Fix: Apple Music keeps crashing on iPhone/iPad

Apple Music is definitely a competitive option, especially if you are invested in Apple’s ecosystem. The music streaming service doesn’t fall far behind industry leaders and it’s not strange that many iPhone users gladly use it. However, it seems that Apple Music keeps crashing on iPhone for many users, especially since users updated to iOS 14.

If you are among affected users, make sure to check the steps we listed below. Hopefully, by the end of the article, you’ll manage to make Apple Music work again.

Table of contents:

  1. Force close the app and restart your iPhone
  2. Check the network and update Apple Music
  3. Reinstall Apple Music
  4. Reset All Settings
  5. Reset your device to factory settings and restore it from iCloud

Why does Apple Music keep crashing iOS 14?

1. Force close the app and restart your iPhone

Let’s start by force closing the app from Recents and restarting the device. This usually addresses the majority of issues, unless a bigger problem is at hand. To access Recents on iOS, swap from the bottom on Home Screen or double-tap the Home Button on older devices. Just swipe Apple Music and then turn off your iPhone/iPad.

The problem should be addressed as soon as you reboot your handset. However, if Apple Music is still crashing or freezing, make sure to move to the next step.

2. Check the network and update Apple Music

Of course, if you are trying to stream music from Apple Music, make sure that you are connected to a stable Wi-Fi network. Alternatively, you can use cellular data, but it’s better to download music for offline listening in that case. If you can’t identify any network issues, move on. On the other hand, if you have network issues, check the article where we cover the most useful troubleshooting steps, here.

The next thing to try is updating Apple Music. There might be a bug plaguing the current version so the best way to deal with that is to just reinstall the app. However, before doing so, you can check for updates.

Here’s how to manually update apps on App Store:

  1. Open App Store.
  2. Tap on your Account icon, under the Apps tab.
  3. You’ll locate apps waiting to be updated at the bottom. If Apple Music is on the list, make sure to update it immediately.

While we are at updates, make sure you are running the latest available iOS version, as well. Navigate to Settings > General > Software Updates and check there.

3. Reinstall Apple Music

If the previous steps failed to fix the problem with Apple Music crashing, you can always reinstall the app. This will remove all locally-stored files so you’ll need to redownload music for offline listening again after reinstalling Apple Music.

Here’s how to reinstall Apple Music on your iPhone/iPad:

  1. Tap & hold on the Apple Music Home Screen shortcut.
  2. Tap Remove App.
  3. Select Delete App and confirm when prompted.
  4. Restart your device.
  5. Open App Store.
  6. Look for Apple Music and install the app.

If Apple Music keeps crashing or freezing, move to the next step.

4. Reset All Settings

Before moving to factory reset, you can try resetting All Settings first. This will, unlike factory reset, clear only system settings while your data and apps won’t get deleted in the process.

Here’s how to reset All Settings on your iPhone or iPad:

  1. Open Settings.
  2. Tap General.
  3. Select Reset.
  4. Tap Reset All Settings.
  5. Enter PIN/password.
  6. Tap Reset All Settings in a dialog box.

5. Reset your device to factory settings and restore it from iCloud

Finally, if none of the previous steps worked, the factory reset is the only remaining option that comes to mind. Just make sure to back up everything to iCloud before performing the factory reset.

Once your device restart, you can restore everything from iCloud. That is if you reset and restore your device through Settings. But, you can also use iTunes on your Mac or PC.

We’ll stick to the Setting approach and here are the steps to follow:

  1. Go to Settings.
  2. Select General.
  3. Tap Reset.
  4. Tap Erase All Content and Settings. Make sure to back up everything to iCloud. Navigate to Settings > Your Account at the top > iCloud > iCloud Backup and tap Back up Now.
  5. Enter PIN/Password when prompted and confirm.
  6. Once your device reboots, choose Restore from iCloud Backup.

And, on that note, we can conclude this article. Thank you for reading, make sure to check our social media (Facebook and Twitter), and share your thoughts in the comments section below. We look forward to your feedback, questions, or suggestions.

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