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Google Voice goes straight to voicemail? Here’s what to do

Google Voice featured

Some users report that Google Voice goes straight to voicemail and they don’t receive incoming calls on their Android devices. This is a strange occurrence but one that can be solved. Check the instructions we provided below to fix issues with Google Voice incoming calls for good.

How do I stop Google Voice from going to voicemail?

1. Toggle all devices

The first thing you should do is toggle on the devices where you want to receive calls. Some users stated that the in-browser desktop version of Google Voice was causing the problem with incoming calls. Re-establishing Google Voice with the client of your choice is a good idea but you also need to ensure that you’ll receive calls there.

So, you can try enabling Google Voice on certain devices and, also ensure that the call forwarding for your number is set to ring on other devices. You can do that in Settings > Calls > My devices, and ensure that your device is toggled on. In addition, open Settings > Phones > Your phone number > Edit > Advanced Settings > Forward options and enable the  Ring on other phones option.

2. Disable DND

The next thing you should do, as suggested by some users is to disable the DND on your Android. Although Do Not Disturb settings might differ a bit on different Android skins, the fundamentals are the same. If you have this mode on, your phone won’t ring and, in the case of the Google Voice service, incoming calls will go straight to voicemail.

google voice goes straight to voicemail

So, disable the DND mode and give it another try. If Google Voice calls still go straight to voicemail, make sure to try the next step.

3. Reinstall the Google Voice app

Some users claim that the problems stopped the moment they reinstalled the app. Once the app is installed anew, with all permissions granted and configured with your numbers, the issues stop. It helped others so why not you?

Follow these instructions to reinstall Google Voice on your Android:

  1. Open Play Store.
  2. Locate Google Voice and expand the app.
  3. Uninstall the app and restart your device.
  4. Get back to Play Store and install Google Voice again.
  5. Configure Google Voice, grant permissions, and check if the issue is fixed.

4. Log out from all devices

The next thing you can try is logging out from all devices where you tend to use Google Voice. Be that your Android or a web browser on your computer, make sure to log out and then log in again with your credentials.

Some users suggest that this fixed the problem. Also, if you mainly use Google Voice on a desktop browser, make sure to disable adblockers.

You can also try the factory data reset and check for improvements.

5. Use Chrome for Google Voice on the Web

Finally, you can try using Google Voice on the Web if the app isn’t working. Just access Google Voice with Chrome on your Android. Just make sure to enable the Desktop site mode.

And, on that note, we can conclude this article. Do you have any alternative solutions to recommend? Tell us in the comments section below.

Editor’s note: This article was initially published in January 2022. We made sure to revamp it for freshness and accuracy.

Picture of Aleksandar Ognjanovic

Aleksandar Ognjanovic

Managing editor at Mobile Internist. @lemmingspain My fascination with mobile technology, particularly Android and iOS, began years ago and continues today. I'm captivated by the constant evolution in the smartphone industry and its impact on our daily lives, always anticipating the next big innovation. That’s the main reason why I found myself writing instructive content on the subject for users who are not as familiar with all the bells and whistles.
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