There’s just so many system errors on Android that are as annoying as this error. It affects solely Samsung devices and it can be quite a drawback if we take into the consideration the fact that you like to integrate your 3rd-party cloud app in handset’s interface and workflow.

Users reported Dropbox as the instigator, but there are some isolated cases when this error crashes One Drive or Google Drive. Although, the main culprit for the issue is a system service called Cloud Agent that is a known perpetrator of crashes and resource hogging. For that purpose, we enlisted a few workarounds that should help you resolve the issue at hand.

If you have run into this error, it’s worth to check them out below.

How to fix “Unfortunately CloudAgent has stopped” error on Samsung devices

Sign out and sign in again on the troubled cloud app

As you might know, the cloud applications (as many others) tend to integrate into Samsung’s native interface, mainly through widgets and Gallery. Now, that can occasionally cause a problem or two. In this case, it may result in crashes followed by this error. The first obvious step in order to address this issue is to clear data and cache and sign again. That way, any mild integration-related issues should be, hopefully, dealt with.

Follow the steps below:

  1. Tap Settings.
  2. Open Application manager.
  3. Navigate to the cloud service that invoked the error (Google Drive, Dropbox, OneDrive etc.)
  4. Open Storage.
  5. Clear Data and Cache.
  6. Restart your device.
  7. Navigate back to App menu and open the app.
  8. Sign in again by entering your credentials.
  9. Skip integration with the Samsung Device.

Update the app

Updating the app is one of those default troubleshooting steps, but it still might prove as a valid solution. Namely, certain apps, due to changes within the system, might start misbehaving. Furthermore, if a certain bug is present in a temporary release, it should be resolved in the future updates. So, make sure to update your cloud app.

  1. Tap Play Store app.
  2. Open the 3-line menu.
  3. Tap ”My apps & games”.
  4. Download and install updates.
  5. Restart your device.

If even the updated version keeps on inflicting the error, you can turn to additional steps we presented below.

Reinstall the app

On the other hand, reinstallation could be a better suited for this kind of undesirable scenario. Namely, if the app is corrupted for no apparent reason or frequently causes errors or performance drops, we advise you to remove the troubled app and reinstall it. Follow the instructions below to do so:

  1. Tap and hold the troubled cloud app from the App list.
  2. Draw it to the top and Uninstall it.
  3. Restart your device.
  4. Open Play Store app.
  5. Look up for the app and install it.

Shut down CloudAgent

Now, let’s move to more system-oriented troubleshooting steps. Cloud Agent Service is Android System service that deals with the integration of built-in cloud and t3rd-party cloud apps (like Dropbox or OneDrive). What you’ll need to do is to stop it and start it again. That should relieve you of the obvious bug that is frequently reported on Samsung handsets.

  1. Open Settings.
  2. Tap Application Manager.
  3. Select All. This should include the system services besides the standard apps.
  4. Navigate to Cloud Agent on the list.
  5. Once you’re there, clear Data and tap Force Stop.
  6. Restart your device.

However, this will prevent integration of Dropbox or similar cloud apps within your Gallery.

Reset to factory settings

Finally, if the problem is still there and you’re experiencing the same unpleasantry with the ”Unfortunately CloudAgent has stopped” error, we advise you to turn to a factory reset. Sometimes even the built-in system services and processes can go rogue and start hogging on resources or, in this case, crash related applications.

So, the factory reset sounds like an unwilling but needed step in order to address this issue.

  1. Tap Settings.
  2. Open Backup & Restore.
  3. Choose Factory Data Reset.
  4. Tap Reset Device.
  5. Choose Erase Everything.
  6. Confirm selection and insert your passcode or PIN.
  7. The process should take about 5-10 minutes.

In addition, you can use Samsung Smart Suite on your PC for the same operation.

That should do it. If you have any questions or suggestions, give us a shout in the comments below. Thanks for reading and have a great day.

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