Asus makes reliable and feature-rich smartphones with various focus points. The main focus of the Max series is maximizing the battery life. The third model in the series, ZenFone 3 Max vastly (August 2016), seems to be a large advancement. The device is widely acclaimed and a viable option in the mid-range category.

As the case too often shows, you have more chance to win a lotto twice in a row than find a smartphone without any issues. Even though Taiwanese producer made a stable device with reliable hardware, the users reported various issues. In this article, we prepared the list of best-known issues and their possible workarounds.

How to fix Asus ZenFone 3 Max known issues

SIM unavailable error

Many of you encountered the issue with the SIM card. According to user reports, after they updated the phone’s firmware, the device stopped recognizing the SIM card. That led, as you are probably aware, to a grave problem since you can’t call or receive calls in that state.

We advise you to try and update the firmware in order to fix this issue. Too often the update broke things while trying to address others. On the other hand, if the firmware is not the culprit, there are alternative solutions.

  • Shut down your phone, remove and reinsert your SIM card.
  • Restart the device.
  • Roll back your firmware to a previous version.

We encourage you to, at the slightest sign of hardware malfunction, report the problem to your phone vendor.

WiFi disconnects unexpectedly

There are some mild issues we can overlook, and there are those that just can’t be tolerated. Wi-Fi is essential for every smartphone user and it seems that ZenFone 3 Max have its faulty traits in the matter. According to some users, the wireless connection is unstable and crashes from time to time. Allegedly, the phone disconnects without apparent reason and user are prompted with ”WiFi connection failure” message.

There is a list of generic workarounds but we advise you to update your firmware first. If you are not informed about the update, you can look for updates automatically.

  1. Go to Settings.
  2. Tap About.
  3. Choose System Update.
  4. Tap Check for updates.

The past Wi-Fi issues were resolved that way. However, if the problem is not solved, you can check these workarounds:

  • Reset Network Settings.
  • Restart your router.
  • Use Recovery mode to wipe cache data.
  • Reset phone to factory settings.

Camera shutter sound won’t turn off

Many of us enjoy that old fashioned shutter sound implemented in digital cameras. On the other hand, many of us didn’t. It’s the personal preference. However, it seems that the ZenFone 3 Max have some kind of bug that prevents you from turning the shutter sound off.

We roamed in search for the solution and find these possible workarounds:

  • Restart your device.
  • Update your system.
  • Reset camera settings.
  • Clear cache and data from 3rd party apps that use a camera (Snapchat, Instagram, Skype).
  • Try starting in the Safe Mode to see is the problem still there. In order to do so, press Power Key and tap and hold Power Off on-screen power option for a few seconds. You should see pop up message “Do you want to reboot your phone in safe mode?”. Confirm selection and try out the camera while in the safe mode.
  • Restore phone to factory settings.

”Battery usage is not available” error

It seems that battery issues are relentless even on the devices that focus on battery as the main trait. A lot of users reported a usual error on Android devices. Namely, they are unable to check battery consumption since all of the battery data is unavailable. Even though it seems like an ordinary bug, this issue demands a lot of time and patience in order to be resolved.
Namely, you’ll have to recalibrate your battery. That way the system software will reestablish the data monitoring and your statistics will be available. You can do that by following instructions bellow.

  1.  Discharge your phone fully until the phone turns off.
  2. Turn it on again and let it turn itself off.
  3. Plug your phone into a charger and, without turning it on, charge it until the on-screen indicator says ”100 percent”.
  4. Unplug your charger.
  5. Turn your phone on. If the battery percentage is not at the 100%, plug the charger again until the UI shows that the battery is 100% full.
  6. Unplug your phone and restart it. If the battery is still not at 100%, plug in the charger and charge it until the battery is 100% full.
  7. Repeat this cycle until it says 100 percent.
  8. Now, discharge your battery until the phone turns off by itself.
  9. Fully charge the battery one more time. Don’t turn on the device or disrupt charging.

This way you should recalibrate your battery and fix this issue. However, have in mind that this is a lengthy workaround. Additionally, you shouldn’t repeat it too often since it can affect the battery performance and reduce its longevity.

No ringtone, alarm or notifications sound

Other users reported various issues related to system sounds, with both media and notifications. According to those users, all of the sounds, including the alarm are silent. You can manipulate device sounds via multimedia center or with built-in Audio Wizard.

