Most common Spotify issues in iOS, and how to solve them

Spotify quickly emerged as a go-to app for music streaming. Besides its brilliant design and premium service, users around the world can enjoy streaming their favorite music remotely to speakers or TV. There’s such a variety of available songs that it’s quite a task to find unavailable tracks. More than 30 million songs and 2 billion playlists are available at the moment.

However, even though the Spotify iOS app is certainly not bad, it’s not without issues. iPhone and iPad users around the world reported a hefty number of problems, bugs, and glitches. If you’re having any issues with Spotify, look no further. We enlisted the most common issues and provided adequate solutions below.

I can’t log in/wrong password

The login issues are common with all similar applications, especially the ones that are dependent on the internet connection. There are a few solutions you can use to resolve this issue and get back to your favorite music.

If you’re unable to log in due to wrong password or email, you can try and reset the password. It doesn’t matter if you’re 100% positive that the password is on point. It seems that the problem is related to Facebook and standard log in conflict. So, without further ado, follow these instructions to reset the password:

  1. Open Safari browser and navigate to this link.
  2. Enter your email address that you have used to create an account. Additionally, you can use your username, as well.
  3. Now, navigate to your email inbox and follow the link in order to create a brand new password.
  4. Try logging in again.

Have in mind that this is only for folks that haven’t used Facebook to create Spotify account.

Additionally, you should check the server status. If the Spotify server is down, there’s a chance that you won’t be able to log in. You can check the server status on official Twitter feed, here.

Streaming stutters or stops after one song

On the other hand, if you’re able to log in but you wish you hadn’t because of stream stutters or inexplicable stops, we’re here for you. This issue can easily be resolved with one of the following steps.

First, let’s check the connection. This steps should do you right:

  • Restart your wireless router and make sure everything is properly connected.
  • Restart the device.
  • Reset router to factory settings.
  • Enable UPnP in router settings.

Another thing that proved as a worthy solution in many cases is related to streaming quality. Namely, some users reported that, after they changed the stream quality, the playback issues were gone. Follow these instructions to change stream quality.

  1. Open Spotify app.
  2. Tap Settings.
  3. Tap Stream.
  4. Change from High Quality to Low Bandwidth or vice versa.

Familly Account issues

As you probably already know, with Family Premium, you can use up to 6 accounts for quite a small fee. If you ask us, it’s a bargain, but, of course, if everything works as intended.

Some users reported various issues after purchasing Premium Family plan, with the majority related to inviting codes. To relieve you of this annoyance follow the instructions below:

  • Make sure every member have a valid account.
  • Members should use email/password instead of Facebook to create an account.
  • Each member should have free account instead of the premium one.
  • Make sure that the Family Admin sends invites to a proper email address.

If you have any additional issues, make sure to send a ticket to Spotify Cares team. They’re available on Facebook and Twitter.

No Sound issues

Premium music-streaming app without a sound isn’t exactly appealing. Even though this isn’t a frequent issue, it does happen from time to time. And most of the time it’s related to your settings.

These are the actions you should take to troubleshoot the no-sound issue on your iOS:

  • Make sure the Volume is up. Use side Volume buttons or navigate to Settings > Sound & notification and increase Spotify volume.
  • Unpair your Bluetooth headphones and pair them again.
  • Restart your device.
  • Update Spotify app.
    1. Tap Apple Store app.
    2. Tap Updates.
    3. If there’s a new Spotify release, tap Update.

These should resolve your sound issues.

I accidentally deleted playlist (how to retrieve deleted playlist)

This isn’t exactly an issue but many folks had the misfortune to accidentally delete their favorite playlists. Since we’re well aware that the creation of a new playlist can take some time, the recovery is a much better solution. You can easily recover deleted playlists in no more than a few minutes. And this is the way:

  1. Log in to your account at
  2. Open Recover playlists.
  3. Click on Restore for the playlist you accidently deleted.
  4. The recovered playlist should be now at the bottom of your Playlists under the Spotify iOS app.

I can’t share the music on a social network (sign out of network and sign in again)

One of the best roles of streaming apps is that you can share your favorite music with your friends on Facebook. That way you can show your music interests or even spam the Timeline like there’s no tomorrow. However, it seems that some users have issues with sharing features. To be more precise, according to them, they received an error that says that the Facebook account is linked to another Spotify account.

What you can do to resolve this issue is to remove Spotify from Facebook and reestablish it again. You can do that this way:

  1. Log in to your Facebook and head to Settings.
  2. Open Apps.
  3. Click ‘X’ next to the Spotify app to disable it.
  4. Now, open the Spotify app and reconnect with the Facebook.

In case you’ve changed your Facebook password, make sure to log out and log in again in the app. That should resolve your issues.

Offline issues

In our opinion, the essential premium feature of Spotify is a possibility to listen to your favorite music while on the move and without the stable Wi-Fi connection. However, there are certain boundaries you have within the Offline mode.

  • One premium Spotify account covers only 3 devices.
  • You can download only certain tracks.
  • You can obtain only 3333 songs for offline listening.
  • If you haven’t used the app for more than 30 days, the offline content will be removed.
  • You’ll need a lot of internal memory to save the files.

Additionally, if Spotify isn’t working properly in the offline mode, you should:

  • Restart your device.
  • Log out and log in again on the Spotify app.
  • Reinstall the app
    1. Navigate to Spotify app, tap and hold until you see the X sign.
    2. Tap the X sign and Delete to uninstall the app.
    3. Now, open Apple Store and tap on Updates.
    4. Tap Purchased.
    5. Choose Not on this iPhone/iPad
    6. Locate Spotify and tap to Install.

Remote streaming issues

As we already stated at the start of this article, remote streaming is the go-to feature for us. Just connect you iPhone/iPad to speakers and voila, you can enjoy the high-quality tunes in a much better manner. And you can do that with cars, smart TV or any other eligible device. However, not all device support Spotify Connect. The list of those devices can be found here.

On the other hand, if you have an eligible device that supports Spotify Connect and the issues are still there make sure to:

  • Update your Spotify app and the firmware of smart device you’re trying to connect to.
  • Restart your iPhone/iPad and the pairing device.
  • Restart your Wi-Fi router.

Wrap up

In case you have additional issues, you can always send a ticket to Spotify team or share your problem on support community forum.

Additionally, you can place your suggestions or subject-related questions in the comments section below. We’ll do our best to help you.

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Richard Fluker
Richard Fluker
February 28, 2018 5:44 pm

Have Anthem 720 with Play-Fi and can’t get Spotify to link with 720. Spotify device shows up on iPad and I can only stream music on iPad. This all did work one month ago, I have updated all software among numerous other things listed still can’t stream music to 720 which is wired to internet.

Richard Fluker
Richard Fluker
February 8, 2018 8:42 am

Have Anthem 720 with Play-Fi and can’t get Spotify to link with 720. Spotify device shows up on iPad and I can only stream music on iPad. This all did work one month ago, I have updated all software among numerous other things listed still can’t stream music to 720 which is wired to internet.