Battery usage data isn’t available on Android (FIX)

Battery longevity is one of the most important traits in the modern smartphone market. To make the best of the larger batteries, users like to go have a better insight into the software side, optimization, and per-app battery consumption. That’s why every Android skin comes with detailed battery stats. However, some users report that the Battery usage data isn’t available for them. Namely, it seems that the battery stats, per-app usage, graphs, and estimated times stopped updating for some reason. We have a few solutions for this issue so check them out below.

Table of contents:

  1. Restart your device
  2. Clear data from Device Health Services
  3. Uninstall updates from Device Health Services
  4. Update the firmware
  5. Reset your device to factory settings

Battery usage data not showing on my Android

If the battery usage data is not showing on your Android, we suspect a few things:

  • A system update broke the function and you can fix it by resetting Device Health Services.
  • There’s a bug with other essential system services that tend to battery usage data.
  • Newer Android version conflicts with the old one. A factory reset is recommended.

1. Restart your device

Restarting your device from time to time is necessary, especially to refresh built-in system services. In this case, to reset the Device Health services that track battery usage and provide graphs and detailed consumption percentages.

If the restart didn’t work, the next step is most likely to resolve the problem at hand.

2. Clear data from Device Health Services

Some knowledgeable users found the solution for the problem with battery usage stats. They propose clearing data from Device Health Services completely fixes the problem and, after a next charge, you’ll get your usual battery usage stats.

Samsung users should also clear data from the Samsung Device Health Manager service, as well. After that, restart your device, charge it, and you should get all the readings like before.

Here’s what you need to do:

  1. Open Settings.
  2. Select Apps.
  3. Tap on the 3-dots menu or the Your Apps drop-down menu and choose to Show system apps.
  4. Locate Device Health Services and open the app.
  5. Select Storage.
  6. Tap Clear data or Manage storage > Clear all data.battery usage data isn't available
  7. Do the same for Samsung Device Health Manager.
  8. Restart your device and check for improvements. Usually, the device will start showing battery usage after the next full charge.

3. Uninstall updates from Device Health Services

If the clearing data is not enough, you can always uninstall updates from faulty system services. In this case, you should uninstall updates from Device Health Services and restore them to factory values.

Here’s how to uninstall updates from Device Health Services:

  1. Once again navigate to Settings > Apps and enable Show system apps.
  2. Open Device Health Services.
  3. Tap on the 3-dots menu and select Uninstall updates.battery usage data isn't available
  4. Confirm and restart your device.

If the battery usage data isn’t available after previous steps, try updating the firmware.

4. Update the firmware

The issues seemingly came after a system update for Samsung users and it’s not unexpected that Samsung addressed them over time. So, it’s important to keep your device up to date for optimal performance and a bug-free experience. Updates are usually administered automatically but you can check for updates and install them manually, as well.

Here’s how to check for updates on your Samsung device:

  1. Open Settings.
  2. Tap Software update.
  3. Select Download and install.
  4. If available, download and install updates.

5. Reset your device to factory settings

Ultimately, if nothing worked, you can try re-calibrating your battery (as explained, here) or go for the factory reset. We always recommend going for the factory reset after a major Android update.

It can take some time, especially if there are many things you need to reconfigure and many apps with sign-in options. But, based on many reports over years, users that go for the clean-slate approach usually notice fewer bugs or no bugs at all. Learn more about all ins and outs of the factory reset procedure, here.

And with that, we can conclude this article. Thank you for reading and do tell us if the solutions we listed here solved the battery usage issue. You can do that in the comments section below or reach us on Twitter and Facebook.

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