All information provided lead us to a conclusion that this is either a bug or a hardware malfunction. If you recently installed the firmware update, that is the probable reason for this issue. On the other hand, we found Audio Wizard problematic from time to time. So, try these steps and hope for the best:

  • Install the latest firmware available.
  • Restart your phone.
  • Try out restarting your phone in Safe mode.
  • Go to Audio Wizard and choose Smart mode instead of Outdoor.
  • Restore to factory setting.

But, if the sound of silence is the only thing you here afterward, address the issue to your phone vendor.

Mobile Data connection problem

It seems that dual-SIM support is often a drawback rather than an advantage. Namely, the ZenFone 3 Max users reported Mobile Data connectivity issues while switching between the SIM cards. It is there so it should work seamlessly. Well, not really.

We have a troubleshoot for this issue but your best bet is to focus on one card all the time until the issue is resolved with upcoming update releases. These are the workarounds you should try out:

  • Restart your phone.
  • Remove and insert back both SIM cards.
  • Go to Settings > Mobile network and set preferred mobile data (LTE or 4G)
  • Restore the Network settings.
  • Restore device to factory setting.

The phone won’t update firmware

As you already saw, the majority of the problems come with the firmware. On some occasions, updates that fix one issue create few others. That practice is proven way to get you furious and ecstatic at the same time. In Asus defense, they at least listen to most of the consumer’s feedback while giving the impression that they at least remotely care.

So, if you are experiencing some of these issues and all workarounds failed miserably, the firmware update is the only solution. Or the downgrade.

We hope you found our list useful. If you have additional issues or suggestions for other workarounds, please tell us in the comments. Or reach us out on Twitter


  1. Go to settings->About->Software Information->Tap build number 6 times quickly to enable “Developer Options”.

    Now,Open settings->Open “Developer Options”
    go to “Hardware accelerated rendering” and select “Disable HW overlays”.

  2. I have a zenfone 3 max. For some albums when I try to play a song it shuffles straight through all the songs in the album as if a play or fast forward button is being held down. I have tried 2 music player apps and both have the problem. Does not apply to all albums. Any suggestions?

  3. Hey! I have similar issues to most of the comments I’ve read. I bought mi Zenfone 3 Max 5.2 Inch two months ago and it suddenly started showing connectivity issues. The WiFi stops working even though it says it is still connected,and if I turn WiFi off and on again, it doesn’t connect; it says it has authentication issues and doesn’t connect anymore. Also when using my mobile data, only WhatsApp messaging works since I have unlimited WhatsApp connection, but any function other than messaging in WhatsApp or any other app doesn’t work, as if I had no data, but I do. Is anyone experiencing the same situation? How could I solve it?

    Thank you very much

  4. My Zenfone 3 max 5.2 Inch’s Charger Disconnecting And Connecting I Charged It 48% And After 3 Hours I Checked It Still 48%
    And For Some Reason My Charger Disconnect When It Moves

  5. My Zenfone 3 max 5.2 Inch’s Charger Disconnecting And Connecting I Charged It 48% And After 3 Hours I Checked It Still 48%
    And For Some Reason My Charger Disconnect When It Moves

  6. I cannot connect my pen drive through otg
    It asks u have to do certain settings in order to operate ur pen drive . What settings no idea

  7. After updating my phone, it’s screen started to shake and white lines appearing on top of notification status bar. Whenever the screen shakes, it seems like you’re drunk as af that you became so drowsy. What should i do? I already factory reset this and nothing had changed.

  8. HI. my phone is asus pegasus 3. I did a hard reset/factory reset. when i open i has no google play store, and messaging. pls help me.

  9. My phone keeps on powering on and leads me to the Logo Page, and turns off and does the same thing again.please help me to fix this

  10. Hi. Please help me. I’m having a trouble with my Zen 3 Max 5.2 with the system laggy thing. Mine was in the latest os version, I dunno what happen. Even if there’s no running app the booster reaches about to its limit and my device becomes so slow.

