone sends something and it can’t even be viewed.

Dennae Tate
Guest
Dennae Tate

Same issue. Just updated in the last 2 days and no videos will play on instagram. Annoying to say the least!!

perla
Guest
perla

I do. i dont know what to do, i have tried all type of troubleshooting, when i do it it work for a couple of videos and then stops playing again. The funny thing is that the videos on the stories and the sponsors they play.