Samsung Galaxy A50 is steadily climbing the ladder to the top of the mid-range segment. It appears that the phone became an instant success, as Samsung reshaped its mid-range strategy to bring an even better pack for the value.
Sure, the Galaxy A50 is an all-around exceptional device. But no smartphone is perfect, as some issues arise sooner or later. And this has nothing to do with the A50 being a mid-range device. After all, the Galaxy S10 has a plethora of issues, as well. It all comes down to how you use your phone.
So, if you recently encountered a certain problem on your Galaxy A50, chances are I’ll mention it in this article. Just find the problem you’re looking for, and I hope you’ll find the solution, as well.
Note: All the issues mentioned in this article are individually reported cases, which doesn’t mean any of the problems will occur on other devices. If you’re looking to buy this phone, DO NOT take these problems into consideration.
Table of contents:
- Fingerprint issue
- No LED Notification light
- Internet connection problems
- Bluetooth problems
- Battery drains
- Can’t play Netflix in HD
- Screen brightness is too high
1. Fingerprint issue
Although the A50 doesn’t feature an ultra-sonic fingerprint sensor, as its flagship cousin does, we can still include it in the first generation of smartphones to boast an optical in-display scanner. As much as Samsung (and all other companies) tested it before the official launch, it’s still the first generation. And the first generation of any tech isn’t the most reliable one.
Users notice that in everyday use. There are numerous reports of the fingerprint sensor missing the scan or not working properly. If you too have to say a few bad words about the in-display scanner, I’m sorry, but you just have to bear with it and keep in mind it’s the first-generation tech that doesn’t work as intended every time.
Sure, Samsung promises software updates that will supposedly improve the fingerprint scanner’s responsiveness and accuracy, but whether that will indeed be the case is questionable. The only thing left for you is to keep your phone up to date and hope for the best. Changing or removing the screen protector could also be helpful, but I honestly doubt it’s the main reason for the slow fingerprint scanner.
2. No LED notification light
If you’re wondering why the LED light doesn’t blink when you receive a notification (as it probably did on your previous smartphone), it’s because the Galaxy A50 doesn’t have one. This is not a problem per se, but maybe you missed this information when researching the A50 before you bought it, so it doesn’t hurt if I mention it again.
3. Internet connection problems
If you’re experiencing internet connection problems, try clearing the browser cache and data. If the issue persists, check this article for additional solutions.
4. Bluetooth problems
A few users reported an unusual Bluetooth problem that prevents them from pairing their phones with Bluetooth devices. Apparently, there’s still no real solution to this problem. Hopefully, Samsung will address the pairing issue in some future updates.
Sure, I can tell you to try generic solutions like restarting your phone, re-establishing the connection, check if the Airplane mode is disabled, but I doubt any of these will actually resolve the problem. It won’t hurt if you try, though.
5. Battery drains
Battery drain is perhaps the biggest problem A50 owners face right now. And when your phone has a 4000 mAh battery, the last thing you have in mind is a battery drain. But it just seems to be happening.
Apparently, some of the recent updates messed up with the battery, so there’s really nothing you can do, except wait for Samsung to release a fixing update. Nobody knows when will it happen, so keep checking every day.
In the meantime, make sure some other factors don’t affect the battery life. For example, go to Settings > Battery usage, and see which app consumes the most power. If you notice something unusual, uninstall or at least limit that app.
6. Can’t play Netflix in HD
In case you’re unable to play Netflix videos in HD, I have bad news for you. Streaming Netflix in HD is not supported on the Galaxy A50! But it shouldn’t be like this, because the Galaxy A50 supports the Widevine L1 DRM, which is enough to play HD videos on streaming platforms.
However, even if the phone has the prerequisites, Netflix is hesitant to allow it to stream HD content for some reason. Nobody knows when/if this conflict will be resolved. What we do know is that some older versions of the Netflix app actually allow HD content, which adds up to the confusion even more.
Nevertheless, if you can’t live without watching Netflix in HD, you can install an APK file of some previous version of the app. According to users, the last working version is Netflix 6.20.1 build 51 31579.
7. Screen brightness too high
Samsung’s AMOLED displays are great, maybe the best in the business! But the vibrant colors and screen brightness might seem a bit unusual, especially for users coming from IPS displays.
So, if the screen on your new Galaxy A50 appears too bright, it’s just the way Samsung AMOLED displays work and should look. However, you can still adjust some settings to make the screen more appealing to your eyes.
Just go to settings, and change the screen mode to Basic. Even if you’re not satisfied with the end result, give it some time for your eyes and brain to get accustomed to the new vibrant screen.
