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Moto G8 Plus common issues and how to solve them

Motorola has a lot of good devices in the best-selling mid-range segment. The latest iteration of their G series is G8, with 4 different versions. Besides G8, G8 Play, and G8 Plus, the battery-oriented G8 Power is expected. Now, the Moto G8 Plus takes the sweet spot with the above-average battery, sturdy build, triple camera setup, and contemporary mid-range chipset. Today, we’ll be talking about common Moto G8 Plus issues and how to solve them.

There are no many issues reported at this time, which is expected for the Moto G series. However, in order to help out those in need, we made sure to list all common issues and provide applicable solutions.

Note: All the issues mentioned in this article are individually reported cases, which doesn’t mean any of the problems will occur on other devices. If you’re looking to buy this phone, DO NOT consider these problems.

Table of contents:

  1. Can’t format SD card as internal storage
  2. Low volume on headphones
  3. High volume on speakers
  4. Notification dots don’t work
  5. Battery draining fast
  6. Random shutdowns
  7. Bluetooth issues (when Wi-Fi is on)
  8. Picture-in-picture mode not working
  9. Ghost touch issues
  10. Bad call quality
  11. Contactless payments not working
  12. Common troubleshooting steps for the Moto G8 Plus

1. Can’t format SD card as internal storage

Although many OEMs deem external storage unnecessary these days, having an SD card slot is more than useful. Usually, users have a choice between formatting the SD card as standard external storage or as the internal storage. The latter allows for moving some third-party apps.

However, in comparison, to older iterations of Moto G series, the Moto G8 Plus doesn’t support SD card formatting as internal storage. We are not sure about exact reasons but that’s what Motorola decided.

2. Low volume on headphones

Motorola devices are overall great phones, especially G series that are widely acclaimed in their price range. However, in our experience, while digging for reports about issues, we noticed that overall audio output is not the greatest.

The Moto G8 Plus seems to have two interesting problems, although this might fall to a software bug. Namely, the first problem is quite a low volume even on 100% on headphones. It seems that audio output on the 3.5mm headphone jack is not the greatest in this segment.

Make sure to try with various headphones and, if the issue persists, reboot your device and give it another go. Finally, report the issue to developers and hope they address it in one of the upcoming patches.

3. High volume on speakers

A complete contrast to the previous headphone bug is the high volume of speakers even in the lowest settings. Everything points towards bad optimization of the maximum and minimum volume on this device.

Just like with the previous problem, there’s only so much you can do. You can try rebooting your device. Eventually, Motorola should address the problem and presenting your feedback should help.

4. Notification dots don’t work

Google introduced Notification dots on Android 8 Oreo and, since then, they are available on all Android 9 and Android 10 devices. Including the Motorola Moto G8 Plus. This feature allows for small notification dots to appear on Home Screen icons.

However, a few Moto G8 Plus users on Android 9 are unable to make Notifications dots work. Even when they are enabled within Settings. We recommend navigating to Settings > Apps and ensuring that each app has all notifications enabled. Of course, including Notification dots or notification badges.

If that doesn’t work, reboot your device. An alternative workaround is to install a third-party launcher and grant it the system access to Notifications. Many of them allow configuring notification dots (badges) in the same manner the system launcher does.

5. Battery draining fast

The 4000 mAh battery should be enough to take you through the day. Especially since the chipset on the Moto G8 Plus is more power-efficient than on its predecessors. Nonetheless, the initial longevity was cut short with sudden battery drainage that many users run into.

Besides lower SoT, users report battery depleting fast even when the device is idle and the screen is off. In case you are experiencing issues like this, especially after a monthly update, we have a few ways to help you out.

Here’s how to increase battery life on the Moto G8 Plus:

  • Disable background apps. You can use a third-party app to do so.
  • Make sure your signal is stable. We encourage all our readers to check available bands before purchasing devices. Bad network coverage leads to constant signal-hunting which leads to battery depletion.
  • Disable Auto-brightness and set preferred brightness manually.
  • Disable Location services and Bluetooth when you are not actively using them.
  • Reset your device to factory settings.

6. Random shutdowns

This one of the big Moto G8 Plus issues. It looks like a whole batch of Moto G8 Plus devices has a kernel flaw that causes multiple daily shutdowns. It seemingly occurs when the battery falls under 80%. Now, you can immediately ask for the replacement as many users already did since this affects only a limited number of devices. We recommend that approach.

On the other hand, if you want to try and fix it yourself before Motorola addresses it with updates, make sure to follow these steps:

  • Update the OS.
  • Boot into Safe mode and check for improvements.
  • Enable Data saver.
  • Disable Battery optimization.
  • Reset the Moto G8 Plus to factory settings.

7. Bluetooth issues (when Wi-Fi is on)

Bluetooth issues on the Moto G8 Plus, based on reports, mostly occur when both Bluetooth and Wi-Fi are enabled at the same time. But that’s not a rule of a thumb. Some users are experiencing frequent disconnecting from paired devices without any obvious reason.

