Samsung Galaxy A70 common problems and how to solve them

Samsung has firmly re-entered the midrange segment this year. Users already love the company’s budget champion, the Galaxy A50, and its bigger brother, the A70, only improves on an already strong base.

Sure, the A70 might not be the best value for money in the whole A series, but it offers something authentic. It brings a good portion of the Galaxy Note experience with its huge AMOLED display. Only for a chunk of the price. If you value big phones but don’t want to spend a small fortune, the Galaxy A70 is the way to go. You probably think the same way, and that’s why you just bought this device.

But then, the first problems start to appear. And there aren’t too many things as annoying as problems on a phone fresh out of the box. That’s why I compiled a list of the most common problems with the Galaxy A70 for you. Just find the issue that’s bothering you, and you’ll either find a solution or understand the problem better.

Note: All the issues mentioned in this article are individually reported cases, and they might never occur on other devices. If you’re looking to buy this phone and stumbled upon this article while researching, DON’T take these problems into consideration.

Table of contents:

  1. Touchscreen issues
  2. Wi-Fi problems
  3. Overheating
  4. The fingerprint scanner not working
  5. Freezing while gaming

1. Touchscreen issues

When the phone’s highlight feature is its display, the last thing you’d want or expect is some screen-related problem. Unfortunately, that appears to be exactly the biggest problem with the A70. Forums are flooded with reports complaining about touch screen issues, of whom the biggest problem appears to be the multi-touch.

Apparently, users are having multi-touch issues in games that use the movement stick, like PUBG. Namely, when you drag the stick to keep moving, it stops registering your finger, so you have to lift it and press the stick again.

I couldn’t find a solution to this problem anywhere. That means Samsung will probably address it in an update. However, there are reports about users already receiving an update that claims to fix the multi-touch issue, but it still persists.

I can only advise you to keep checking for new updates and hope for the best. Hopefully, Samsung will deal with this problem once and for all in the future.

2. Wi-Fi problems

One user has reported on Samsung forums that he’s unable to connect to his home Wi-Fi network. Other than that, Wi-Fi doesn’t appear to be the problem on the A70. Nevertheless, if you can’t connect to a Wi-Fi network, make sure everything’s okay with your router first.

If you can’t connect to any Wi-Fi network, try some of the solutions listed in this article.

3. Overheating issue

Just like the reported Wi-Fi problem, overheating doesn’t appear to be a widespread problem with the Galaxy A70. However, it’s been reported, so I feel like I should include it, anyway.

If you’re experiencing overheating on your brand-new Galaxy A70, try some of the following workarounds:

  • Disable background services, like Bluetooth, NFC, location, etc.
  • Lower the screen brightness.
  • Disable the always-on display.
  • Try a different case.
  • Install the latest updates.

4. Fingerprint scanner not working

Another new feature the A series brings to the table is the in-display fingerprint scanner. And once again, the real-life results are great, to say the least. There are numerous reports on the forums about the A70’s fingerprint scanner either being slow or not working at all.

Sure, this is still a first-generation technology, and you shouldn’t expect it to work flawlessly 100% of the time. Plus, the fact that Samsung doesn’t use premium hardware in the A70 doesn’t help. But still, you want it to function to a degree where it’s at least usable.

Some users have reported that the fingerprint scanner started working normally after a few updates. On the other hand, some say the issue persists even on up-to-date devices. So, the only thing left for you, if you’re experiencing fingerprint scanner issues, is to keep checking for updates and hope for the best. If the problem persists, consider replacing your phone at the store.

5. Lags while gaming

A few reports suggest that users are experiencing lags while gaming. Essentially, this is true, but it’s probably not a problem per se. This alleged lagging issue is actually CPU throttling caused by a high temperature. In case you’re not familiar with the term, when your phone reaches a certain temperature, it automatically “throttles” the speed of both GPU and CPU to prevent overheating. That process is called “throttling”.

So, if you’ve been gaming for an extensive period of time, your phone will reach a certain temperature, and it will throttle the power of your hardware. This means you’ll have fewer resources to work with, and your performance will suffer. Especially in more demanding games.