That’s about it. If you’ve encountered a problem I didn’t list in this article or you have some additional questions, write it down in the comments below, and we’ll try to find the solution together.
100 thoughts on “Samsung Galaxy A50 common issues and how to solve them”
I’ve had my A50 for a month & a half & now it won’t let me make or recive calls or texts Company ran all their little tests & cant figure out whats wrong with it.
My first A50 worked like a dream then it was stolen. Insurance sent another in its place it is a piece of crap. It doesn’t recognize my fingerprint, It is always telling me I am off line, images do not always connect and send or receive. And the Screen flickers non-stop sometimes cutting me off of phone calls or just ending with a black screen I cannot bring back to use. There are a few other crazy things it does too. The person who stole my old phone recently returned it with an I’m sorry. What should I do?
I have a Galaxy A50 mobile, two days ago when i make a call to one number it goes straight to voice mail why? it does not do it with all the other phone numbers.
I have issues trying to answer a call. The phone won’t respond. It has been like that with others that have tried on my phone.
and we are lots of complainants here!! I got my unit November 8, 2020, by December I started to noticed many undesirable characteristics: not receiving prepaid loads from my networks Globe or smart, easily heats up when I have calls even for a few mins only, suddenly hang/stopped functioning for a good max of 30mins…volume is very low when you moved the gauge a bit lower from max…and now, exactly 2months since I bought this on SALE, it just went off..i cant get it on..put on the charger, no signs of life..
Having trouble with SIM cards ! Had the phone 8 months. Replaced it twice and took it out and put it back in. Been telling me no sim card. The first three times that I had trouble with it I took it to the store. To have them replace it. Was wondering if anyone else had this trouble ?
Does anyone have a problem with Sim cards. We had to replace the card twice !
Only had the phone 8 months
Why is it that when I try to answer an incoming call I do not hear anyone on the other end, but the call goes to my voicemail instead? How can I correct this problem?
My phone does not notify of a call during sleep mode under do not disturb, I cannot get it turned off and have to restart my phone several times to get text messages
I’ve had A50 for a year of a 2 year contract. A few weeks ago the screen went blank with flashes of colour. There were faint hairline cracks. I took to dealer and paid £110 to fix it assuming I’d broken it.
2 weeks later same problem. I will be seeking a repair refund and new phone. This clearly a fault in design/manufacture.
I’ve had my phone for 4 months and all of a sudden I’m not getting notification sounds on quick text message replies. It’s so frustrating because I have missed some messages! I’ve reset my phone and done everything else, and it still doesn’t work correctly.
My phone just went blank and will not charge
I have had the phone for a while and mostly get on with it. My most irritating problem is that the phone keeps switching from portrait to landscape at random times. Any advice on how to stop this please?
The phone just went black and can not turn it back on and it’s been on the charger
I just purchased an A50. So far, I have noticed the following:
1. While texting, it inadvertently adds random letters in between words, that I know I did not type. Often.
2. When I click on a you tube video, or other video formats, it is not able to play. The screen goes black and goes into a frantic jerking motion. This issue alone will cause me to return the phone if it can’t be remedied.
I read how yours goes into a frantic, jerky mption. Mine started doing this glitching randomly after only owning it for 9 months. It’s not specific to me searching anything tjough and is happening more frequently noe like everyda. It’s like screen quivers and you cant type or anything,. It won’t even recognise any key i press and starts doing its own thing, jumping from screen to screen and even typing letters I have no power over.
If i manage to turn it off for a little while, its fine for a while. Very frustrating.
Judt wandering how you went and how you resolved your issues as they sound acbit similar?
My phone is also turned off for no reason and won’t turn back on. I do plugged it in, tried turning it on,but nothing
I have GALAXY A50
On wifi icon there is a lock sign. Please comemnt.
I have been facing a lot of issues lately! First my microphone went off and then my phone shows overheating even if used for a minute apart from the issues mentioned above.
Great for texting but for talking on it it’s awful. I can hear everyone but none can hear me.it breaks up then people hang up because they cant hear me.
I’m samsung a50 user yesterday my mobile not working due to galaxy a50
Struck on blackscreen of death
Sometimes my A50 just starts flashing for no apparent reason. It happens when I’m trying to use an app, when I’m searching online, when I’m talking on the phone or texting, even when I’m not doing anything the screen will come on and just start flashing, whatever. It’s like it’s possessed lol. Shutting it down or restarting sometimes helps, but not always, and never completely.
..help…phone is asking regional pin..how is that??
