Android Nougat update cripples Samsung Galaxy S7, users report many issues

Samsung instantly got itself into a lot of trouble in the US. Firstly, their premium flagships, Galaxy S7 and S7 Edge, at last, received an OS upgrade after numerous postponements. Secondly, the long awaited Nougat upgrade is so full of issues, like we aren’t talking about the smartphone manufacturer giant and leader in many fields.

A lot of users reported various issues, starting with the ordinary glitches and leading to the completely disappointing deal-breaking havoc of the OS. For that purpose, we prepared a roundup of the most-reported issues so you can inform yourself about the newly appointed release. If you haven’t installed it yet, think twice before you do. On the other hand, if you already did, all you can do is wait for the upcoming patches or try some alternative workarounds. In both cases, check the list below.

Camera issue

Let’s start with the camera issues. Samsung Galaxy flagships are known for great cameras and remarkable support software. Now, after the update, the camera just isn’t the same. We are talking about underperformance, crashes, and unresponsive settings. This is what one user experienced:

”After my 7.0 update to Galaxy S7, the camera has no settings. And is shooting 352 x 480, which I can’t change. When I tap on the camera settings icon gear, the app stops. And no settings appear. Is there a fix for this, or am I stuck with no camera until the next update?”

This allegedly can be fixed by resetting camera app or restoring factory settings. Sadly, we are sure that this isn’t an isolated issue and that many users have similar or even same issues with the native Camera app.

Screen rotation issue

Another problem for some users is related to the Screen rotation feature. Namely, after the update, the screen rotation was automatically disabled. To make things worse, the standard option to toggle screen rotation on/off is missing, as well. One user expressed this matter well:

‘Since the recent big verizon android update, screen rotation on my phone no longer works properly. In games, which manually control screen rotation, it is still working, but it does not work for regular apps like the browser.

I went into Settings > Display and there is *no* option to enable/disable screen rotation. There used to be an option, but since the update, it is gone.”

Other users referred to Screen rotation in the Notification panel within Quick Settings. But that doesn’t change the fact that the settings are awkwardly changed in the Nougat update.

Wi-Fi issue

Another burning issue that surfaced after the update is related to Wi-Fi. If some other minor issues can be overlooked, this is a major problem for all users that have experienced it. To be precise, the Wi-Fi icon in the Notification area is grayish and the phone is unable to connect. This user shared his thoughts on the subject.

”I am no longer able to enable WIFI on my samsung S7, it is greyed out and it just says ‘turning on’, I updated the phone, did a factory reset also reset and clear devices on my router. And lastly also did a reset network settings on the phone. I am running out of data and the phone wont enable wifi.. any help? thanks !”

As you can conclude by yourself, this user tried all of the general fixes but to no avail. An epic smartphone without connection is unusable. We hope that the problem will be addressed timely.

Notification issue

While we’re at grave problems, the notification issues are well mentioned in a few forums related to Samsung products. After the update, the notification alerts are not working as intended for various apps. It seems that it’s worse with third-party apps, but even the native messaging is impacted by this bug. One user shared his troubles with notification alerts on Samsung Galaxy S7.

”After updating to android 7 on my S7 Edge, notifications have been extremely flaky. Mostly with twitter. I’m randomly getting these:

1) Normal notification sound
2) Extremely short vibration that’s unnoticeable unless the phone is in my hand
3) On screen notification but no sound
4) Nothing at all

I’ve tried turning it on and off, disabling and re-enabling notifications, reinstalling apps. Nothing helps.

Anyone have any ideas?”

As you can see, this bug is hard to resolve at the present moment. And we think that this is the pressing matter. Hopefully, some of the upcoming patches are going to address this issue.

Boot Loop issue

When it comes to a pressing matter, boot loop is at the top of the list. Yes, this problem may not be related to the Nougat update for some users, but, on the other hand, most of the boot loops are related to an OS glitch of some kind. A user called Leslj15 presented this issue concisely.

”Reboot won’t stop. Started at 10pm last night. Can not even turn phone off.”

Some folks are referring to power or overheating issues. But, we think that this kind of problem is strictly software-related. And the only solution is to take your device for a repair.

