Huawei has gained a lot of popularity lately with both Mate (flagship) and Honor (mid-range) series. Honor 8 is the latest addition to the list of mid-budget devices produced by the Chinese company. Upon presentation for the US and EU market, the phone received mostly positive reviews.

However, even though Honor 8 offers good performance for an affordable price, there are some common issues worth mentioning. Users reported various problems with both hardware and software. It seems that the producer addressed some of the problems, but there is a large number of those that they need to resolve. Today we listed for you the known issues and possible workarounds.

How to resolve Honor 8 common issues

Video crash while playing

As some of the users stated, the Honor 8 have a lot of issues with the video playback or streaming. It seems that the video crashes and, on some occasion, a restart is the only solution to get things work again. According to them, the crash occurs in online or offline videos, regardless. On the other hand, the fundament of the problem is YouTube.

We have noticed that the problem is widespread and the main culprit is integration with third-party apps. For the standard videos, first and foremost is to check the format. Honor 8 supports these video formats:

  • 3GP
  • MP4
  • WMV
  • RM
  • RMVB
  • ASF

On the other hand, if the online streaming videos are the ones with issues, make sure that you reinstall the given app or try an alternative. It seems that the Honor 8 have a certain level off incompatibility with some of them. Additionally, if the problem is persistent, you should contact customers support and ask for a replace.

Video recording stutter in third-party apps

While this is not as crushing (no pun intended) as the previous issue, it can be as annoying. Namely, many users reported lag and stutter while recording videos on Snapchat or Instagram story. This often leads to unsynchronized audio and video.

This seems to be related to awkward camera overheating. You should check the top of your phone for temperature changes. If the phone’s temperature is normal, try restarting your phone and clearing the app cache and data. Moreover, you can check your battery temperature by typing this code in your dialer *#*#2846579#*#*.

On the other hand, if the phone is overheated (and that seems to happen often with some users), you’ll have to let it cool down. The camera behavior is not a strong feature of this model since the following default software is underwhelming. We’ll have to wait and see are there any fixes prepared in the next update build.

3G works instead LTE, WiFI won’t connect

Connectivity is a common issue with the Honor 8. A large number of users reported problems related both to Wi-Fi and data networks. The phone won’t connect to a known network for ages or it chooses 3G instead of much faster LTE.

You can try following workarounds for data network issue:

  • Switch Network type: Settings>More>Cellular Networks>Preffered Network type. Select LTE and save settings.
  • Turn Airplane mode ON and then OFF.
  • Reset APN settings: Settings > More > Cellular networks > Access Point Names > Tap Menu > Reset to default.
  • Reset Network Settings: Settings > Backup & reset > Network settings reset>Reset Settings.
  • Remove SIM card and put it back again.

For Wi-Fi issue try these solutions:

  • Reset your router.
  • Restart your phone.
  • Forget network and reestablish a Wi-FI connection.

The Huawei confirmed that they are aware of the Wi-Fi issue. We can hope that they’ll fix it with the next patch.

Echo while calling

Some users reported a problem with in-call speaker and mic malfunction. According to them, they hear the echo while speaking on the phone. The issue is more present when the loudspeaker is ON.

This is a common issue with many Android-powered phones. Most of the time it is related to pre-installed Google app called TalkBack. Our advice is to turn it off.

No battery percentage was shown

Honor 8 isn’t presenting battery percentage on the home screen by default. Most of the users are accustomed to that feature and they want to enable it but don’t know how. And this is the simplest way:

  1. Pull down Notification panel.
  2. Tap Battery icon.
  3. In the upper right corner, you’ll see 3 icons.
  4. Tap Battery icon that is in the middle.
  5. Choose one of the 4 featured styles.

Notifications are not displayed when screen is off

Some of the users were left in disbelief when their push notifications from various apps stopped. It can be a quite annoying experience that ruins all-around impression about the phone. Which is pretty great in all manners.

Huawei made a strange decision to improve battery life by completely disabling the notifications while the screen is off. Luckily, that can be changed in a few simple steps.

  1. Go to Settings.
  2. Tap Battery Settings.
  3. Choose Protected apps.
  4. Add apps that you want to receive notifications from.

We hope you’ll find this article helpful. Additionally, we are sure that the phone will function much better once it gets updated to Nougat 7.0. The update cycle started on 10th February so be sure to check your phones.

Are you experiencing any other issues? Be sure to tell us and we’ll give our best to help you. Or reach us out on Twitter


  1. Phone is not reading contacts correctly after updating to nougat. Everyone reads as “unknown sender”. Same issue no matter the message app. Factory reset worked for a day, now it’s acting up again.

    • Hello, Duane!
      Have you tried clearing message app cache/data? Additionally, you may want to update your messaging apps. The last thing that comes to my mind is deleting and resetting Google account. Have in mind that will work only if you backed up your contacts earlier.

