Fix: Instagram Videos Not Playing On Android

Instagram has become an integral part of the ever-growing social networks family. Besides standard photos, you’re also able to share short GIF-like videos. If the picture is worth 1000 words, the video must be worth a bit more, does it?

While Instagram rarely has stability issues, the video playback can get stuck from time to time. Additionally, that can lead to app crash or instability or nervous breakdowns. So, if you are experiencing video issues, you’ve come to the right spot. Let’s try and resolve this issue together and get those videos up and running.

Update Instagram app

The first step you should take is updating your Instagram app. Most of the time, the problem lies in outdated version. Because of that, make sure you have the latest version at any given time. The auto-update should do the job for you, but you can look up for updates manually, too.

  1. Open Play Store app.
  2. Tap Menu.
  3. Look up for Instagram in Update tab.
  4. Choose to update.
  5. Once it’s done, open Instagram and try playing videos.

In case the videos still won’t play, let’s try additional steps.

 Clear Instagram app cache and data

As same as the most of the apps do, Instagram stores a lot of data on your phone. With particular settings, every picture or video you post can be preserved on the phone storage or SD card. Moreover, there’s a lot of cache files that may slow down the app gradually and impact video playback.

According to that, your next step should be clearing cache and data from the Instagram app. Follow these instructions to clear Data and Cache.

  1. Open Settings.
  2. Open Apps (Applications).
  3. Choose Instagram and open Storage.
  4. Clear Cache and Data.
  5. Restart your device.
  6. Open Instagram (you may need to log in again).
  7. Try to play videos.

Some users use specific apps for automatic clearing of cache. However, we advise you not to use them. Firstly, they take your storage space, and secondly, they tend to work in the background and slow down all-around performance. Simply put, that kind of apps are more disadvantage than a valid tool.

Reinstall Instagram

Sometimes the apps may stuck because of some kind of the corruption. Software sometimes has a mind of its own and the only viable solution is reinstallation. So, if you’ve tried previous steps and the videos still won’t load, try this out.

  1. Tap and hold Instagram app.
  2. When the X sign is shown, tap to uninstall.
  3. Restart your device.
  4. Open Play Store app.
  5. Look up for Instagram.
  6. Install app.
  7. Try playing videos.

Most of the time, this should resolve your issue. Of course, if the software is an issue. However, sometimes the connection may play the main part in this Instagram wrongdoings. Move on to the next step to troubleshoot the connection.

READ ALSO: Fix: Unable to access camera in Instagram Android app

Restart Wi-Fi router

Some users reported on various forums that the Instagram videos work on Wi-Fi but won’t work on mobile data and vice versa. So, the first step is to restart your Wi-Fi router. Turn it off, wait a minute or so, and then turn it on.

Additionally, you may want to update router firmware and change from 5 GHz band to 2.4 GHz. Even though the 5 GHz supports higher speeds, it’s signal isn’t as reliable as 2.4 GHz over distance. That, of course, is not an issue with dual-band routers.

Reset your Network settings

Once you’ve tweaked your router, let’s reset network settings on the phone. That should fix common connection bugs and let you start from the scratch. Have in mind that you’ll need to reestablish the settings again.

  1. Tap Settings.
  2. Open Backup & Reset.
  3. Choose Network Settings Reset.
  5. Restart your device.
  6. Reconnect and check out Instagram videos.

Turn off Power-saving mode

Thanks to one of our readers, we obtained another workaround that just may be the one that resolves the problem. He resolved the problem by disabling the Power-saving mode, that somehow interferes with the Instagram videos playback.
So, navigate to Power settings, disable Power-saving mode and your problem should be sorted out.

Thanks a lot to Matt that suggested this solution.

That should wrap it up. In case you have any additional problems with Instagram, please be free to tell us in the comments, or reach us out on Twitter. We’ll do our best to help you resolve them.

READ ALSO: How to enable hidden Instagram filters


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February 28, 2018 5:41 pm

I’m suffering this issue since my phone updated to Nougat. I don’t understand why I can’t have powersave yet still be able to watch Instagram videos. That’s the only solution from above that works.

Olusegun P
Olusegun P
February 28, 2018 5:41 pm

The power-saving option worked for me. Thanks man!

February 28, 2018 5:41 pm

Thank you very much…. great instructions… 10☆☆☆☆☆☆☆☆☆☆.

February 28, 2018 5:41 pm

I’m not having issues with other peoples videos but only one video of mine that I uploaded. I uploaded it on the multiple feature with the video first and photos after. It played the first day and hasn’t played since. I’ve tried everything to fix it but nothing seems to work. Any ideas? Is it because I deleted the actual video from my phone?

February 28, 2018 5:41 pm

Tried everything and nothing works. Have a Samsung edge 7. Repeated so.many things so many times. Only solution is not using IG. Oh yeah I can’t upload videos either. So all in all I think I just have a bum phone

February 28, 2018 5:41 pm

Yes! Power saving mode wasn’t allowing my IG videos to play. Thanks for the help,

February 28, 2018 5:41 pm

I had this issue recently on my Galaxy S7 Edge and so far the only thing that has fixed it was going into Settings > Device Maintenance > Performance > High Quality Video mode. Since I switched to this mode, I haven’t had nearly so many problems.

February 28, 2018 5:41 pm

Thank you for the tip! I tried everything and the videos on IG just wouldn’t play. Turning off the power saving feature solved the issue immediately! 🙂

February 28, 2018 5:41 pm

Hi I have a samsung s6 edge and I’ve followed all yours steps but instagram’s videos continue not playing. It’s not a internet problem because it play the inst histories and videos from others apps ex. Twitter. Please help me!

February 28, 2018 5:41 pm

Thank you!!! The issue with mine was also the power saving mode. I was going crazy!

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