In that manner, if your game starts stuttering, just put your phone down for an hour, and let it cool off. You shouldn’t experience any more lagging problems afterward. Additionally, this can also happen if your phone already overheats, as mentioned above. In that case, try some of the recommended solutions to prevent overheating.

That’s about it. As you can see, there aren’t too many things to worry about with the A70, which makes this phone a pretty sure bet. Sure, possible touchscreen problems could get annoying but you’ll get used to it eventually. And who knows, maybe Samsung will resolve everything with a future update.

If you have any comments or questions, or you’ve experienced a problem I didn’t mention here, feel free to share it with us in the comments below.

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106 thoughts on “Samsung Galaxy A70 common problems and how to solve them”

  1. I frequently have the problem, whereas the whole screen of my samsung A70 is unresponsive. Can’t turn off/restart, due to the fact that you need to drag your finger across the touchscreen to select those option, on a phone, where the touchscreen is UNRESPONSIVE. This has been so frustrating.

    But, however, I accidentally cracked the code, on how to get the screen to respond, at least on my device. (can’t guarantee it works on all faulty devices.)

    Frantically press the on/off bottom on the bottom right side, while simultaneously dragging your finger across the camera symbol that’s in the bottom right corner on the screen itself. This might take a few (frustrating) tries, sometimes it takes two-three tries, sometimes two-three whole minutes. In the end, the camera button on the screen will respond, when that happens it is crucial that you keep your finger on the screen of the phone, don’t lift it up as you’ll lose that “connection,” but when it happens, drag your finger across the screen, and voilá, it’s finally open.

    Reply
  2. My Samsung a70, doesn’t come on properly, it shows the black Samsung a70 screen and I can’t switch it off, and it won’t come on

    Reply
  3. I try to make a call. Evidently it rings on the other end but nothing on my end. I have to make a call 2 or 3 times to make a connection. I hope I don’t need to make a 911 call.
    Xfinity did a hard reset with no help. One lady suggested a new sim card, but her manager said that won’t help.

    Reply
    • I too am having the same issue. I tried calling out I cannot hear the ringing or answer. Then I tried with the bluetooth while drivign and each time it looked like it would connect then drop. When someone calls me, I keep touching answer and it will not answer . So… just hope I do not need 911 either

      Reply
  4. A70 is so bad they are replacing all of them with theA71.
    After being on hold for 5 hours yesterday the agent made me do some different resets. None worked. So then he tells me have to be transferred to something called a tier 2. And wait on that dept. Is 8 hours.yes you read that right 8 HOURS. I asked him if people really waited that long and he said yes.
    No we cant take it into Xfinity they won’t deal with it. And no we cant di a online chat. We have to wait 8 Hours!!! What can be done? Anyone have any ideas????

    Reply
  5. I’ve experience the same LCD problems for the third times in just 1.5 years. The LCD screen got purpled-rainbow things and it started to go off in short time. Poor me.

    Reply
  6. I have just one issue with My A70 phone and thats charging slot, its my third time i am having the same problem after a second repair. where as I never charge my phone with any other duplicate charger I only charge with my original charger still every time same issue.

    Reply
    • I just got my A70 from Xfinity about a week and a half ago. I experienced the dropped calls problem you describe and called the customer care line. They are aware of the problem and so is Samsung. They are replacing my phone under warranty with an A71.

      Reply
  7. I have so many issues with my A70.
    Drops calls
    Trouble connecting to calls
    Sometimes the touch screen won’t work
    So many problems

    Reply
    • That is EXACTLY what is happening to my phone and I need it for work!!! I’ve only had the phone since March and have never dropped it.

      Reply
  8. My wife and I just got the A70 Samsung phone & have had nothing but problems with it in dropping calls. We had new sim cards put in & that helped for about two days now it is dropping calls again.

    Reply
  9. My phone will not turn on ,press on button and volume and I get a screen covered small coloured dots .Took it to be looked at repair guy thought it was the screen but this did not work, any suggestions .