  11. Hi, need some help. I recently fix my old zenfone 5 (the first problem is automatic shutdown) I did a hard reset and factory reset and reformat my phone, this procedure fixes my first problem but then when my phone open and I tried to insert a sim (for cellular data purpose) the 2 sim isn’t available. I tried radio setting (run ping test) didn’t work either, I restart my phone so many times and re-insert my sim like what tutorials said. But the “unavailable” sim problem is still there. What else can I do to fix this error? Thank for the help in advance. Wishing that there’s a solution regarding this. thank you.

  12. Alrigt here is my problem to my phone. When I Plugged in my charger, the problem here is that my phone is not charging, but the OTG works very well. I tried to shut down my phone, and then after that, It’s charging but, when the red light of my phone showns in the screen, It turns off and I did the same thing but still the same which means that it’s still not charging. And also I did the factory reset which is the best way to solve some problems but still not charging and the the OTG works very well again. Wha do you think is the problem? Is it the hadware or what? Thanks in advance!

    • Hi, I think the problem is in your charger not your phone. Try to charge your phone on other charger/cable.
      Or maybe you set your phone on energy saving apps which is whenever your phone reach its lower battery level it automatically shutdown.

  13. HI,
    I’m using Asus zenfone 3 max 5.2″
    My playstore doesn’t downlaos any app. So I did factory reset, but it was of no use, the problem was not resolved, and in addition to it my ASUS ZENUI didnt get updated.
    I’m using Noughat 7.0.
    Please help me and give a solution

  14. Hi my rear camera is blurry like i cant even see if i take a picture of the document the writings and the pic itself is blurred i update it to nougat

  15. some of my screen is hard to press and after some time, the home,back and recent keys won’t work. I have zen 3 max. Any ideas? need feedback asap.

  16. Im a zenfone 3 max 5.2 user. There’s this pop up that keeps on coming on my screen that says reverse charging mode. it pops up then disappears after a few seconds then pops up again and again and again. iv read in forums about this matter and they said something about rebooting in safe mode. now my phone wont charge unless its turned off. what should i do ? 🙁

  17. I updated my zenfone 3 max 5.5 just now and after installing the update, my screen went black and I can’t use it anymore even if I long press the power button. Can anyone help me?

    • Same problem here 🙁 It was working properly for at least a few days after the latest update. Now it just shuts down. Tried the boot options, but will still be a black screen, it tried to ‘vibrate’ shortly – but nothing appears on screen. I’ve tried to plug it in for a longer time, still nothing ;(

  18. Hi. The recent and Home button key is not working on my zenfone 3max. And i cant download any app on playstore. How can i fix this? Thanks.

  19. Incoming Calls: fingerprint sensor won’t move, so calls can’t be answered if devise is not active. BUT, manage fingerprints has the Unlock Device is ON for using fingerprint to answer incoming calls. HELP.

  20. After the update, I am only able to use 1 sim. the other has no signal though you can see it as available whenever you check on the dual sim card settings. I have done factory reset, changed sims and still have the same issue.. I asked asus cs and recommended bringing it to the service center. Do I just have to wait for the next update and try if it will work then?

  21. Zenfone 3 Laser insufficient memory issue. Whenever I try to upload pictures etc the message..unable to complete operation due to insufficient memory. Checked and I have 20gb free and using 1.1gb of 2gb ram

  22. My asus zenfone 3 hangs-up and touch inactive but still receives notifications. I already restarted it but still same problem, nothing solved. Kindly help pls 🙁

  23. I cannot touch the screen of my phone, I tried to restart but the problem is still there! Today is the second day that I can’t use it! I can use the volume up and down and the power button but no matter what I do, the screen isn’t responding!

  24. I have a screen lock set on my Zenfone. whenever I plug in earphones and try to listen to audio from YouTube or make a voice call via an app it sends me back to my lock screen and even if I unlock it it won’t work and I can hear anything. what permissions need to be enabled?

  25. Hello. My Asus Zenfone 3 Max 5.2 suddenly shut down. I was using it. and it suddenly turned off. I though the battery was just drained. When I tried charging it, the led light is turning on. But after several minutes, i tried to turn it on but still not working. No battery indicator is appearing in the screen. Any advise?

  26. What can i do, after i updated my zenfone 3 max 5.2 my battery drains fast. Even i am not using it it drains fast. Please i need ur help. Would it be possible for downgrade to marshmallow again? Coz it seems much ok than nougat.