Advanced Calling issue

Advanced Calling is an interesting premium feature that allows you to perform phone calls by using Wi-Fi. Additionally, that way all of your calls (both Voice and Video calls) are in High Definition for a better experience. In order to use it, you’ll need an adequate device like Galaxy S7 and Galaxy S7 Edge and carrier support. But, for some users, this feature is disabled and can’t be enabled after the update. Clare described her problems in detail.

”I’m trying to activate advanced calling on my s7 with Android 7.0. I have HDVoice on my account.When I go to Settings/Advanced Calling the Activate Advanced Calling is grayed out. In Advanced Calling I turned on HD Voice & Video Calling. In Wi-fi Calling I turned it to On and set my emergency address bu Still Activate Advanced Calling is gray.
I have wifi speeds in my house of 115.88 down and 3.22 upload so I don’t think that’s the issue.

Any suggestions on getting this to work?

Since the external culprits are removed from the equation, this issue is most certainly related to a Nougat on S7.

LED light issues

Besides the standard sound notifications, it seems that the LED lights are also affected with the latest update. For some users, the problem is strictly limited to Gmail notifications, while others are completely out of LED indicators for all other apps. This is how one user laid out his distress with this matter.

”After the Nougat upgrade that just happened a few days ago, the LED light on my phone no longer flashes when I get a text message. It will flash just one time as soon as I get a text but only if I happen to be looking right at the phone as soon as it comes through, which is hardly never. Afterwards, nothing. I rely on the flashing light to see if I have a message because I can’t always keep my phone right next to me. Also, after the upgrade, if I get a missed call, it flashes green and it used to flash blue so I could tell if I missed a call or had a text. I was COMPLETELY happy with the phone before the upgrade. My motto is, if it’s not broke, don’t fix it…”

So, if we get it right, this user not only have an issue with LED indicator, but he is not welcoming changes related to it, as well. We hope, at least for the first part, that this problem is getting fixed soon.

Fingerprint scanner issue

While we are at peripheral device features, the fingerprint scanner wasn’t spared, as well. Namely, the fingerprint sensor on S7 or S7 Edge is ineffective after the update to Nougat. At least, for some users. This is what one user experienced with a fingerprint scanner on S7 Edge.

”After setting up the pin an error message appears. I have already cleared cache in the fingerprint app , and I have tried a hard reset. It has worked perfect since I bought phone and after the update it is no longer working. Any suggestions would be greatly appreciated.”

As you can see, this is most certainly related to the latest update. We’ll keep you informed of the changes and fixes, but, at the moment there’s no a viable solution for this problem.

Fonts color issue

Users are also having a lot of problems with the new fonts in the notification area and SMS. Namely, they are saying that the settings and features are not as visible as before while the messages font is hard to read under the sunlight. This is what one individual who owns S7 had to say about it.

”And the thing that really annoys me the most is that no matter theme you use, there are certain parts of the text display that is completely blended into the background color. So you can’t read anything!!!!! When you turn on your Bluetooth, you can’t tell what devices are available. When you view a contact, it’s extremely hard to tell what number belongs where. The number and the name of the number assigned to it (example – ‘mobile’), can’t be read. So it’s sooo hard to actually tell what you are doing on your phone.”

Instead of the advancement, this seems like the step back from the well-designed Samsung user interface.

Speaker issues

Audio issues related to the speakers on Samsung flagships are not a novelty. However, this seems to be an annoyance specific for Nougat update. Some users reported that they are hearing distorted, the metallic sound coming out of the speaker. This user described his issue related to a speaker sound.

”I have the same issue. After recieving the update I noticed that the audio coming from the phone speaker (not loud speaker) is now have a metalic rambling tone while calling or talking to someone. But if someone calls me, or I use speaker, the metalic rambling ton is gone. Messenger calls are normal with no metalic tone.”

Some users managed to fix this issue temporarily by disabling some in-call features or decreasing the volume. But, it’s certainly something that Samsung needs to take into the consideration.

Missed Calls list

Additionally, after the update, some users have lost the bubble badges showing the number of missed calls. You’re still able to find the detailed listing in the call log, but this notification feature was quite handy for most of the users. Since it’s not officially excluded from Nougat, all the signs lead to the bug that somehow removed these badges. This is what one worried user had to say about it.

