Huawei Honor 8 most common issues, and how to solve them

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Huawei has gained a lot of popularity lately with both Mate (flagship) and Honor (mid-range) series. Honor 8 is the latest addition to the list of mid-budget devices produced by the Chinese company. Upon presentation for the US and EU market, the phone received mostly positive reviews.

However, even though Honor 8 offers good performance for an affordable price, there are some common issues worth mentioning. Users reported various problems with both hardware and software. It seems that the producer addressed some of the problems, but there is a large number of those that they need to resolve. Today we listed for you the known issues and possible workarounds.

How to resolve Honor 8 common issues

Video crash while playing

As some of the users stated, the Honor 8 have a lot of issues with the video playback or streaming. It seems that the video crashes and, on some occasion, a restart is the only solution to get things work again. According to them, the crash occurs in online or offline videos, regardless. On the other hand, the fundament of the problem is YouTube.

We have noticed that the problem is widespread and the main culprit is integration with third-party apps. For the standard videos, first and foremost is to check the format. Honor 8 supports these video formats:

  • 3GP
  • MP4
  • WMV
  • RM
  • RMVB
  • ASF

On the other hand, if the online streaming videos are the ones with issues, make sure that you reinstall the given app or try an alternative. It seems that the Honor 8 have a certain level off incompatibility with some of them. Additionally, if the problem is persistent, you should contact customers support and ask for a replace.

Video recording stutter in third-party apps

While this is not as crushing (no pun intended) as the previous issue, it can be as annoying. Namely, many users reported lag and stutter while recording videos on Snapchat or Instagram story. This often leads to unsynchronized audio and video.

This seems to be related to awkward camera overheating. You should check the top of your phone for temperature changes. If the phone’s temperature is normal, try restarting your phone and clearing the app cache and data. Moreover, you can check your battery temperature by typing this code in your dialer *#*#2846579#*#*.

On the other hand, if the phone is overheated (and that seems to happen often with some users), you’ll have to let it cool down. The camera behavior is not a strong feature of this model since the following default software is underwhelming. We’ll have to wait and see are there any fixes prepared in the next update build.

3G works instead LTE, WiFI won’t connect

Connectivity is a common issue with the Honor 8. A large number of users reported problems related both to Wi-Fi and data networks. The phone won’t connect to a known network for ages or it chooses 3G instead of much faster LTE.

You can try following workarounds for data network issue:

  • Switch Network type: Settings>More>Cellular Networks>Preffered Network type. Select LTE and save settings.
  • Turn Airplane mode ON and then OFF.
  • Reset APN settings: Settings > More > Cellular networks > Access Point Names > Tap Menu > Reset to default.
  • Reset Network Settings: Settings > Backup & reset > Network settings reset>Reset Settings.
  • Remove SIM card and put it back again.

For Wi-Fi issue try these solutions:

  • Reset your router.
  • Restart your phone.
  • Forget network and reestablish a Wi-FI connection.

The Huawei confirmed that they are aware of the Wi-Fi issue. We can hope that they’ll fix it with the next patch.

Echo while calling

Some users reported a problem with in-call speaker and mic malfunction. According to them, they hear the echo while speaking on the phone. The issue is more present when the loudspeaker is ON.

This is a common issue with many Android-powered phones. Most of the time it is related to pre-installed Google app called TalkBack. Our advice is to turn it off.

No battery percentage was shown

Honor 8 isn’t presenting battery percentage on the home screen by default. Most of the users are accustomed to that feature and they want to enable it but don’t know how. And this is the simplest way:

  1. Pull down Notification panel.
  2. Tap Battery icon.
  3. In the upper right corner, you’ll see 3 icons.
  4. Tap Battery icon that is in the middle.
  5. Choose one of the 4 featured styles.

Notifications are not displayed when screen is off

Some of the users were left in disbelief when their push notifications from various apps stopped. It can be a quite annoying experience that ruins all-around impression about the phone. Which is pretty great in all manners.

Huawei made a strange decision to improve battery life by completely disabling the notifications while the screen is off. Luckily, that can be changed in a few simple steps.