  2. Hi, i got Honor 8 a week ago, and it was already showing OS 7 update. i update and use the cell, but now i’m facing some issues, like call distortion, and ends during the call after hardly 1 minute, call connectivity and disconnection issue. WhatsApp notifications in spite of doing and setting all the advised settings; couldn’t get when screen is off. Sometimes it asked for dual authentication and sometime just unlock with finger print. I’m getting irritated by this, do you’ve solution for this, do let me know kindly.

  3. There is problem with my Email icon, It gives an error couldn’t Connect to server. Checked POP3, IMAP settings all correct in spite of that also it doesn’t work. Please help how to resolve.

    • Hello, Karen! Your best bet is to try and delete the email account and then establish it afterward. That should resolve this and similar problems.

  4. After the recent software update my speaker is no longer working. Has anyone else had this problem, if so is there a fix for it.

  5. My phone turn off especially on the night its frustrating especially when i am using my phone as a alarm clock.

      • Hello, Peter! It’s most likely that your phone have hardware issues. Sudden shutdowns are a certain indicator that something is wrong with the battery or other components.

  6. I’ve got issue with contacts, contacts list is empty and when i add someone list doesn’t update, the only way to get contacts visible is to add them to favourite, any clue how to solve it?

        • Hello,
          I spent countless hours with Honor 8 Customer Support. They are no help at all. I can not set original mail app. At the end of process I am getting message: “could not establish connection to the server due to untrusted or invalid certificate”. When I work with other mail apps I can utilize only these which are not using any credentials and are unsafe. Anyone can help, please?

          • Hello, Andrew. Thanks for sharing your problem with us. Can you tell us which workarounds you’ve already tried?

  7. I have a sudden issue where my audio stops at no particular interval, I thought it was related to my spotify app but have noticed now with videos and my audible app also it’s driving me insane!!

    • Hello, Hazel. Make sure to check the permissions for those individual apps. Next, you can wipe cache partition or perform a factory reset. If the problem is still there, there’s a great chance that hardware is malfunctioning.

  8. Could you please tell me where exactly do i find option to downgrade resolution from 1080p to 720p? As far as i know it is possible but i can’t find it…

    • You can use battery saving option and let your device downgrade the resolution in order to preserve the battery life.
      1.Go to Settings.
      2.Tap Battery.
      3.Enable ROG Power Saving.

  9. I’ve got one more question, is Honor 8 moisture resistant? Not water, moisture, because i left my phone for several hours in my room which gets ton of moisture if i forget to turn on heating, and when i came back my phone was ice cold and had alot o moisture on the screen, thanks

    • On paper – yes. But we advise you not to hold your phone in that kind of surrounding for an extended period of time. One or two times shouldn’t make a difference or cause any hardware malfunction. You’re welcome, we are always glad to help.

  10. When I try to delete my emails from the recycle folder in my hot mail account they just reappear. Any ideas how I can delete them?

  11. I cannot get my music working on Huawei Honor 8
    Google play music works ok. Also can I set a song a on google play music as Ringtone?

  12. I am using honor 8 , it has been about a month , my phone gets switched off exactly at 6 am without touching (I don’t keep phone for charging at night) , please guide me which settings need to be changed to resolve the problem

    • Hello, Allwyn! Try this. Navigate to Settings > Smart assistance > Scheduled power on and off, and make sure that ti is disabled.

  13. recently my Honor8 isn’t receiving texts. I can send them just fine, but even after restarting the phone, clearing the cache, and forcing the app to quit it won’t receive any.

  14. Hello my honour 4 we are changing theme with action but screen cannot stop theme only constantly moving we can’t operating how to stop the theme

  15. Hi, the volume of my Honor 8 continues to lower, rise and oscillate while playing songs, youtube videos or ringtone… I reset the phone but it is the same… Thanks in advance for an answer

  16. Hi, I bought Honor 8Lite with more excitement on 03.06.2017 by seeing the specs and other features. Immediately after 2 day from the purchase date the problem started
    1. Suddenly my mobile gets hang and touch will not work completely but still finger print scanner works that shows that my phone is responding.
    2. when my mobile hangs I used to force restart but even after force restart i dont used to work after multiple force restart say min 5 to 10force resart if i have luck touch will start to work.

    Can someone please tell me how to fix this trouble Im really worried no why i went to this mobile.

  17. I have Honor 8 Lite, and it doesnot save new contacts. I can see the name when i press edit, but names do not save.
    I saw that someone on. this forum had the same problem, and was advice to follow the procedure below, which i have tried but still doesnt work for me.
    I dont know why Huawei makes it sooooo complicated:
    “Try navigating to Contacts > 3-dot More menu > Display preferences > Tap All Contacts.” (It doesnt work for me.
    Please help

  18. i just got a huawei honor 8 ,but but pictures colors are cold not right colours,even if i put to warm colours, i have also huawei p7 and the pics are very clear and much better colours, is there a solutions for that issue pls?

