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Fix: Instagram Videos Not Playing On Android

Instagram has become an integral part of the ever-growing social networks family. Besides standard photos, you’re also able to share short GIF-like videos. If the picture is worth 1000 words, the video must be worth a bit more, does it?

While Instagram rarely has stability issues, the video playback can get stuck from time to time. Additionally, that can lead to app crash or instability or nervous breakdowns. So, if you are experiencing video issues, you’ve come to the right spot. Let’s try and resolve this issue together and get those videos up and running.

Update Instagram app

The first step you should take is updating your Instagram app. Most of the time, the problem lies in outdated version. Because of that, make sure you have the latest version at any given time. The auto-update should do the job for you, but you can look up for updates manually, too.

  1. Open Play Store app.
  2. Tap Menu.
  3. Look up for Instagram in Update tab.
  4. Choose to update.
  5. Once it’s done, open Instagram and try playing videos.

In case the videos still won’t play, let’s try additional steps.

 Clear Instagram app cache and data

As same as the most of the apps do, Instagram stores a lot of data on your phone. With particular settings, every picture or video you post can be preserved on the phone storage or SD card. Moreover, there’s a lot of cache files that may slow down the app gradually and impact video playback.

According to that, your next step should be clearing cache and data from the Instagram app. Follow these instructions to clear Data and Cache.

  1. Open Settings.
  2. Open Apps (Applications).
  3. Choose Instagram and open Storage.
  4. Clear Cache and Data.
  5. Restart your device.
  6. Open Instagram (you may need to log in again).
  7. Try to play videos.

Some users use specific apps for automatic clearing of cache. However, we advise you not to use them. Firstly, they take your storage space, and secondly, they tend to work in the background and slow down all-around performance. Simply put, that kind of apps are more disadvantage than a valid tool.

Reinstall Instagram

Sometimes the apps may stuck because of some kind of the corruption. Software sometimes has a mind of its own and the only viable solution is reinstallation. So, if you’ve tried previous steps and the videos still won’t load, try this out.

  1. Tap and hold Instagram app.
  2. When the X sign is shown, tap to uninstall.
  3. Restart your device.
  4. Open Play Store app.
  5. Look up for Instagram.
  6. Install app.
  7. Try playing videos.

Most of the time, this should resolve your issue. Of course, if the software is an issue. However, sometimes the connection may play the main part in this Instagram wrongdoings. Move on to the next step to troubleshoot the connection.

READ ALSO: Fix: Unable to access camera in Instagram Android app

Restart Wi-Fi router

Some users reported on various forums that the Instagram videos work on Wi-Fi but won’t work on mobile data and vice versa. So, the first step is to restart your Wi-Fi router. Turn it off, wait a minute or so, and then turn it on.

Additionally, you may want to update router firmware and change from 5 GHz band to 2.4 GHz. Even though the 5 GHz supports higher speeds, it’s signal isn’t as reliable as 2.4 GHz over distance. That, of course, is not an issue with dual-band routers.

Reset your Network settings

Once you’ve tweaked your router, let’s reset network settings on the phone. That should fix common connection bugs and let you start from the scratch. Have in mind that you’ll need to reestablish the settings again.

  1. Tap Settings.
  2. Open Backup & Reset.
  3. Choose Network Settings Reset.
  4. Tap RESET SETTINGS.
  5. Restart your device.
  6. Reconnect and check out Instagram videos.

Turn off Power-saving mode

Thanks to one of our readers, we obtained another workaround that just may be the one that resolves the problem. He resolved the problem by disabling the Power-saving mode, that somehow interferes with the Instagram videos playback.
So, navigate to Power settings, disable Power-saving mode and your problem should be sorted out.

Thanks a lot to Matt that suggested this solution.

That should wrap it up. In case you have any additional problems with Instagram, please be free to tell us in the comments, or reach us out on Twitter. We’ll do our best to help you resolve them.

READ ALSO: How to enable hidden Instagram filters

134 COMMENTS

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Karacabey
Guest
Karacabey

If you have Galaxy s7/s8 turn off the power saving mode and everything will be okay. Because power saving mode limits background network usage, the videos won’t load. So if you turn on background network usage, it is also okay.

marcello
Guest
marcello

Remove power saving mode, clear data and restart instagram. All is working for me now! thanks!

marcello
Guest
marcello

Remove power saving mode, clear data and restart instagram. All is working for me now! thanks!

AndyAction
Guest
AndyAction

I finally got it to work. I got a galaxy note5 and for a past week been having the same problem as you all. I just got it to work. I went to the app settings and cleared data and cache then I manually gave permission to use your phone. Restarted the phone and after signing in again BOOM!!!! Instagram vids played tested and happy with results. Maybe the last update to android turned all permissions off?

AndyAction
Guest
AndyAction

I finally got it to work. I got a galaxy note5 and for a past week been having the same problem as you all. I just got it to work. I went to the app settings and cleared data and cache then I manually gave permission to use your phone. Restarted the phone and after signing in again BOOM!!!! Instagram vids played tested and happy with results. Maybe the last update to android turned all permissions off?

Marcel
Guest
Marcel

Turn off the automatic sound by playing a video was my solution

Carol
Guest
Carol

I have the s8+ and videos will not work and also having bluetooth issues since the new update. Very frustrating!

Selim
Guest
Selim

Don’t put your device in the power saving mode or allow the app to use data in the parameter.

husny
Guest
husny

This issue was driving me crazy
Turning off the automatic sound in Instagram settings fixed this issue
Thanks

husny
Guest
husny

This issue was driving me crazy
Turning off the automatic sound in Instagram settings fixed this issue
Thanks

Emma
Guest
Emma

I keep getting this error “there was an issue importing your video. Please try again.” I’ve made sure I exported my video with the right settings. It works fine on my mum LG G3, but not on my Samsung s6. I’ve also tried it on a S7 Edge and it has the same error. Does anyone know how to fix this?

Emma
Guest
Emma

I keep getting this error “there was an issue importing your video. Please try again.” I’ve made sure I exported my video with the right settings. It works fine on my mum LG G3, but not on my Samsung s6. I’ve also tried it on a S7 Edge and it has the same error. Does anyone know how to fix this?

Meryl Buen
Guest
Meryl Buen

I signed into Instagram through Chrome. All my videos are working just fine. Since the problem only occurs with the Instagram app (updated and cache cleared), I am assuming the issue is between the app and my phone LGG4. It was great to see my videos working again. 🙂

Meryl Buen
Guest
Meryl Buen

I signed into Instagram through Chrome. All my videos are working just fine. Since the problem only occurs with the Instagram app (updated and cache cleared), I am assuming the issue is between the app and my phone LGG4. It was great to see my videos working again. 🙂

Aleksandar Ognjanovic
Guest
Aleksandar Ognjanovic

We’re glad that you managed to work it out. 🙂

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