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  10. My A70 suddenly struck and lost display and it shows only light on the display in various colours. But I can hear sound my notifications. Is anything I can fix my self or I should have to change the display.

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  11. My A70 is very difficult to use with one hand. If you are typing the word “the” when your right thumb reaches to hit the “E” your hand touching the edge of the screen jumps you to the next line so the e is under the th….. it has randomly deleted contacts out of my contact list…. when you go to click on something while your other hand is touching the edge of the screen it will not work until nothing is touching the sides of the phone…. it is extremely touchy and very difficult to do a lot of things without the phone constantly jumping to something else.

    Reply
  12. My phone wont charge did that last week and does it again today just been almost 2 month i have the phone

    Reply
  13. Hello My phone is over heating It always heating when ever i used i try all the step you gives us on this site but it’s heating. Please tell what should i do and also tell me the new latest update..

    Reply
  14. Hello I can hear bleeps on my phone, emails are coming through but it won’t turn on – it won’t even let me turn it off or restart. The phone rings but I can’t answer – help

    Reply
  15. I have galaxy A70 and love it. However,I do experience some of the issues already mentioned.
    The biggest problem for me is that whenever I try to power off by using the lower right side button, it won’t power off, it goes to Bixby instead.
    Any help to resolve this will be appreciated
    Thanks
    Andy

    Reply
  16. Hi…
    My phone sometimes battery reduce over speed as normal use. And after few minits cant open disply using double touch or press power button. After open display signl losing and come back few second…
    What is the problem and how can slove it…?

    Reply
  17. Hello,I have a problem with my A70,when I play music and try to make o video to put it on snapchat or instagram,the result is a video with cracking music. I dont know what to do. Anyone has the same problem? What should I do

    Reply
  18. Hi. Hope everyone is safe & well. It’s only happened twice but my phone doesn’t let me unlock it. I’ve found a way to solve the problem until the update sorts it out but I cant keep on doing it. Keep your finger on your turn off switch until it switches off then wait a few minutes and turn it back on. It works then.

    Reply
  19. I updated softwate and prefictive text not working. It is enabled. Also everytime i close page i am asked to default home page settings even though i use microsoft launcher and ask for it to be my home page always.very frustrating.

    Reply
  20. After updated software my phone A70 start heating and from yesterday it has stop charging ,I have change charger but still not working

    Reply
  21. My A70 keeps telling me my internal storage is full and I may loose things but on checking it’s ok and it says other is full. The problem is I cant find out what other is. Can anyone help please? Thanks Maggie x

    Reply
  22. Worst mobile A70 i made biggest mistake. Does not working properly with game call of duty…. after i update andraid 10… screen goes black out..worst worst….. so much problems in just 6 month…mobile still in warranty

    Reply
  23. Hi my Samsung A70 has stopped charging it is only phone 4 months old and Carphone warehouse is closed like everything else at the moment can anyone HELP please

    Reply
  24. I have an issue with my control panel (wifi, volume, bluetooth,etc) dropping down constantly when I’m not even close to touching it or my screen. Help!

    Reply
  25. A70 has a charging port issue. I was advised by the repair technician that removing or bending the cable from the charging port while charging the phone could sometimes damage the internal connector of the phone attached to internal circuit board and battery, and prevent any new usb c cable from charging the battery. The phone doesn’t have a sturdy internal charging connector and breaks easily.

    Reply
  26. I have problem with my email.I can only see the last 2 days email.this problem just started like 2 weeks ago.at first went the problem started, I could see like a week back,now its only a day back.

    Reply
  27. Had my A70 for two months now, the phone jumps between apps, most notably is WhatsApp, but it affects most, and is really infuriating when trying to draft messages, emails etc.

    Reply
  28. Just after two days of buying my A70 I faced heating issue. I have tried what you mention above. But those are not helping me at all.

    Reply
  29. A70 less than 6 months old. Lower screen buttons stopped working after an update, incredibly frustrating as I use our company service report app for work around 20 times per day. I have a small business and have been a very satisfied Samsung user for a decade with our 8 phones but this has cured me. I will not be using Samsung from here on. Might try Oppo

    Reply
  30. Under my navigation bar I have a thin white line that never goes away while the screen is on any ideas how to get rid of it or is it defective?

