Fix: Unable to play online videos in iOS 10

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A lot of iOS 10 users encountered the issue while playing online videos. YouTube, Netflix, Safari or Chrome – the problem seems to be persistent and discouraging. Some of  you might find yourselves watching the black screen, spinning wheel or the ”playback error” notification.

To use the full potential of your handheld device, you must be able to watch upcoming Netflix series or video update of your favorite YouTuber. The problem mainly occurs after system updates or after changing the wireless router.

We’ll try to give you few of the possible solution for this annoying issue.

How to solve online videos playback problem in iOS

Restart your device

Let’s start with simple one. Once in a while, you may need to restart your iPhone or iPad to get rid of common bugs or simple misbehavior. To do that you should follow these instructions:

  1. Press and hold Sleep/Wake button for 10 seconds until you see red slider.
  2. Drag the slider to turn the device off.
  3. After the device turns off, press and hold the Sleep/Wake button until Apple logo appears.

Get rid of faulty apps that are breaking havoc on your iOS device

In the sea of the available app’s you may run into some that are particularly keen not to work. Thing is, they can even make your Facebook, YouTube or Safari browser unstable. To uninstall the app that is faulty or bed-coded, do as following:

  1. Press and hold the icon of app
  2. When the ”X” shows up, press to delete app

Update the app

An outdated app may sometimes be the issue. To update the problematic app that prevents you from playing videos follow the instructions:

  1. In App Store select Updates in bottom right corner.
  2. Select desired application or update all submitted applications.

Clear Safari History and Data

If videos won’t play on Safari, the first step you should take is clearing your History and Website Data.

  1. Go to Settings
  2. Select Safari
  3. Tap Clear history and website data
  4. Confirm action by tapping Clear History and Dataclar-safari-history

Reset network settings

In many cases, the problem can be solved with resetting network settings. You should first try to  switch between mobile network and wireless connection. If the problem still persists, move on with resetting your network settings.

  1.  Open Settings
  2. Tap General and then Reset
  3. Choose Reset network settings

All of your connection settings will reset to factory settings.

Reset all settings

If network reset is not enough, you should move on to a full reset of your iOS device. This will just reset all of your settings but won’t change or delete any data.

  1. Open Settings
  2. Tap General and then Reset
  3. Select Reset all settingsios-not-playing-videos

Deselect and then select back your Wi-Fi network

In some occasions, you should try to forget your home or office network, and connect again to fix this issue.

  1. Choose Settings
  2. Tap Wi-Fi
  3. Select your network and tap Forget this network
  4. Reconnect to network again

Reset your wireless router and update its firmware

The common problem occurs with router and devices that are connected to it. Try resetting your router. Also, there is a possibility that router installed firmware is outdated. To update your router firmware do as following:

  1. Connect your PC and router via ethernet
  2. Enter router IP address in web browser’s address bar
  3. Enter your login information provided via internet provider
  4. Open Firmware, Router Upgrade, or Update page
  5. Click Check button to see is there any update available
  6. If available, install the firmware update.

We hope that this provided some insight on possible solutions for your problem. Please be free to propose some other solutions in the comment section, or tell us about any other problem you may have. We’ll do our best to help.


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