Fix: Google Photos shows blank photos

Google Photos is popular because it’s convenient. It allows you to access all your photos from all your devices with literally one tap. The idea is simple in design, and it should work flawlessly, right?

Well, issues actually occur, more or less often. Because Google Photos on your Android phone is still just an app. The particular problem we’re talking about in this article is when Google Photos shows blank photos. It may not be a big and complicated issue, but it sure is annoying.

So, if you just see blank containers when you open Google Photos, check out the following solutions. I hope you’ll resolve the problem.

Table of contents:

  1. Change the page style
  2. Check your internet connection
  3. Check the Data Saver
  4. Clear the app cache and data
  5. Update the app

Solution 1 – Change the page style

Sometimes, solving the problem could be as simple as changing the Gallery layout. A certain bug might have occurred, causing photos to appear blank. Just try a different layout, and the problem might magically disappear.

To change the Gallery layout in the Google Photos app, tap the three dots in the search bar, go to Layout, and change one of the Layouts (Day view, Month view, or Comfortable view).

Solution 2 – Check your internet connection

If your internet connection is unstable or ‘weak’, Google Photos might not be able to display all your photos properly, especially if they’re all on the cloud, and not in your device storage.

So, before moving on, make sure you’re properly connected to the internet. In case you notice any issues, check out this article for additional solutions.

Solution 3 – Disable Data Saver

Speaking of the internet connection, if you’re on a cellular network with the Data Saver on, Google Photos might not work properly, because it’ll try to save as much data as possible. So, if you want to access your photos while using the cellular data, go on and disable Data Saver.

Just keep in mind, accessing Google Photos without a data saver can eat up a huge chunk of your data, so handle with care.

Here’s how to disable Data Saver in Android:

  1. Go to Settings > Network & internet.
  2. Tap Data usage > Data Saver.
  3. Disable the Use Data Saver option.

Solution 4 – Clear the app cache and data

I know clearing the app cache and data is a generic solution, but it really helps sometimes. So, it won’t hurt if you try it, in case no other workaround resolves the issue.

Here’s how to clear Google Photo cache in Android:

  1. Go to Settings.
  2. Head over to Apps or Apps Manager (depending on your phone).
  3. Find Photos.
  4. Tap Storage.
  5. Tap Clear cache.
  6. If clearing cache doesn’t resolve the problem, you can come back and Clear storage (data). Just keep in mind this will completely reset the app, and you’ll have to set it up from scratch again.

Solution 5 – Update the app

Updates solve problems! That’s the main purpose of an update, besides improving an app’s functionality and features. There’s a chance the problem with blank photos was caused by the very last update you installed, and the next update will deal with it. So, just make sure the Google Photos app and all other Google apps are up to date.

That’s about it. I hope at least one of these solutions helped you resolve the problem with blank photos in Google Photos. If you have any comments or questions, feel free to write them down in the comments below.

This article is a part of our Google Photos coverage. If you want to learn more Google Photos tips and tricks, or you have a certain problem with this app, visit our Google Photos Hub for more content.

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Leif Erickson
Leif Erickson
February 29, 2020 11:14 am

Thanks! Updating got it working for me.

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