Google Play Store issues are quite rare. But, when they occur, they definitely affect the user’s experience. That’s how much Android as a platform is dependent on Google’s services. Unless you use custom ROMs with the focus on avoiding Google as a plague. Which is something not many Android users do.
So, the issue we are tackling today goes by the error code 495 and it appears when users want to download or update apps from the Play Store. If you are affected by this error or similar error codes, check the solutions below.
Table of contents:
- Clear Google Play Store data
- Clear data from additional services
- Check for possible connection issues
- Remove and add your Google account
- Uninstall updates from Google Play Store
- Rollback Google Play Store via an APK
- Reset your device to the factory settings
Why can’t I install apps on Google Play Store?
Although this error occurs rarely on devices that come with Google services by default, they can appear from time to time. Of course, although the solutions we provided here can be used on custom ROMs with Gapps sideloaded, we can’t guarantee that they’ll work. Usually, the best fix is to any Play Store problem is to clear Play Store data or uninstall its updates.
Alternatively, you can check the network connection, rollback the version via an APK and, finally, reset your device to factory settings.
1. Clear Google Play Store data
Let’s start by clearing the local data from the Google Play Store app. There’s a good chance that the data got corrupted. This mostly occurs after a system upgrade (a reason why we suggest formatting your data before updating to a newer version of Android). However, it can happen for a variety of different things. Whatever it is, it should be gone after you clear data from the Store and restart your device.
Here’s how to clear Google Play Store data on your Android device:
- Open Settings.
- Choose Apps & notifications (Apps).
- Open All apps (App manager or Manage apps on some devices).
- Open Play Store.
- Tap on Storage.
- Clear Data and restart your device.
2. Clear data from additional services
Google Play Store hardly functions on its own. There are more than a few closed-source services that are working in the background and allow for everything on your Android to function as intended. The two main ones we’ll focus on are Google Play Services and Google Services Framework. Just like in the previous step, we’ll need to clear data and give Play Store another try.
Here’s how to clear data from Google Play Services and Google Services Framework:
- Open Settings.
- Select Apps & notifications (Apps).
- Expand All apps (App manager or Manage apps).
- Tap on the 3-dot menu and choose to Show system processes.
- Open Google Services Framework from the list of available apps.
- Tap on Storage.
- Tap Clear Storage and confirm the selection.
- Do the same for Google Play Services. Make sure to choose to Clear all data.
- Restart your device, open Google Play Store, and try downloading apps again.
If you are still getting the error code 495 or 492, make sure to continue with the steps below.
3. Check for possible connection issues
Now, if you enter Google Play Store while being disconnected from Wi-Fi, you usually get a prompt that you are, indeed, offline. However, some users have seen a variety of errors caused by, you guessed it, connectivity issues. So, before moving to the next step, ensure that you are connected to a stable Wi-Fi network. You can test it within any connection-dependent app.
If you are certain that the network is working as intended, move on to the next step. Otherwise, try with the steps we listed below:
Reboot your device.
- Forget the network and connect again.
- Pause high-bandwidth activities on other devices temporarily (downloads, HQ streaming, etc.).
- Disable Bluetooth and NFC temporarily.
- Reset Network Settings.
4. Remove and add your Google account
In addition, the problem might lie in the inability of Google Play Services to access your Google account. As you are probably aware, Play Store can’t be used without a Google account. And, sometimes, even though you are signed in, things won’t work as intended. The best way to deal with that is to simply remove your account and add it again.
Here’s how to remove and add a Google account on Android:
- Open Settings.
- Choose Accounts.
- Open Google Account.
- Remove the account and reboot your device.
- Sign in again with the same account, open Play Store, and try installing or updating apps.
5. Uninstall updates from Google Play Store
If you are still running into the error code 495 when trying to download apps, you can try uninstalling Play Store updates. Since you can’t remove the app and install it again, you can at least restore it to its factory values and give it another try. Many users resolved the problem by doing so.
Here’s how to uninstall updates from Google Play Store:
- Again, navigate to Settings > Apps > All apps.
- Open Google Play Store.
- Tap on the 3-dot menu and Uninstall updates.
- Reboot your device, connect to a network, and wait for the Store to update.
6. Rollback Google Play Store via an APK
Alternatively, you can also use an APK to rollback or force an update on Google Play Store. This is another applicable solution, especially if the problem persists after the previous recommendations we listed. By downgrading or upgrading Google Play Store, the issues on the current version should not bother you.
Here’s how to roll back Play Store with an APK:
- Uninstall updates for Google Play Services.
- Navigate to APK Mirror, here, or use any other APK aggregator that you trust.
- Download the APK. We recommend that the APK is not older than 3 months. You can also get a newer Beta or Alpha version. Basically, anything but the version you are currently running (latest stable).
- Run the APK and allow the installation of third-party apps (unknown sources) on your device when prompted.
- Restart the device after the update/downgrade.
7. Reset your device to the factory settings
Finally, if none of the previous solutions worked, you can always reset your device to factory settings and start from scratch. If you are not sure what resetting your device to default values applies to, make sure to check our article on the subject, here.
- First, navigate to Settings > System > Backup and back up all your settings and app data. Besides that, make sure to connect your device to a PC and back up all your media. You can also use Google Photos to backup all your photos from the device. You’ll need your Google Account password later.
- Once you are certain that everything can be safely deleted, in Settings > System > Advanced, choose Reset options.
- Select Erase all data (factory reset).
- Confirm the selection.
- Once your device reboots, use your Google Account to restore apps, contacts, call logs, messages, and Wi-Fi network credentials.
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