  19. Hi I did the latest update and now my games will not work. I have uninstalled and reinstalled but still they don’t work. Any ideas on how to get them working?

  20. Hi, I am having problems with my Honor 8. I just got my phone on May, and as of today, I am experiencing problems when it comes to uninstall applications. My home-screen is in Drawer Mode, so you need to press the main button to access all the apps. When I try to uninstall an application, it does it correctly, but then appears a message saying “Drag empty area to move the page position” and because this message appears in the middle of nowhere, I cannot enter to my apps, and it seems like the screen frozens The only thing that I can do is to scroll down the notification bar. What can I do?

  21. Hi, I got my phone a few weeks ago. It worked perfectly fine until yesterday, I tried taking a picture and when I opened the camera app there was a black screen. You cant go to the settings or change it to the front facing camera.. It is just a black screen. I tried restoring my phone and it didnt help at all. Could you help me please? Thank You.

  22. Hello, the voice assistant of honor 8 is not working at all. I make sure that this function is enabled from the settings. However, it’s still not working. In the other hands, the Google assistant is working. But still dear honor thing is driving me crazy because it never works even once. The crazy thing in thier training area I’m getting all 3 chances correct in a raw. So please help me.

  23. Hey, my honor 8 will sometimes not take my finger print butt then other times it will. I have noticed this happens just often when I haven’t opened it in awhile.

  24. i recently bought huawei honor 8 lite … i just relized that my one speaker is not working ???? is there any way to activate bottom speaker ??? kindly reply fast

  25. Just a little point. How do I download video and pictures to my PC. With my other phone a cable connection gave me a file / folder point to select from DCIM to copy or move to the hard drive. These don;t have that option . Is there an option to send the pictures etc.. I don’t have any memory card fitted in the phone as their is no slot. Just a sim card which I don’t want to remove.

  26. Hi, i got quite an annoying issue with my Honor 8. Pretty much every time i connect my headphones it activates some voice activated search app, and also turns the volume up and down, pauses music and hangs up calls and changes songs when i listen to music.
    This only happens when the headphones are plugged in, and ive tried with several different ones.
    I would be very grateful if anyone could tell me what’s wrong, thanks 🙂

  27. i am using honor 8 for 15 days. some time i am facing a problem while playing music or video the down speaker is not working only through earpiece is working.after restarting the phone i can hear music from down speaker. I need a permanent solution for it,do you’ve solution for this, do let me know kindly..

  28. Poor call quality
    Hey! I purchased honor 8 last month. Everything in this phone works good, except that the call quality is extremely poor.The voice of the person on the other line keeps breaking. Please help me solve this problem. Thank you 🙂

  29. Hi, I have had a Honor 8 for a few months now. Today it restarted during a jogging trip. When I got home I tried to turn it back on, but it was completely dead. Have tried to charge it, hold power button in 30 seconds, power + volume up / down for many seconds, but nothing happens. Please help how to resolve.

  30. i buyed my 5 months ago and i am facing problem of screen ( some times screen got dull and lineing or touch is not working, but some time its ok ) plz suggest wat to do.

  31. Hello! I am currently having the issue that my screen is sometimes nonresponsive to the touch. Even after turning the phone on and off and closing all the open programs, it still has a huge lag or opens things when I’m attempting to scroll. When this is happening, it also won’t identify my fingerprints. Any advice?

  32. Phone keeps freezing randomly and restarts constantly (about 4 times in a row) till the battery is dead. This happens every day

  33. Hi I have a sound problem. It happened a few days ago.
    When I call someone, their voice volume is so low is practically inaudible. However, when I put it on speaker or use headphones it’s ok. I’ve checked all volume levels and they are up full. Any ideas please?

  34. Hello,
    My honor 5x recently started having syncing problem of audio and video in both online and offline videos.
    Please help.

  35. After updating to nougat my honor 8 draining battery so fast
    when i charge my battery 100% and i go to battery status it show only 8 to 10 hour left before it was showing 30 to 35 hours what should i do?

  36. I have problem in my camera,it doesn’t record any video.because of this issue(camera is currently recording will not be able to record right now)how to solve this pls tell me HONOR 8

  37. Issue with intune , not compatible due to encryption function. This google function is not available on honor8 android 7 … blocking.

  38. Hi,

    My Honor 8 is 7 months old and of late I am seeing that the volume level on the phone is very low… The settings show max volume. But i can’t hear often and even youtube videos volume is very low.. Forced me to carry my headphones all the time with me. Please let me know if there is any fix or settings changes

  39. My phone has very less volume even though it’s set to the max, I can hardly hear when my phone rings, I tried changing the ringtones but all of them have the same level of volume

  40. please help. I put call barring but now I have the problem that I do not the password I used (silly me!). Ineed to deactivate all of them how can I retrieve the password or how can I solvethe problem?


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