  1. Go to Settings.
  2. Tap Battery Settings.
  3. Choose Protected apps.
  4. Add apps that you want to receive notifications from.

We hope you’ll find this article helpful. Additionally, we are sure that the phone will function much better once it gets updated to Nougat 7.0. The update cycle started on 10th February so be sure to check your phones.

Are you experiencing any other issues? Be sure to tell us and we’ll give our best to help you.


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  1. Phone is not reading contacts correctly after updating to nougat. Everyone reads as “unknown sender”. Same issue no matter the message app. Factory reset worked for a day, now it’s acting up again.

    • Hello, Duane!
      Have you tried clearing message app cache/data? Additionally, you may want to update your messaging apps. The last thing that comes to my mind is deleting and resetting Google account. Have in mind that will work only if you backed up your contacts earlier.

  2. Hi, i got Honor 8 a week ago, and it was already showing OS 7 update. i update and use the cell, but now i’m facing some issues, like call distortion, and ends during the call after hardly 1 minute, call connectivity and disconnection issue. WhatsApp notifications in spite of doing and setting all the advised settings; couldn’t get when screen is off. Sometimes it asked for dual authentication and sometime just unlock with finger print. I’m getting irritated by this, do you’ve solution for this, do let me know kindly.

  3. There is problem with my Email icon, It gives an error couldn’t Connect to server. Checked POP3, IMAP settings all correct in spite of that also it doesn’t work. Please help how to resolve.

    • Hello, Karen! Your best bet is to try and delete the email account and then establish it afterward. That should resolve this and similar problems.

  4. After the recent software update my speaker is no longer working. Has anyone else had this problem, if so is there a fix for it.

  5. My phone turn off especially on the night its frustrating especially when i am using my phone as a alarm clock.

      • Hello, Peter! It’s most likely that your phone have hardware issues. Sudden shutdowns are a certain indicator that something is wrong with the battery or other components.

  6. I’ve got issue with contacts, contacts list is empty and when i add someone list doesn’t update, the only way to get contacts visible is to add them to favourite, any clue how to solve it?

        • Hello,
          I spent countless hours with Honor 8 Customer Support. They are no help at all. I can not set original mail app. At the end of process I am getting message: “could not establish connection to the server due to untrusted or invalid certificate”. When I work with other mail apps I can utilize only these which are not using any credentials and are unsafe. Anyone can help, please?

          • Hello, Andrew. Thanks for sharing your problem with us. Can you tell us which workarounds you’ve already tried?

  7. I have a sudden issue where my audio stops at no particular interval, I thought it was related to my spotify app but have noticed now with videos and my audible app also it’s driving me insane!!

    • Hello, Hazel. Make sure to check the permissions for those individual apps. Next, you can wipe cache partition or perform a factory reset. If the problem is still there, there’s a great chance that hardware is malfunctioning.

  8. Could you please tell me where exactly do i find option to downgrade resolution from 1080p to 720p? As far as i know it is possible but i can’t find it…

    • You can use battery saving option and let your device downgrade the resolution in order to preserve the battery life.
      1.Go to Settings.
      2.Tap Battery.
      3.Enable ROG Power Saving.

  9. I’ve got one more question, is Honor 8 moisture resistant? Not water, moisture, because i left my phone for several hours in my room which gets ton of moisture if i forget to turn on heating, and when i came back my phone was ice cold and had alot o moisture on the screen, thanks

    • On paper – yes. But we advise you not to hold your phone in that kind of surrounding for an extended period of time. One or two times shouldn’t make a difference or cause any hardware malfunction. You’re welcome, we are always glad to help.

  10. When I try to delete my emails from the recycle folder in my hot mail account they just reappear. Any ideas how I can delete them?

  11. I cannot get my music working on Huawei Honor 8
    Google play music works ok. Also can I set a song a on google play music as Ringtone?

  12. I am using honor 8 , it has been about a month , my phone gets switched off exactly at 6 am without touching (I don’t keep phone for charging at night) , please guide me which settings need to be changed to resolve the problem

    • Hello, Allwyn! Try this. Navigate to Settings > Smart assistance > Scheduled power on and off, and make sure that ti is disabled.