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Something happened on our end Microsoft Store error (8 fixes)

Something happened on our end

The “Something happened on our end” error in the Microsoft Store can prevent you from downloading or updating applications, resulting in frustration and productivity loss. This error message indicates that the Microsoft Store app is having trouble processing requests, which could be due to a number of factors including connectivity issues, a corrupted cache, or incorrect system settings.

Addressing this issue necessitates a targeted approach to identifying and correcting the underlying cause, ensuring uninterrupted access to the Microsoft Store. This article outlines a number of practical solutions, ranging from using built-in troubleshooters and clearing cache to adjusting system permissions, all aimed at resolving the error and improving your Microsoft Store experience.

How to resolve the “Something happened on our end” problem with Microsoft Store

The “Something happened on our end” error in the Microsoft Store typically indicates a problem with the store’s ability to process requests, which can occur for a variety of reasons, including connectivity issues, store app corruption, or system configuration issues.

Here are some effective ways to address and resolve this issue:

Solution 1: Check Your Internet Connection

Ensure your internet connection is stable and strong. Sometimes, simple connectivity issues can cause this error. Try refreshing your connection, or use a wired connection if you’re currently on Wi-Fi.

Solution 2: Run the Windows Store Apps Troubleshooter

Windows includes a troubleshooter specifically designed for resolving issues with store apps.

  1. Go to Settings and search for Store.
  2. Select Find and fix problems with Windows Store Apps and click Run the troubleshooter. Follow the prompts to fix any detected issues. Something happened on our end

Solution 3: Reset the Microsoft Store Cache

Resetting the store cache can resolve issues by clearing any corrupted cache files.

  1. Press Windows + R to open the Run dialog.
  2. Type wsreset.exe and press Enter. A blank Command Prompt window will open, and after about ten seconds, the store will open automatically. Something happened on our end

Solution 4: Check Date and Time Settings

Incorrect date and time settings can interfere with Microsoft Store operations.

  1. Go to Settings > Time & Language > Date & time.
  2. Ensure Set time automatically and Set time zone automatically are turned on.

Solution 5: Re-register the Microsoft Store

Re-registering the Microsoft Store using PowerShell can fix issues related to app corruption.

  1. Right-click the Start button and select Windows PowerShell (Admin).
  2. Type the following command and press Enter:  Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Solution 6: Update Windows

Outdated system files can cause compatibility issues with the Microsoft Store. Ensure your Windows is up to date.

  1. Go to Settings > Update & Security > Windows Update.
  2. Click Check for updates and install any available updates. Something happened on our end

Solution 7: Log Out and Log Back into Your Microsoft Account

Sometimes, the issue can be tied to your Microsoft account. Logging out and then logging back in can refresh your account details.

  1. Open the Microsoft Store.
  2. Click on your profile icon and select your account.
  3. Choose Sign out. Then, sign back in with your Microsoft account credentials.

Solution 8: Check Permissions for the Packages Folder

Ensuring the Microsoft Store app has the necessary permissions to access the Packages folder is crucial, as insufficient permissions can lead to errors, including the “Something happened on our end” message. The Packages folder contains data related to Windows apps and must be accessible by the Store for it to function correctly.

  1. Open File Explorer and navigate to C:\Users\[YourProfileName]\AppData\Local. Replace [YourProfileName] with your actual user profile name.
  2. Locate the Packages folder, right-click on it, and select Properties.
  3. Go to the Security tab and click on Edit to change permissions.
  4. Ensure that your user account and the ALL APPLICATION PACKAGES group have full control or at least the necessary permissions to access and modify the folder.
  5. Click Apply and then OK to save the changes. If prompted, confirm that you want to apply these permissions to all subfolders and files.

Resolving the “Something happened on our end” error in the Microsoft Store frequently necessitates a multifaceted troubleshooting strategy that addresses the common causes of this issue. Users can successfully overcome this obstacle by methodically applying solutions such as checking internet connectivity, resetting the Microsoft Store cache, ensuring correct date and time settings, and adjusting folder permissions.

These steps not only restore immediate access to the Microsoft Store, but also help to keep the system running smoothly and efficiently for future app installations and updates.

Taking the time to troubleshoot systematically can result in a more stable and reliable Microsoft Store experience, allowing you to stay connected to the apps and services you need for your Windows device.

Aleksandar Ognjanovic

Aleksandar Ognjanovic

Managing editor at Mobile Internist. @lemmingspain My fascination with mobile technology, particularly Android and iOS, began years ago and continues today. I'm captivated by the constant evolution in the smartphone industry and its impact on our daily lives, always anticipating the next big innovation. That’s the main reason why I found myself writing instructive content on the subject for users who are not as familiar with all the bells and whistles.
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