Fix: Instagram videos not playing on iOS

No matter if you’re a celebrity with a few million followers, a photo enthusiast or a selfie addict, there is a large chance you’ll be using Instagram. This photo-sharing app outgrows its primary concept and now is an important part of everyday digital life. As saying goes ‘Photo say a thousand words’, and Instagram has all the tools needed to share your story.

The dynamic nature of Instagram lets you interact in more ways than just with photos of your loved pets or a meal or a night out with friends. Namely, now you can record your favorite moments and share videos long up to 16 seconds. However, so many users had a problem with Instagram videos playback that we decided to compile a list of possible solutions.

So, if you have any issues with Instagram videos on your iOS handset, there are a few workarounds below you should take into consideration.

Troubleshoot router

Before you take any further steps, we should rule out the router from the list of causes. Namely, let’s firstly check the exterior causes and then move on to the device itself. These are some steps you can take to troubleshoot your router.

  • Reboot the router. Turn it off. Wait for a minute or so. Turn it on.
  • Check connectivity with other devices.
  • Check cables.
  • Look out for overheating. Make sure to place your router far from heat sources.
  • Restore router to factory settings.
  • Replace the router.

Restart/hard restart your device

The first step in any troubleshooting procedure for iOS must be the restart. Most of the technicians will tell you to ‘turn your device on/off’. So, it may seem like a prepared phrase, but in this case, it may indeed help. Maybe it’s just a temporary glitch and a brief restart should take care of it.

However, besides standard ‘turn off/on’ sequence, you can use force restart, as well. To perform a hard reset, follow these instructions.

  1. Press and hold Sleep/Wake button and Home button combined until you see the Apple logo.
  2. Wait for the device to start. It may take more time than usual.

If you have iPhone 7 and 7+, press Sleep/Wake and Volume Down buttons.

Update Instagram

Your Instagram app must be up to date. We are talking about one of the leading developing teams in the market (Facebook app not included). There’s a great chance that the latest update brings some bug fix that will resolve your issues. So, check for updates.

  1. Open App Store app.
  2. Look for available updates.
  3. Tap Update All or single out Instagram.

In case you’re still experiencing issues with Instagram videos, move down trough list of workarounds.

Reinstall Instagram

The next step you should take is reinstallation. Even though the Instagram stability is rarely questioned, some unusual glitches occur from time to time. This procedure will clear all stored data and cache, so follow the instructions.

  1.  Tap and hold the Instagram app until ‘X’ shows.
  2. Press X and delete the Instagram app.
  3. Restart your device.
  4. Open App Store and search for Instagram or you can access Purchased apps in Update menu.
  5. Tap on Install.
  6. After the installation, log in to Instagram and try out videos.

Disable Autoplay

Some users managed to solve video issues by disabling the Autoplay. It seems that, for some of the users with older devices, the Autoplay smothered video playback. However, Instagram removed ‘Disable Auto Play’ for unapparent reasons so you’ll still have videos preloaded while connected via Wi-Fi. At least you can prevent preloading on mobile data and this is how.

  1. Open Instagram app.
  2. Tap Options.
  3. Choose Cellular Data Use.
  4. Tap Use Less Data.

Look out for improvements in video playback. With that, we can conclude that the Instagram isn’t the culprit for video issues. Let’s move on to the network.

Reset Network settings

So, if the Instagram app is live and kicking, your problems are, most of the time, related to the connection. If the connection is unstable or slow, your videos simply won’t load properly. Consequently, your videos won’t start or the playback will be glitchy.

Wi-Fi is always more stable and much more reliable than mobile data, but if you’re on the move and relying on your data, you should reset your Cellular data settings. Have in mind that this operation will wipe all your settings and return them to a factory values.

  1. Open Settings.
  2. Open Cellular.
  3. Tap Cellular Data Network.
  4. Tap Reset Settings.

If you’re mostly using Wi-Fi to browse Instagram and experiencing issues with videos, you can restore complete network settings to a factory values. This will wipe out all your settings, remembered Wi-Fi and Bluetooth connections. If you have some specific values, make sure to write them down before wipe out occurs.

  1. Open Settings.
  2. Tap General.
  3. Choose Reset.
  4. Tap Reset Network Settings.
  5. Enter your passcode when prompted.
  6. Tap Reset Network Settings to confirm the action.
  7. After the restart, connect again and try out Instagram.

This should get you going. If you have any questions, don’t hesitate to ask.


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February 28, 2018 5:42 pm

my instagram still isn’t working. some videos play and some don’t, it might be because of how long he videos are compared to the shorter ones. i can only watch the shorter ones…

July 31, 2017 9:32 am

my instagram still isn’t working. some videos play and some don’t, it might be because of how long he videos are compared to the shorter ones. i can only watch the shorter ones…

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