    Reply
  31. I bought a new A70 from samsung dealer in Sep 2019, few weeks later it stoped charging. Repaired through samsung service center and same issue started after two weeks. After three time service they replaced me with new one. Today after six weeks usage I am having same issue with my new A70.

    Reply
    • I have had my phone in for same reason after 3 weeks got phone back a day later same issue not charging so just had to send it bk again its so frustrating not even a year old I have had so many issues with this phone

      Reply
      • Mines the same im on my 3rd one in 6 months been told all they will do is replace it this one is now crashing out when fast charging but can still charge normally

        Reply
    • Yes me too. Its got a pretty week internal charging connector. Breaks easily by yanking or bending slightly a connected usb c cable.

      Reply
  32. I also regret buying the Samsung A70..just made the biggest mistake. I think will never go Samsung route again, because they keep on disappointing me?

    Reply
  33. I upgraded from a Samsung s7 to the a70 I’m regretting doing this as I’ve had so many issues with it i can be on the phone for a length of time and the person on the other side can’t hear me my coverage keeps dropping in places where I’ve had coverage i have sent to get repaired where they have said they have fixed the issue but it still is happening

    Reply
  34. hi. my samsung 70a does not show notifications in the status bar or on the lock screen. example missed calls messages etc. can you help

    Reply
  35. Just purchased Samsung A70…A song starts up out of the blue and I have to pull down the notifications menu to stop.. Anyone else have that problem?

    Reply
  36. I had an iPhone getting the Samsung A70, biggest mistake. I have the touch screen issues, the overheating issue plus mine goes onto speaker phone by itself. I wish I can affort a iPhone again, hate the Samsung.

    Reply
  37. I keep losing the connection between my car and my Samsung Galaxy A70. Also list connection between my phone and Fitbit Versa now it won’t link with it at all.

    Reply
  38. Wont go dim issue..USB notification always notify connect,discuss connect triggers the screen always on.any solution please help Samsung?

    Reply
  39. i’m face the overheating problem with this A70 , i’ve been a user of the Note since Note 1 , never faced such problems ,
    Overheating , and restarting specially when using front camera in calls like using Viber or Whatsapp , processor temp could reach over 46 c , the upper half of the screen is way too hot . i had to put it into the fridge to cool down ..

    Reply
  40. I also has the touch screen issue. Too overly senstivie. Haven touch the screen and it activate. Speaker got issue, on the volume to max yet still cant listen. Regreted buying this.

    Reply
    • I had some issues as well and i called Samsung and had tech help. He had me make a reset on my phone. Not a factory reset. After i did that i had to set a few settings again no problem. Now this phone is working very well. I hope this helps you. They are there to help.

      Reply
  41. I can’t listen to any video on my A70 and keep having the same massege ( can’t play during calls ) but I’m not on calls. It works out when I restart my phone but have to do that every 10 minutes which is really annoying.

    Reply
  42. My a70 is giving me a headache for a week now.. even if its lock the screen is still on.. consuming my battery life..i check everything but still,nothing changed.

    Reply
  43. My Samsung Galaxy A70 is not notifying me when I get text messages. No pop up on lock screen. No sound indication and no number indicator next to icon. Yet all my settings are set to on.

    Reply
  44. Ok so had the fingerprint update few days ago and guess what it still doesnt recognise it. Useless, even though multi scanned it. Face recognition works but none of 5 work. Crap

    Reply
  45. I upgraded to this phone no where near as good to my last Samsung. Cuts out continuously , on the roads where previous didn’t, moving slightly in the house. Multiple issues. Less clarity. Connections difficult. On going problems.

    Reply
  46. I swapped my S8+ for the A70 thinking it would be at least on par with a 2 generation older device but the a70 is no where near as good. On a golf game where you have to time your shot I had a 1mm lag on the s8+ but around 5mm on the a70 so unplayable.

    Reply

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