My A50 showing that “phone is over heating and switch off with in 10 second. Finally off the phone. How do I solve the problem
My phone turned off for no reason and won’t turn back on. I plugged it in, tried turning it on, nothing
My a50s sound is distorting terribly with phone calls to the point callers can’t understand me.
my samsung a50 does not turning on , when i charge it keeps showing the red triangle that means overheating ,, how can i resolved this
I face also same problem
I have an A 50 it will not turn on or take a charge was working fine sat it down about an hour later never worked again,did an up date a soft ware update a few days ago. What can be wrong?
Not Registeredonnetwor… Sim not working. ?
My a50 mobile touch is not working properly after every call then I restart my mobile after every call this is my problem
My samsung phone a50 no power,cannot charge..how to fix it?
Mine also has the same problem how did you fix yours?
I’m having the same problem
My samsung a50 phone also like this, it takes longer hrs to be fully charge unlike before, it only takes 2hrs to be fully charge.
Not getting charged Getting orange traingle (warning) signal, how to resolve unit sr, ni,R-85000280 April 2019
My mobile got switched off and not responding and showing overheating massage
My A50 restarts almost on a daily basis all by itself.
It seems to happen at the worst possible times too.
Same here..restarting time to time..
My phone got switched off and it is showing overheated message how to solve it
How to fix it or how to repair it?
Im facing the same problem brother
Samsung A50 does not always ring with incoming call. Goes directly to voice mail. Any idea how to fix this?
I’m having this same problem. I would also like a fix.
I have the same problem
Same problem with mine. I can find no solution?????
Regularly my Samsung A50 phone shows message “No Sim Card Inserted” and phone stops working. This problem is running continuously from 6 month. I could not found the solution till now. SUGGEST ME
Our 2 phones have screens that have cracked. First phone I have owned with this problem.
I connect usb to computer but you don’t see anything on computer neither it ask you something neither on your phone or computer
A50 screen turns black during phone calls. Unbelievably annoying.
After casting to the Tv, I had no sound for almost 24 hr. Couldn’t even make a phone call bcuz I couldn’t hear anyone. It finally resolved. Now 2 wks later no sound again for any video apps – Hulu, Netflix, Pluto. Plus all video is in fast forward speed. I’ve restarted several times, turned off and back on. I can’t fix it!!!
I have the provlem
I have the same problem…??
I’m facing the same issue too
Wow! This is exactly what happened to me. Except I restarted it and couldn’t get it back on for hours. Even when plugged in it wasn’t charging. The speaker is dead for sure
My A50 just keeps on flashing the lock screen. When your watching a video, the lock screen suddenly pops up. Anyone who encountered this problem as well?
I have the same problem, it even does it when its doing nothing on the table. The screen just light up on the lockscreen for no reason.
I never let an update or look for an update unless I have excellent data coverage that’s consistent as most problems seem to come from bad updates which can come from bad/inconsistent reception.
Do Not Disturb turns itself on without prompting. High temperatures while fast charging.
My Samsung A50 (2 months old) just died and will not start up. There was still a fair amount of a charge on this phone when it shut down.
Same as mine bro whats wrong with samsung its so bad all a50s dont deserve being on market
Happened to my samsung A50 when I was updating the OS. Turns out it didnt update properly and somehow bricked only the screen. I got the screen changed for free and it’s working fine now. Maybe the same problem occured to you?
yes I agree im not impressed
It’s a very common problem I think. I took my A50S to the repair shop (3 different onces) and they all said the motherboard is toast.
Me too. Won’t turn on and it was charged
Phone will not turn on.
Fingerprint not reading after update..?
Hey, try re-adding your fingerprint, or try turning the sensitivity higher :)))
I have this phone and it has given me nothing but problems. The Bluetooth in the car will not connect unless I shut down my phone and then restart it. My screen will blink on and off constantly. My battery has gone from 100% to 5% in two hours from the blinking on and off. It is less then 6 months old. I would not suggest this phone to anyone.
auto tapping..very irritating..all app open automatically…send massages…and all operating systems runs automatically…at that time phone not in my control…
what would i do?
im having same issue
I updated my Galaxy a50 and my fingerprint doesn’t recognize my finger please help me Samsung
I updated my Galaxy a50 and my fingerprint doesn’t recognize my finger please help me Samsung
I have same issue
my A50 keeps showing a notification that the device is over heating and i need to shut down apps. I have deleted a lot of Apps and pics to free the memory and have also ensure i do a close all as soon as i finish checking whatsapp or insta. What could be causing this as the device shuts down after the over heating message
Im having the same issue
Same issue, try turning fast charge off.
my A50 keeps showing that the device is overheating and too many apps are running in the background, even when none is. how to fix it?
I change my A50 with it turned off and overnight just like I did my S3 which has just been relegated to security cam use. There is no way to know when it is at 100% that I can find.
