Fix: iCloud Mail keeps going offline

iCloud Mail is obviously used by iPhone and Mac users and, although many rather choose alternative clients, the Apple Mail app is still the number one choice for many users. Some of them report issues with iCloud Mail that keeps going offline whatever they try.

We put a few solutions below so make sure to check them out in order to resolve the problem at hand.

Table of contents:

  1. Check the System Status of iCloud Mail
  2. Make sure your account is set to online
  3. Remove and reinstate your account

How do I get my iCloud email back online?

1. Check the System Status of iCloud Mail

The first thing to do is to check the System Status for iCloud Mail. Maybe some features are temporarily unavailable due to a server error.

If that’s the case, you’ll find out by navigating to the Official Apple Services System Status webpage, here.

2. Make sure your account is set to online

The next thing to do is to make sure your account is online. To get your account to be online, you’ll need to connect to a network and, from Mailbox, take your account online.

Now, if you are experiencing any connectivity issues, make sure to check the article we wrote on the subject, here. If you use cellular data, navigate to Settings > Mail and enable Cellular Data.

3. Remove and reinstate your account

Finally, if nothing works, do try removing and reinstating your iCloud Mail account. This usually helps with the problem, at least for some time. Some users suggested that removing and adding your account again fixes the issue just temporarily, but it’s a good start.

Here’s what you need to do on your iPhone to remove and add an iCloud account again:

  1. Open Settings.
  2. Tap Mail.
  3. Select Accounts.
  4. Tap on your iCloud Mail account.
  5. Tap Delete Account.
  6. After that, restart your device and repeat steps until you reach the Accounts.icloud mail going offline
  7. Once there, tap Add Account and sign in again.

Note: If your iCloud Mail account is actually the main account on your iPhone, navigate to Settings > Your Profile and logging out and then logging back in should help.

That’s it. In case you have any questions or suggestions, feel free to leave them in the comments section below. We thank you for reading and look forward to hearing from you.

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