Using the Google Play Store should be a simple task. Everything is at your disposal, well organized and neat. You open it, look up for whatever you need, inform if needed, and download it to your device.
However, it’s not always bread and butter with the Store, even though there’s only so much it can go awry. One of the common errors goes by the “rh-01” code and it, basically, points towards the connection issues with the Store’s dedicated server.
If you’re troubled by this error, make sure to check the steps we enlisted below.
Solution 1 – Restart your device
Let’s start with the essential step. Android, like any other OS out there, is prone to temporary bugs. The execution of various applications can fail from time to time and there’s nothing to worry about.
Most of the time, a simple restart should resolve the problem. And since this isn’t exactly a widely-spread and persistent error, it should be resolved after you reboot your handset.
Solution 2 – Check Network settings
Now, if the error “rh-01” keeps reappearing every time you access Play Store, there might be something else at hand. Usually, this error means that you’re unable to connect to Play Store’s dedicated server. There’s a small possibility that the server itself is indeed down, but that’s hardly the case. At least, it won’t go down for an extended period of time.
On the other hand, your own inability to connect can cause this error occasionally. Even though the offline prompt for Store differs, this is still a far-fetched possibility. That’s why we encourage you to double-check whether you’re able to connect by trying out any other app. Browsing the internet with Chrome should do it.
If you’re unable to connect, follow the steps we provided below:
- Restart your router.
- Try connecting with the Mobile Data to determine whether the Wi-Fi is the cause.
- Disable Bluetooth and Mobile Data for the time being.
- Reset Network settings. This option is easily found if you navigate to Settings > Advanced settings > Backup & reset.
Solution 3 – Clear data from Play Store and Play Services
All apps store data. This includes the system-related services like Play Store and Play Services. Both apps are an essential part of the Android and they keep on piling cache and temporary files like there’s no tomorrow. This can lead to bugs, errors, or overall underperformance of the device as a whole.
What you can do to address this is clearing stored data accumulated by both Play Store and Play Services, respectively. Here’s what you need to do:
- Open Settings.
- Tap Apps (Apps Manager).
- Open the Play Store app.
- Open Storage and clear Data.
- Repeat the action for Play Services.
- Restart your device and give Play Store another go.
Solution 4 – Check the Date and Time
Another possible reason for this occurrence might lie in the discrepancy between the server time and the time on your device. If that’s indeed the case, and your date is, for example, set to 2017 instead of the present year, you won’t be able to access Play Store and download its content.
For that reason, we encourage you to navigate to Time and Date settings, manually configure both, and look for errors. Here’s how to do it:
- Open Settings.
- Open Advanced settings.
- Choose Date & time.
- Toggle off Automatic date & time option.
- Set both values manually.
- Restart your device and look for improvements within the Store.
Solution 5 – Reset and update Play Store
Finally, there’s the one viable solution which is applicable to this error. Of course, some might recommend resetting your phone to factory settings, but we find it a ted unreasonable in this scenario.
What you can do, on the other hand, is ‘uninstalling‘ the Play Store app and updating it again. Since you can’t remove Play Store, you can at least reset it to its factory values. Here’s how to do it:
- Navigate to Settings > Apps > Play Store.
- Click Disable and confirm the selection.
- After the Play Store is restored to factory values, try using it again.
- Later on, you can either wait for the update or download and install the APK version.
That’s a wrap. As a side note, we must remind you that these steps are probably of value for users using stock Android ROMs. If you’ve meddled with your handset, we’re afraid these steps might work, but that’s not certain.
Don’t forget to share alternative solutions or post a question. It’s more than welcome and it might help the affected community members.