HTC 10 common issues, and how to solve them

Even though the market has a lot of great budget and mid-class devices to offer, the greatest race is always in the flagship category. HTC 10 is proper response of Taiwanese OEM. The phone took the market by the storm and briefly establish itself for one of the best devices you can obtain. It gained vastly positive reviews both for features and design.

However, even the most expensive, best designed and produced phones have an issue or two. And HTC 10 is not an excuse. For that purpose, we collected best-known issues with the idea to present them and advise you with possible workarounds.

Scrolling stutters issue

The first issue that we listed in this article is scrolling jitter, stutter or lag, as you wish. Various users reported this issue, both while scrolling trough the phone menu or while using third-party apps.

The most probable reason for this must be the Night mode in Nougat 7.0. For no apparent reason, Night mode, the feature that reduces eyestrain by changing display colors, causes stutters when scrolling. What you should try is disabling it. And you can do that in a few steps:

  1. Open Settings.
  2. Tap Display & Gestures (Display, gestures & buttons).
  3. Choose Night mode and toggle it off.
  4. Adjust manually color temperature.

This should resolve your problem with scroll stutters. If it doesn’t help, try restarting your phone.

Update to Nougat issues

Update issues are not a novelty. The reason we all waited for 7th Android OS upgrade is a better optimization and glitch fixes. However, it seems that some HTC 10 users, after the update finally come, have experienced various problems.

One of the mentioned issues is related to Airplane mode. Apparently, after an update is performed, the phone is stuck in Airplane mode. The restart fixed the problem temporarily but it is back after a while. We advise you to follow these steps in order to resolve this issue:

  • Wipe cache partition
  1. Power off your phone.
  2. Press and hold Volume Down key.
  3. While holding Volume Down, press Power button until the device vibrates.
  4. Release Volume Down button when screen turns on.
  5. In the menu, scroll down to Reboot to Bootloader with Volume Down key.
  6. Confirm your selection with the single press of Power button.
  7. In the next menu scroll to Boot to recovery mode and confirm with Power button.
  8. The bootup screen should be visible.
  9. Press and hold the Power button and press once Volume Up key.
  10. Release the Power button.
  11. In the next menu, highlight Wipe cache partition with Volume Down key.
  12. Press the Power button to confirm.
  13. After the process is finished, power on your HTC 10.

Have in mind that this procedure won’t delete your personal data.

  • Perform Factory reset

On the other hand, the factory reset (Hard reset) will erase all of your data so make sure you back it up accordingly. That includes your SD card data, as well.

  1. Go to Settings.
  2. Open Backup & Reset.
  3. Choose Backup Now to save your data to the cloud.
  4. After it is done, in the same menu choose Reset Phone.
  5. Tap Erase All and confirm.
  6. The device will reboot and your phone post-update issues should be resolved.
  • Wait for the next patch to address your issue

If you have nerves or an alternative device, you can also wait for the patch that will probably address this issue.

SD card Unrecognizable

As some users reported, their HTC 10 keeps unmounting the SD card or even renders it unrecognizable. That can create a lot of problems since you may be running some apps from the SD card rather than the phone.

Nevertheless, after you are certain that the SD card is functioning well with other devices, try these workarounds:

  • Remove and reinsert the card in HTC 10

The first step is to check if the SD card is properly placed in its tray. Turn off your phone and remove SD card. Clean connectors and place it in the tray again.

  • Format SD card with phone or with PC

In case you’re still getting informed that the SD card is unmounted or it simply appears invisible, you should format it. It is advisable to perform the format procedure in HTC 10 for various reasons. However, if the card is unrecognizable, that won’t be possible. For either of two cases, you’ll probably want to back up your data:

  1. Go to Settings.
  2. Tap Storage.
  3. Open SD card.
  4. Tap the Menu in the upper-right.
  5. Choose Format.
  6. Confirm selection.

Bluetooth pairing issue

Bluetooth excelled as one of the most important features on handheld devices with wireless headphones and car systems expansion. But, what is a good use of it if it disconnects all the time or can’t even pair with other devices? HTC 10 users reported a few issues regarding Bluetooth with just the same symptoms.

More often than not, it’s hard to resolve this issue by yourself. Either the update should fix it or the phone hardware needs to be checked. However, we’ll give you some heads-up on possible workarounds that may at least temporary resolve this issue.

  • Disable other network services while using Bluetooth (Wi-Fi, LTE, 3G).
  • ”Forget” device and try to pair again.
  • Wipe partition cache (process explained above).

Wi-Fi connection breaks

As some HTC 10 users reported, their wireless connectivity is subpar and drops down considerably once they move away from the router. To keep things in perspective, this can happen with all devices and is related to either a bug or a signal frequency.

You can fix it easily with few steps.

  • Reset your phone and wireless router.
  • ‘Forget’ your network and reconnect again.
  • Use 2.4Ghz signal instead of 5Ghz. With Nougat, the option to change Wi-Fi signal is removed so you’ll have to change your router configuration or use third-party programs and tweak settings.

Display issues

A multitude of HTC consumers reported various issues concerning HTC 10 display hue or touch malfunction.  If hardware is not the culprit for this issues, they can be resolved. So, no need to worry.

As the manufacturer stated, the pink or orange hue can appear on some brand new phones. It’s due to special glue that connects display composition. After few days of use, when the glue dries,  it should withdraw completely.

