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Xiaomi Redmi Note 7 common problems and how to fix them

redmi note 7 issues

The Xiaomi Redmi Note 7 is an exceptional budget device. It packs a solid set of specs and builds quality, which makes it quite appealing to buyers in its price range.

A friend of mine recently got this device, and he’s very content with it. It easily gets him through the day with the 4000 mAh battery, and it’s also a smooth ride, thanks to 6GB of RAM and the Snapdragon 660.

However, just like any other phone (including much pricier models), the Redmi Note 7 has minor issues. Most of them happen in individual cases, but they’re still issues. So, if you recently encountered a problem with your brand new Redmi Note 7, I hope you’ll find a solution in this article.

Note: All the issues mentioned in this article are individually reported cases, and they might never occur on other devices. If you’re looking to buy this phone, and stumbled upon this article while researching it, DON’T consider these problems.

1: Touch too sensitive

The first thing you’ll probably notice when using the Note 7 for the first time is that its display is probably more sensitive than what you’re used to. This is not a bug per se, it’s just how the display was made.

So, there’s nothing you can do about it, because there’s no way to adjust the sensitivity with software. You can try a different screen protector, but I’m not sure how much it will help.

2: GPS problem

Reportedly, GPS malfunction is a widespread problem on Note 7. Apps like Google Maps or Waze fail to establish a connection with the GPS service, which renders them unusable.

Luckily, you’re not powerless when it comes to solving this problem. The first solution I have in mind is simply keeping your MIUI version up to date. Xiaomi will eventually release a fix (if it already hasn’t), and the problems should vanish.

But if the problem persists, even with the latest MIUI version installed on your phone, there’s an additional step I found on the MIUI forum you could try. Here’s what you need to do:

  1. Go to Settings > Dual Apps.
  2. Turn on Google services.
  3. Toggle on the apps you have problems with (Uber, Waze, etc.)
  4. Now, go to the Security app.
  5. Tap the Battery icon.
  6. Tap Go to Settings under App Battery Saver.
  7. Click Google Maps/Waze/etc.
  8. Choose No restrictions.
  9. The ‘dual version’ of the select app will appear on your Home Screen. Use this version until Xiaomi fixes the GPS problem with an update.

Keep in mind this method only works with third-party apps like Uber or Waze. Meaning you can’t use Dual Apps to make GPS work in Google apps like Google Maps. For these apps, you’ll have to wait for Xiaomi to release an update.

3: Battery drains

On paper, the Redmi Note 7 boasts a great battery capacity, that’s at the very top of its class. But when it comes to real-life usage, the battery life is, well, also great. For some users. The others, less fortunate ones, have to deal with a strange drain that drastically shortens the battery life.

As it’s usually the case with battery drains on a new phone, the cause is unknown. It could be a software problem caused by a recent update, or the issue might be on your end.

According to the forums, it’s probably not your fault, as your current MIUI version drains more battery than it should. You guessed it, the solution is to wait for an update that will (hopefully) improve the battery life.

While you’re waiting for that rescuing update, here are a few things you can try to improve the battery life:

  • Uninstall battery-consuming apps. Check the battery usage per app by going to Settings > Battery & Performance> Power usage.redmi note 7 common problems
  • Turn off system animations:  Settings > Additional settings > Accessibility > Remove animations.redmi note 7 common problems
  • Restrict background app processes: Settings > Additional settings > Developer options > Background process limit > Reduce the number of background processes.redmi note 7 issues battery background process
  • Disable automatic brightness: Settings > Display > Brightness level > Disable automatic brightness and adjust it manually.redmi note 7 common problems

4: Background apps closing

As much as the previous solutions help extend the battery life on your Note 7, they also require compromises. Because you simply cannot have one thing without sacrificing another. Xiaomi knows this, so the company made some efforts to automatize that “sacrificing process” and make power management easier for users. That’s how a feature called MIUI optimization was introduced.

This feature automatically restricts certain processes on your phone, to extend the battery life while eliminating the need for any tweaks on the users’ end. Sure, MIUI Optimization improves power management, but compromises are sometimes too big for users to bear with.

In Note 7’s case, the MIUI optimization feature seems to automatically close the apps running in the background. Usually, that shouldn’t bother you, but if the apps you regularly use are constantly closed, you’d probably want this to stop happening.

The obvious solution for this is to disable the MIUI Optimization feature. Yes, disabling it will slightly shrink the battery life, but you probably won’t even notice the difference. What makes the case for disabling this feature even stronger are reports of MIUI Optimization interfering with some non-MIUI-based apps, eventually causing even more problems, as mentioned in this forum post.

To disable MIUI Optimization, you need to have Developer options enabled first. To enable Developer options, go to Settings > About Phone > Tap the MIUI version 7 times, until the message saying “You’re now a developer!” appears.

Now that we have access to Developer options, here’s how to disable MIUI Optimization:

  1. Go to Settings.
  2. Head over to Additional Settings> Developer options.
  3. Find MIUI Optimization, and disable it.redmi note 7 common problems

5: Face unlock not working

This one is as old as the face-unlocking technology in Xiaomi phones. And the answer to the question “Why can’t I use the Face unlock feature on my brand new Xiaomi phone” is always the same. It’s not available in your region!

Face unlock is restricted in most areas of the world. Some regions will get this feature with future system updates, some won’t. So, if you’re in an unsupported region, but still want to be able to unlock your phone with your face, the only solution is to switch to a supported region.

Your best bet, in this case, is Hong Kong, since the Face Unlock on the Redmi Note 7 is confirmed to work in this region. To change your phone’s region, go to Settings > Additional Settings > Region, and set it to Hong Kong.redmi note 7 common problems

6: Notifications not showing

And finally, a problem that’s common to many Xiaomi phones. You probably find it very annoying that notifications only briefly show in the bar next to the clock, and then immediately disappear.

This wouldn’t even make it to the list of problems if Note 7 had a huge notch. There simply wouldn’t be enough space for additional icons. But since the Note 7 features a teardrop notch, there’s plenty of space left for notifications.

The current version of MIUI (10.3.6 at the time of writing) isn’t well-optimized for different notch sizes. So, the pattern stays the same, regardless of whether your phone has a gigantic notch or just a teardrop.

There are rumors MIUI 11 will fix this inconvenience. So, the only thing left for you is to bear with disappearing icons, and hope the next system version (expected in a month or two) will deal with this.

That’s about it. I certainly hope this article helped you resolve (or at least better understand) your problems with the Note 7. If you have any comments, questions, or suggestions, just write them down in the comments below.

Editor’s note: This article was initially published in July 2019. We made sure to revamp it for freshness and accuracy.

Picture of Aleksandar Ognjanovic

Aleksandar Ognjanovic

Managing editor at Mobile Internist. @lemmingspain My fascination with mobile technology, particularly Android and iOS, began years ago and continues today. I'm captivated by the constant evolution in the smartphone industry and its impact on our daily lives, always anticipating the next big innovation. That’s the main reason why I found myself writing instructive content on the subject for users who are not as familiar with all the bells and whistles.
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