”Ever since the android 7.0 update in March, I no longer get the little number badge showing the number of missed calls next to the phone icon. This was very useful and I would like to get it back. I still get the one for voice mails so why not missed calls? Every time you have an update something always gets broke. I can’t stand it.”

We hope they’ll get it back. Is this supposed to be an upgrade or what?

Battery Issues

In case you’ve experienced drastic battery life drops after the update, don’t think that you are alone. A lot of users around the web reported a huge battery drains after upgrading to Nougat. To make the things even worse, the tech support claims that this will be fixed after the few days of device usage. When the device ‘gets used to’ a new system. Sadly, only a new patch or the factory reset can fix that. One user summarized his experience after the update.

”I have had HORRIBLE battery life after Updating to Nougat! My phone just dropped 23% in one hour! Has anyone found any fixes for this besides a Factory Reset? I have already cleared my cache.’

This is the grave problem for all of the users since they are deprived of everyday battery life they have been used to.


That should conclude it. Have in mind that some of the issues are dependable on your carrier and their respective services. Don’t forget to send them a ticket and ask for a resolution.

Of course, we conducted a thorough research but probably missed something. So, if you have any additional issues we forgot or have any questions regarding the compiled list, feel free to tell us in the comments below. Or reach us out on Twitter

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June 17, 2018 10:29 pm

My problem is with messaging. I always gave my favorite contacts special notification tones for messaging (not ringtones just text messages) The special tones were all wiped out and they all reverted to the default tone. I tried to edit my contacts, but it looks like there is no way to edit the messaging notification tone on each contact.

Katie Crowe
Katie Crowe
June 17, 2018 1:53 pm

I had the misfortune of the boot loop after trying to update my S7. Phone overheating and unresponsive. Vodafone store unable to fix, sent back to Samsung, unable to fix. Luckily phone still in warranty so now have brand new phone. My question is another software update has come through, do I update or not?

Myka Forrest
Myka Forrest
June 12, 2018 5:11 pm

The Quick Settings option hasn’t helped me. Even when in “auto rotate,” my phone does not rotate orientation.

Myka Forrest
Myka Forrest
June 12, 2018 5:09 pm

Screen rotation on my Verizon S7 Edge is not working either, even when I use the quick-settings option. I thought it might be due to an app, but i have uninstalled most of my recently-added apps with no luck.

March 1, 2018 4:06 am

Phone alerts for some texts but not for others. We have gone through every reset option numerous time and the texts that it wont alert for will then alert for a few days and then drop out again to no sound. Battery life lousy. Surely Samsung can do better than this and fix these problems pronto?

February 28, 2018 5:44 pm

Since the update last week, battery drains even when charging sometimes. Plus text messages fail to send like 5 times before it actually works, then I get 3 or copies of new messages sent to me. I’ve cleared caches, and even factory reset, still happening.

simon Carter
simon Carter
February 28, 2018 5:44 pm

Same here guys Heaps of problems since the update, with new ones appearing as I notice them The most painful being: Wifi constantly disconnecting mid way through service (ie mid way through watching a movie on netflix; resulting ni my mobile data being consumed and having to pay heaps to telstra in mobile data charges) battery draining super quickly battery not charging as quickly anymore Both chrome and the samsung internet constantly fail to load pages now, getting a time out error (other devices work fine) Backup is failing also when i try backup to samsung cloud Use to like… Read more »

February 28, 2018 5:44 pm

GPS tracking no longer working on several apps.!

February 28, 2018 5:44 pm

Can any one help me with this issue please…
I get a software update notification but when I click on the notification and try to download it is just says I already have the lastest version. It’s says the same thing when i try a manually search for a software update myself. I get the notification 2 maybe 3 times a day

John Biddlecombe
John Biddlecombe
February 28, 2018 5:44 pm

I cannot access Internet via wi fi, tried the usual fixes to no avail. Is this a nougat update issue?
I have only realised this after my monthly data of 2GB has runout after a few days into my allowance, I normally have plenty to see me through.