On the other hand, touch malfunction can be connected with various things. You can try these workarounds.

  • Enable Glove mode.
  • Boot in Safe Mode.
  • Update or reinstall troublesome apps that have a touch issue.
  • Restart to Factory settings.

Poor Mobile Data signal

In some cases, users experienced LTE speed drops or frequent disconnections with the HTC 10. Most of the time a few simple workarounds can solve the problem. However, since the mobile carrier has a large part in data usage, the issue can be on their part.

These are the steps you should take in order to resolve this issue:

  • Make sure your Mobile Data is enabled and not limited.
  1. Open Settings.
  2. Tap Data Usage.
  3. Check Mobile Data box.
  4. Uncheck Limit mobile data usage.
  5. Try connecting and search for improvements.
  • Check carrier APN.
  1. Go to Settings.
  2. Open Mobile networks.
  3. Tap Acces point names.
  4. Make sure your carrier access point is set as default.
  5. In case your carrier access point is missing, you can create it manually.
  • Reset Network Settings.
  1. Tap Settings.
  2. Choose Backup & Reset.
  3. Select Network Settings Reset.
  4. Choose Reset and confirm.
  5. Restart your device and try connecting.
  • Disable Bluetooth while using Mobile Data.

Battery life reduced

No matter what smartphone we are talking about, battery consumption is always a problem. And sadly HTC 10 has its battery issues, even though the battery is a quite strong feature of this phone. Namely, users are complaining about poor battery life that lasts just for a day or so.

There are just so many things you can do to improve your battery life. They are mainly universal and affect your overall phone experience. If you can’t use your phone’s full potential while trying to reduce battery consumption, there is a possibility you won’t be satisfied. So, let’s call these workarounds a temporary solution until producers create a battery with more longevity, the one that suits demanding hardware of modern flagship phones.

  • Reduce screen brightness.

On most occasions, you won’t need highest brightness settings. Lower them in order to preserve battery life. And since the display is battery nemesis, that should improve battery life considerably. You should find decrease brightness in the Notification panel or Settings > Display.

  • Disable apps and connections you don’t use from working in the background.

If you are not in need of constant connection on the go, turn off Mobile Data and Bluetooth. Additionally, you should disable apps that you don’t use at the time, but they still work in the background.

  1. Go to Settings.
  2. Choose Apps.
  3. Tap app you want to Disable.
  4. Tap Disable.
  • Don’t install unnecessary cleaning apps, and use built-in Boost+.

You can from time to time use Boost + to clean junk and marginally improve battery life. But, the thing of utmost importance is: do not install additional cleaners and battery optimizers. Firstly, they don’t even work as expected, and second more times than not they are the culprits for decreased battery life and performance issues.

  • Set Power Saving mode.

Power Saving mode or Extreme power saving mode are handy features that will help you extend battery life. Simply put, they automatically kill unneeded processes and lower the brightness.

  1. Tap Settings.
  2. Open Power.
  3. Turn on Power saving mode or Extreme power saving mode.

Camera issues

And the last issue in this roundup is reserved for the camera. HTC 10 packs a nice camera combo. However, there are some problems that users shared and we’ll try and address them here.

For some users, camera use is followed with various glitches. For others, the default camera app won’t even start. We listed some troubleshoots bellow.

  • Check for physical obstructions on lenses.

First things first. Some protective cases may cover your lenses. Additionally, you can clean it with a wet tissue in case there is any dirt.

  • On some occasions, overheating can cause camera misbehave. Let it cool down.
  • Clear Camera App cache.

Even though it is backed up with superior firmware, default camera app is an app nonetheless. So, you should occasionally clear its cache.

  1. Go to Settings.
  2. Open Apps.
  3. Choose Storage.
  4. Tap Clear Data and Cache.
  • Update the apps that are using the camera (Snapchat, Instagram).

Another universal advice is to stick with proven camera apps for standard shots. Default camera most of the time. However, if some third-party apps are using the camera, make sure they are up to date. That way all the bugs and glitches will be patched sooner or later.

  • Boot in a Safe mode to check for third-party apps interference.

For purpose of troubleshooting, you can run Safe mode and observe camera behavior. If things improve, there is a possibility your system is overwhelmed with corrupting apps. On the other hand, if the issues are still present, there is a great chance of hardware malfunction. In that case, you should report this issue to phone vendor.


Every problem can be solved one way or another. While some other producers lack firmware support, HTC is taking care of its customers. So, the final advice would be to always check for updates. That way is easily dealt with most of the issues. Additionally, if you are sure that your hardware is not up to the task, report the problem immediately. You paid for great performance and that is what you should get.

If you have any additional issues or maybe alternative workaround, please tell is in the comments.

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3 thoughts on “HTC 10 common issues, and how to solve them”

  1. My wifi will not even turn on. I have done every reboot and reset known to man at this point. The bluetooth keeps going off and saying error. Any help for this?

  2. please help me. My phone just keeps refreshing everything. This is the 5th time I’m trying to write this and my browser refreshes back to back. Doesn’t matter what App I am on. Everything refreshes back to the beginning. Please help

  3. please help me. My phone just keeps refreshing everything. This is the 5th time I’m trying to write this and my browser refreshes back to back. Doesn’t matter what App I am on. Everything refreshes back to the beginning. Please help


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