Any ideas out there?
I m facing some red Mark’s inside display at corner of front camera, what is the reason.
Further to the already mentioned fingerprint issues: I set mine up for fingerprints, then had difficulty turning them off again.
Then I set up the pin lock and could NOT turn it off. It came into play EVERY time the screen shut down (an absolute nuisance) but there is no obvious way to turn it off. Eventually I had to take it in to a store to get them to turn it off for me.
Current issue is that while I can download from the “Galaxy Store”, there is something blocking the Android “Play Store” so I cannot get important apps that I want.
Any help on this issue would be greatly appreciated.
Recently purchased the A50 from Verizon. Sweet phone! But….. From Day 1 had fingerprint issues, where the finger print would not be recognized when unlocking the phone, but would pass the test of the fingerprints. I’ve rebooted the phone, deleted and reinstalled both thumb prints, updated any software, etc. But still it didnt work correctly. I would be putting my PIN in more then using my fingerprints. A real negative for such a great phone.
I read an article (I would love to find it again and give credit to the poster) about how you set up your finger print and this CORRECTED MY PROBLEM! I am currently able to unlock my phone with either thumb just ONE time. Try it, it may work for you. I didnt delete any prints just added a third print following the below process.
1. Add a finger print (same thumone) following the directions on the screen up to 80%. From 80 up to 100%, shift your fingerprint over to your other print and then back to the original print (I did my thumbs). I did it back and forth until I reach 100%. So my left was at 0-80%, my right was at 83%, my left was at 86% etc. Each time I did move the fingers around a little bit on the sensor to get the whole area of my prints.
That’s all that I did.
My a50 phone now unlocks with either of my thumb prints the first time.
I am also using a zagg tempered glass screen protector and a otterbox case. So that can be thrown out the window.
If this fixes your problem, get the word out. It was pretty difficult to locate this on the web but the A50 is a really nice phone for the price.
My Galaxy A50 is working fine, but all his volume has been turned off don’t know how but , accessibilities settings are good and also I’ve reseted settings too but still can’t hear anything and also nothing wrong is with speaker I’ve cheaked that too
Make sure the ‘Do Not Disturb’ has turned itself on rendering the speaker useless. My phone does this regularly.
My newly purchased Samsung A50 is not even turning on….
I have the same problem my phone can switch of 4 day I didn’t have a 4n today coz it not charging
Every time I use the phone, after a few minutes a screen pops up wanting to scan for Bluetooth device. Bluetooth settings set to off and do not scan. You have to clear this screen off before you can access key pad or end call. This is very annoying. Samsung doesn’t know how to fix the problem. They want me to take my new phone to a repair center. Anyone else having this problem?
Recently mine is glitchy when the low battery notices comes on. It keeps flashing I can’t hit any buttons. I also keep getting a notice about mousture in charging port.
My question is why in the hell would they bother putting this garbage in the phone instead of a rear sensor if it doesn’t work correctly? At least they’re reliable and superior IMO since you actually know your finger is on it correctly. Tactile feel any day over this in screen nonsense. What benefit is there to it? Oh right, novelty and they’re running out new features to carry on the obsolescence in this bloated market of garbage.
Agreed… finger sensor sucks in my A50
Totally agree. The scanner is useless on my phone too. Having paid £300 for this A50 I’m disappointed especially with low ram (4gb)
Sir my a50 has screen flickering problem. What should i do??
Is it caused by softerware problem or hardware?
my samsung A50phone is acting crazy. this has been going on for 5days. It comes on and off when it wants, its shuts off in the middle of a text or call.why would samsung put out a phone with so many people complaining? this is a wasted expense. Can someone from Samsung address these concerns. Bestbuy you need to address this as you retailed this piece of junk to me. Very angry customer
am also an angry customer..just one month of buying this and already giving me lots of headache
Why doesn’t alarm automatically come on if phone is off, if u have set alarm surely it should come on even if phone is off??? Am I missing something???
Probably latest update glitch
I switched from the Huawei p smart 2019 after it has a manufacturing fault with the front cam seal and as Google had dropped them didn’t want to risk it on another. I have to say other than the cam issue I didn’t have any other gripes. Since getting the a50 I’ve noticed everyone of the issues mentioned above (hence how I found your article). For a phone which cost 80 euros more I’m kinda disappointed.
I have issues maintaining a mobile network connection while using a video chat no matter where I’m at. It’s mostly a problem (persistent off and on connection) for the first few minutes of the chat
Sir my samsung a50 automatic sleeping some times I playing games screen will off automatically
Go ask for motherboard replacement from samsung centre while your warranty lasts.