Although, since Wi-Fi also has issues accessing access points when the Bluetooth is enabled so there’s that. For the time being, we can only suggest to keep your device up to date and temporarily stick to one or another (Wi-Fi or Bluetooth) if possible.

Alternatively, you can try these steps to resolve the issue with Bluetooth/Wi-Fi interference on the Moto G8 Plus:

  • Remove pairing and establish it again. Navigate to Settings >Bluetooth and delete all paired devices. Pair the handset with the device again and try again.moto g8 plus issues
  • Reset Network Settings. Open Settings > System > Reset Network Settings.
  • Disable Automatic pairing. Pair individually with a device when you want to use it.
  • Boot into a safe mode and try connecting via Bluetooth.
  • Update the system.
  • Reset your phone to factory settings.

8. Picture-in-picture mode not working

The PiP mode is one of those handy multitasking features that made the media-consuming experience at least slightly better. However, if you want to use Picture-in-Picture with YouTube, you’ll need a premium subscription first.

The majority of other apps should work without any problems. With that in mind, we run into reports stating that PiP is not working on the Moto G8 Plus.

Now, if you have YouTube Premium or Picture-in-Picture doesn’t work on other apps, make sure to follow these steps in order to fix it:

  • Open Settings. In the Setting Search bar, type Picture and open Picture-in-Picture permissions. Once there, make sure to grant permission to all apps you want to use with PiP.
  • Clear cache and data from the affected apps.
  • Give Draw over other apps permission to the affected apps.
  • Reinstall the app that doesn’t work in the PiP mode.

9. Ghost touch issues

Ghost touch is something no one wants to experience. It’s hard to determine whether the system UI or an app is laggy or the display has a hardware-related issue.

The first thing you can do is boot your device in the Safe mode and check if the problem occurs. If there’s no ghost touch in Safe Mode, we suggest clearing cache and data from the affected apps.

On the other hand, if the ghost touch is persistent, make sure to remove the screen protector if you have it on. You can also try resetting the device to factory settings, although we can’t say with certainty that this procedure will help address the ghost touch issues on the Moto G8 Plus.

10. Bad call quality

This is another serious problem as Moto G8 Plus users reported that the call quality is not all that great. Namely, it seems that the other side can’t hear them all that well, even though they can hear the caller clearly. Now, the first thing to do is to ensure that you have a good network coverage or stable Wi-Fi (for VoIP calls) connection.

There’s not much you can do other than resetting APN settings, removing protective casing if it covers the mic or, eventually, resetting your device to factory settings.

11. Contactless payments not working

NFC payments (Google Pay) are of big importance in the lives of so many Android users around the world. And what’s worse than waiting in line to pay for the purchased goods and the device just won’t connect to a point-of-sale device.

If this happens, the first thing we recommend is removing the protective case, disabling Bluetooth, Wi-Fi, and Mobile Data (LTE). If that doesn’t help, double-check your credentials in the Google Pay app. Alternatively, reinstall the app and look for improvements.

12. Common troubleshooting steps for the Moto G8 Plus

Enter Developer Options

  1. Open Settings.
  2. Select System.
  3. Open About phone.
  4. Tap on Build number 7 times. You should get the message informing you that you are now a developer.
  5. Get back to the main menu of Settings and, at the bottom, you should see Developer options,

Boot into Safe Mode

  1. Press and hold the Power button to bring out the Power menu.
  2. Tap and hold on the Power off icon until you are prompted to enter Safe mode.
  3. Tap OK.
  4. To get out of Safe mode, just reboot your device again.

Reset Network settings

  1. Open Settings.
  2. Choose the Network & Internet.
  3. Tap on the 3-dot menu and choose Network settings reset.
  4. Choose to reset your Network settings.moto g8 plus issues
  5. Confirm when prompted.

Reset the device to factory settings

  1. First, navigate to Settings > System > Backup and back up all your settings and app data. Besides that, make sure to connect your device to a PC and back up all your media. You can also use Google Photos to backup all your photos from the device. You’ll need your Google Account password later.
  2. Once you are certain that everything can be safely deleted, in Settings > System > Advanced, choose Reset options.
  3. Select Erase all data (factory reset).
  4. Confirm the selection. Your device will reboot and after some time, you’ll start from scratch.

With that said, we can call it a wrap. Thank you for reading and we hope this was a helpful read. If you have additional  Moto G8 Plus issues that are not on the list, make sure to tell us in the comments section below. We might be able to provide you with some insight on how to solve them.

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Russell Maidment
Russell Maidment
May 16, 2020 8:21 pm

Phone is not going onto quick charge …. did work to begin with now takes approximately 7 hours to go from 8% to 65% . Have tried factory reset … lost all my data… using correct charger and changing sockets. Then changing to a comparable c charger which also didn’t work. Looking for a replacement phone as like the phone overall.

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