Due to the exclusiveness of  Apple products, you can count on almost flawless and most secure file transfer between the devices. Just a few clicks and your photos are copied to your PC/Mac with a no hustle at all. At least, most of the time.

Namely, some users reported issues with photo/video importing on PC/Mac and we’ll today try to figure it out and help you resolve those and similar issues. So, if you’re experiencing something that resembles this, make sure to check the steps below. We hope you’ll find it informative and helpful.

How to resolve issues with photo/video importing in iOS

Make sure that the files are not corrupted

Before you start with the sending files and encounter the emerging problem, make sure that the videos can be played on your device. If the certain video has a prefix ‘null’, there’s a chance that it’s unreadable. On the other hand, if you’re able to access and open photos and videos on your iPhone, but the importing is giving you a hard time, make sure to check the steps below.

Update iTunes

It’s imperative for you to run the latest version of iTunes in order for everything to function as intended. Namely, some user reported resolution of the problem once the latest version of the iTunes client was obtained. Additionally, some users are more keen to use alternative programs for importing photos or videos. Even though those are better for some other things, we advise you to use native application to transfer your files between iPhone/iPad and PC.

This is the procedure to update your iTunes desktop client:

  1. Start the iTunes client.
  2. Under the menu bar, open Help.
  3. Click on Check for updates.

Send photos via email

Another valid solution is to send your photos trough email. Photos quality will be marginally decreased or not at all,  and you’ll be able to access them on your PC without all the troubles that standard import procedure may inflict. Just create an attachment with all of the wanted photos and send it to yourself.

Sadly, due to limits inflicted by mail services, you won’t be able to send larger files, including videos. But the photos should be easy to send and store later on your PC.

Use AirDrop for Mac or alternatives for Windows

AirDrop is nifty, built-in ad-hoc service that enables you to send files from any iOS device to Mac. It utilizes both Wi-Fi and Bluetooth and it’s a great way to overcome standard issues with transferring files via the mass storage access. You’ll need at least OS X Yosemite and iOS 7 in order to use this feature.

Follow the instructions below to utilize AirDrop and send photos/videos via wireless connection:

  1. Choose Go > AirDrop on your Mac and Enable Bluetooth and Wi-Fi.
  2. Allow your Mac to receive files.
  3. On your iPhone/iPad, tap Control Center and enable AirDrop. This will automatically enable Bluetooth and Wi-Fi.
  4. Find adequate username and connect with your Mac.
  5. If you’re signed into the same iCloud account, files will be transferred automatically.

However, if you’re using Windows-powered PC, you won’t be able to use this exclusive Apple technology to send your files, in this case, photos and videos. For that purpose, we advise you to check some of the most common similar tools for wireless data transferring. You should check these out.

Both are quite reliable, with exquisite transfer speeds and more than a few distinctive perks.

That should do it. If you have any questions or suggestion regarding this subject, don’t be shy to tell us in the comments section below.

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